Director, Strategy & Analytics - Barclays Center

Compass Group USA; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Employee Assistance Program

FSAs

Job summary

Levy, the disruptor in hospitality at Barclays Center, seeks a Director of Strategy & Analytics to deliver insights for BKSE Global, Brooklyn Nets, and New York Liberty. You will partner with Levy’s VP of Hospitality and Operations to generate analytics and tech recommendations that drive hospitality initiatives.

You will establish methods for analytics, financial analysis, and partner service to fuel Levy Operations, while leading pricing, forecasting, and AI-driven improvements for guest

Qualifications

• 5+ years in quantitative, analytical consulting or client-facing roles.
• Experience with SQL, R, Python and data visualization tools.
• Proficiency in Excel and financial modeling.

Responsibilities

• Serve as analytics partner to senior client and Levy leadership.
• Own venue analytics view including configuration, tech roadmap and operations.
• Develop pricing, product, placement, and promotion strategies for concessions and premium points.
• Lead pricing strategies across concessions and retail including yield management.
• Develop reporting standards and formats for partner/end users.
• Translate guest insights into actionable recommendations.

Skills

Analytical consulting

SQL/R/Python

Excel & financial modeling

PowerBI/Tableau

Pricing / yield management

Education

Degree in business analytics / statistics / economics

Tools

SQL

R

Python

PowerBI

Tableau

Excel

Job description

Pay Grade:15

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Director, Strategy & Analytics for Barclays Center will spearhead the delivery of analytics and insights to our operators and partners at BKSE Global, Brooklyn Nets, and New York Liberty. In this role, you will be responsible for working with Levy’s Vice President of Hospitality and Director of Operations, and BKSE’s Strategy & Analytics team to produce analytical insights and technology recommendations for hospitality initiatives. Additionally, this position is responsible for establishing and advancing the methods, processes and standards of analytics, financial analysis, and partner service that fuel the innovation that is driving Levy Operations forward.

Responsibilities

• Serve as the principal analytics partner to senior client and Levy leadership, shaping their strategies and business objectives
• Own the analytical view of the venue — physical configuration, technology roadmap, and operational processes — and use it to guide investment and design decisions
• Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback
• Drive strategic pricing strategies across concessions, premium, and retail, including dynamic and variable pricing, yield management, and price testing to maximize revenue and per-cap performance
• Identify opportunities to change existing product offering or distribution
• Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end use
• Translate guest insights into recommendations and drive adoption of the resulting action items with operators and partners
• Analyze and build optimal solutions around variable labor and cost of sales management
• Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability
• Spearhead AI-related initiatives for the venue, identifying, piloting, and scaling artificial intelligence applications that improve forecasting, pricing, guest experience, and operational efficiency
• Prioritize, resource, and where needed personally deliver ad-hoc analytics projects
• Own strategy development for new technology initiatives in partnership with the team’s strategy department
• Lead business review process to share performance updates and opportunities

Ideal Qualifications

• Self-starter who sets the analytics agenda and translates it into business impact
• Track record of influencing senior executive and ownership-level decision makers
• 5+ years of experience in quantitative, analytical consulting, and/or client-facing businesses as well as experience interacting with internal organizational leadership
• Bachelor’s, Master’s, and/or Doctorate degree in business analytics, statistics, economics, or a related field
• Experience in Excel with experience in financial modeling a plus
• Experience using SQL, R, Python, PowerBI, and/or Tableau for data analysis and survey analytics
• Experience in using data visualization tools, visual features of statistical software tools or Powerpoint to communicate complex ideas to non-technical audiences
• Experience in data-driven pricing and/or yield management
• Can share examples of using data to solve complex problems
• Food service operations awareness
• Experience communicating complex ideas to non-technical audiences

The E15er will be expected for most of the work week at Barclays Center. Event attendance is expected regularly.

At Levi, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.