Director, Sturdy Health Medical Group Operations

Sturdy Memorial Hospital; Attleboro (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. is seeking a Director of Sturdy Health Medical Group Operations to lead ambulatory practices and service lines.

You will drive performance through workflow optimization, fiscal stewardship, quality initiatives, talent management, and patient access improvements. Collaborate with physician leadership, Population Health, Revenue Cycle, and Recruitment to embed best practices across SHMG.

Qualifications

• Minimum of five (5) years of progressively responsible leadership experience in ambulatory healthcare operations.

Responsibilities

• Direct day-to-day operational oversight of assigned outpatient practices and service lines.

Skills

Leadership

Ambulatory ops

Strategic planning

Workflow optimization

Financial acumen

Team development

Communication skills

Process improvement

Education

Master's degree in Healthcare Admin / MBA / Public Health

Tools

Microsoft Office Suite

EHR systems

Practice mgmt software

Job description

Scheduled Weekly Hours: 40 -

The Director of Sturdy Health Medical Group Operations is responsible for leading operational performance across assigned ambulatory practices and service lines. This position drives achievement of SHMG strategic and operational goals through workflow optimization, fiscal stewardship, quality improvement initiatives, talent management, patient access enhancement, and growth strategies.

The Director partners closely with physician leadership, operational leaders, Population Health, Revenue Cycle, and Recruitment teams to ensure consistent implementation of best practices across SHMG practices. The role serves as a key resource for operational problem-solving, performance improvement, provider support, and escalated practice concerns.

Education/Training

• Master's degree in Healthcare Administration, Business Administration, Public Health, or a related field required.

Required Qualifications and Skills:

• Minimum of five (5) years of progressively responsible leadership experience in ambulatory healthcare operations.
• Demonstrated experience managing multi-site healthcare operations.
• Strong organizational, analytical, and process improvement skills.
• Experience developing and implementing operational improvement initiatives that produce measurable and sustainable results.
• Proven experience leading, developing, and coaching managers and staff.
• Strong financial acumen, including budgeting, productivity, and operational performance management.
• Proficiency with Microsoft Office Suite.
• Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications and Skills:

• Experience within a physician practice management environment.
• Knowledge of value-based care models and population health strategies.
• Experience with revenue cycle operations and managed care contract performance.
• Familiarity with electronic health record (EHR) systems and practice management software.
• Strong leadership, change management, and conflict-resolution skills.

Essential Job Functions:

Operational Leadership

Direct day-to-day operational oversight of assigned outpatient practices and service lines.

Monitor operational performance, workflow efficiency, provider productivity, patient throughput, and access metrics.

Identify opportunities for improvement and implement standardized operational processes across practices.

Lead operational initiatives, including practice expansions, workflow redesigns, and technology implementations.

Serve as a resource for escalated operational concerns and complex practice issues.

Financial Management

Develop and manage annual operating budgets.

Analyze financial performance and identify opportunities to improve operational effectiveness.

Monitor key performance indicators (KPIs) and implement corrective action plans when necessary.

Partner with Revenue Cycle leadership to improve collections, reduce accounts receivable days, and enhance reimbursement performance.

Support operational success within value-based and managed-care programs.

Leadership and Talent Management

Recruit, develop, mentor, and evaluate Practice Managers and other operational leaders.

Promote employee engagement, retention, and professional development.

Foster a culture of accountability, collaboration, and continuous improvement.

Support provider recruitment, onboarding, and integration efforts.

Quality, Compliance, and Patient Experience

Ensure compliance with all applicable regulatory, accreditation, privacy, and safety standards, including HIPAA and OSHA requirements.

Monitor patient experience and quality metrics and implement improvement initiatives as needed.

Partner with clinical and operational leaders to achieve organizational quality goals.

Act as a liaison among physicians, advanced practice providers, practice leadership, and organizational leadership.

Strategic Initiatives

Partner with the Director of Population Health to develop and implement population health initiatives.

Work collaboratively with physician dyad leadership to improve patient access and increase panel growth.

Support organizational strategic priorities and special projects.

Other Duties

Perform other duties and special assignments as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age and Diversity Related Criteria:

Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Ability to Fulfill Job Expectations:

Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themsel