Director Supply Chain Dock Operations (Full-Time/Day) Center City

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 140,000 - 200,000; Full time

Job summary

Thomas Jefferson University seeks a Supply Chain Dock Operations Director Health System to lead dock operations, ensure safe and compliant inbound and outbound freight, and collaborate with distribution, inventory, procurement, and clinical teams to optimize end-to-end logistics.

The role emphasizes standardizing processes, establishing KPIs, and driving continuous improvement, technology enablement, and contingency planning across sites to maintain uninterrupted patient care.

Qualifications

• Bachelor’s degree in supply chain, logistics, business admin or related field.
• 7–10 years in distribution, dock operations, warehousing or transportation (healthcare preferred).
• 7 years of people leadership with dock/logistics expertise.
• Expert knowledge of dock operations and healthcare logistics for regulated products.
• Proven success leading multi-site teams with standardized processes.
• Advanced ability to define KPIs, analyze data, and drive improvements.
• Strong knowledge of OSHA/DOT safety and regulatory requirements.
• Proficiency with ERP/WMS and dock scheduling tools; translate needs into system changes.
• Excellent cross-functional communication with carriers, suppliers, and clinical teams.

Responsibilities

• Directs health system dock operations for inbound receiving and outbound shipping, including scheduling and carrier coordination.
• Leads dock leadership and frontline teams; defines staffing, training, performance expectations and succession plans.
• Defines and monitors dock KPIs (on-time arrivals, dwell time, productivity, damage) and drives corrective actions.
• Ensures OSHA/DOT compliance and audit readiness; implements corrective actions.
• Standardizes dock SOPs for receiving accuracy, documentation, and temperature-sensitive handling.
• Partners with stakeholders to mitigate risk and plan contingency for disruptions.
• Collaborates with procurement and AP to resolve receiving/invoice discrepancies.
• Leads continuous improvement and technology initiatives (dock tools, scanning, WMS/ERP) to reduce waste.

Skills

Dock operations

Staff leadership

Analytics

ERP/WMS

Dock scheduling tools

Scanning/Automation

Data analysis

Cross-functional collaboration

Safety & regulatory compliance

Education

Bachelor’s Degree in supply chain or related field

Tools

ERP/WMS

Dock scheduling tools

Scanning/Automation

Job description

Number of Positions In Requisition

1

Job Details

The Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites.

Job Description

Summary

The Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites.

Job Duties

• Directs health system dock operations for inbound receiving and outbound shipping, including appointment scheduling, yard/dock flow, and coordination with carriers and internal distribution teams.
• Leads and develops dock leadership and frontline teams; establishes staffing models, training, performance expectations, and succession plans to meet service and safety goals.
• Defines and monitors dock performance KPIs (e.g., on-time arrivals, dwell time, unload/load productivity, damage rates, detention/chargebacks) and drives corrective actions to improve throughput and reliability.
• Ensures compliance with OSHA, DOT, hazardous materials handling, infection prevention, and health system policies; maintains audit readiness and implements corrective and preventive actions.
• Standardizes dock SOPs and controls for receiving accuracy, documentation, chain of custody, temperature-sensitive/sterile product handling, and exception management (shortages, overages, damages, returns).
• Partners with Supply Chain, Facilities, Security, and clinical stakeholders to mitigate risk, improve dock security, and ensure continuity plans for emergent deliveries, disruptions, and alternate routing.
• Collaborates with procurement, accounts payable, and item master/ERP teams to resolve receiving and invoice discrepancies and to improve procure-to-pay execution and data integrity.
• Leads continuous improvement and technology initiatives (e.g., dock scheduling tools, scanning/automation, WMS/ERP enhancements) to reduce waste, improve visibility, and lower total logistics cost.

Minimum Qualifications

• Bachelor’s Degree in supply chain management, logistics, business administration, or a related field, or equivalent combination of education and experience.
• 7 years to 10 years of progressive experience in distribution, dock operations, warehousing, or transportation within a complex environment (healthcare preferred).
• 7 years of people leadership with expert-level knowledge of dock, shipping/receiving, and logistics procedures.
• Expert knowledge of dock operations, freight receiving/shipping controls, and healthcare logistics requirements, including handling of temperature-sensitive, sterile, and regulated products.
• Proven ability to lead multi-site teams through standardized work, performance management, and change management to achieve service, cost, and safety outcomes.
• Advanced analytical capability to define KPIs, interpret operational data, and implement corrective actions that improve throughput, accuracy, and carrier performance.
• Strong working knowledge of safety and regulatory compliance (e.g., OSHA, DOT) and the ability to maintain audit-ready documentation and processes.
• Proficiency with ERP/WMS and dock scheduling/visibility tools, with the ability to translate operational needs into system requirements and process improvements.
• Excellent communication and cross-functional collaboration skills to align carriers, suppliers, distribution, procurement, finance, and clinical stakeholders on priorities and execution.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

901 Market Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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