Director Strategic Operations

Tenet Healthcare Corporation; Detroit (MI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with employer match

Generous PTO

Career development and continuing ed.

Health savings accounts

Employee Assistance program

Pet insurance

Legal insurance

Accident and critical illness ins.

Job summary

Detroit Medical Center is seeking a Director of Strategic Operations to guide cross-hospital initiatives, improve throughput, and drive patient-care excellence. You will align with executive leadership to execute strategic projects and ensure operational excellence across the network.

The role requires 5+ years in hospital operations, strong project management, and KPI data analysis. This on-site leadership position offers meaningful impact and opportunities for growth within Tenet’s Detroit

Qualifications

• Bachelor’s degree or equivalent in business/related field (Master’s preferred).
• 5+ years in hospital operations management or equivalent.
• Previous project management experience preferred.

Responsibilities

• Assess hospital operations and throughput to implement best practices as directed by leadership.
• Diagnose operational challenges and lead teams to resolve performance issues.
• Partner with hospital leadership to implement staffing and recruitment best practices.
• Coordinate cross‑departmental activities to ensure collaboration and effective communication.
• Analyze KPI reporting data to monitor budgets, revenue streams, and financial performance.
• Identify opportunities to optimize hospital throughput through interdisciplinary collaboration.
• Lead change management and training programs to improve staff performance.
• Ensure operations comply with healthcare regulations and patient safety standards.
• Lead workflow redesign initiatives and drive smooth transitions.
• Address patient/family feedback with process improvements.
• Evaluate program deployment and adoption rates to hardwire changes.
• Conduct overhead expense analysis for cost synergies.

Skills

Project management

Stakeholder management

Communication

Leadership

Change management

KPI analysis

Budget monitoring

Workflow analysis

Team coaching

Education

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Tools

Microsoft Office

Job description

Director Strategic Operations

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Detroit Medical Center (DMC) , we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Position Summary

Strategic Operations Director is responsible for identifying, assessing, and implementing operational and business opportunities across all DMC hospitals. The role will focus on improving operational efficiencies, optimizing hospital throughput, and coordinating cross-departmental efforts to drive successful outcomes in alignment with organizational goals. The Director will work closely with hospital executive leadership, overseeing the execution of special projects and strategic initiatives as directed by the Market Chief of Staff.

Responsibilities

• Assess hospital operations management, department throughput, and efficiency to implement operational best practices as directed by the Market Chief of Staff.
• Diagnose hospital and department-level operational challenges, leading teams to navigate and resolve performance obstacles.
• Partner with hospital leadership to develop and implement industry best practices for staff recruitment and retention.
• Coordinate activities between assigned departments and other hospital functions, ensuring collaboration and effective communication.
• Analyze financial and operational KPI reporting data to monitor departmental budgets, revenue streams, and overall financial performance, ensuring hospital and respective units are maximized.
• Identify opportunities to optimize hospital throughput by collaborating across interdisciplinary teams.
• Work with hospital leadership to identify and implement strategies aimed at improving patient satisfaction, experience, and care quality across all departments. Assess team member training needs, develop, and implement training programs to enhance staff performance.
• Collaborate with department heads to ensure that all hospital operations comply with healthcare regulations, accreditation standards, and best practices in patient safety and care delivery.
• Lead workflow redesign initiatives, employing change management best practices to ensure smooth transitions.
• Address and follow through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.
• Evaluate deployed hospital program implementation tactics and adoption rates. In parallel, identify processes to further hardwire change management.
• Conduct overhead expense analysis and identify areas for cost synergies.

Qualifications

• Bachelor’s Degree in Business Administration or related field, or the equivalent combination of education and/or experience. Master’s degree preferred.
• 5+ years of experience in hospital operations management
• Previous demonstrated project management experience preferred

Skills & Abilities

• Strong ability to cultivate relationships and work effectively with diverse stakeholders, including hospital leadership, medical staff, and external/internal partners.
• Strong organizational and project management skills to drive operational success.
• Demonstrated ability to solve complex operational issues, including identifying drivers of service line inefficiencies and losses.
• In-depth understanding of business development, physician recruitment strategies, and creating competitive advantages in healthcare operations.
• Experience with staff training, development, and change management.
• Expertise in workflow analysis, overhead expense management, and practice optimization.
• Excellent interpersonal and communication skills, with the ability to build credibility and trust with peers and senior leadership.
• Analytical ability to serve in an advisory/consultative role in determining and/or developing strategies, policies, processes, protocols and methods, frequently in the absence of guidelines or technical assistance, and to evaluate and direct complex systems that foster innovative approaches to procedures/processes.
• Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
• Time management and prioritization skills sufficient to manage multiple and possibly competing activities simultaneously.
• Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.
• Business writing skills sufficient to develop project documentation and internal/external communications regarding various aspects of assigned project(s).
• Proficiency in the use of Microsoft software (word, excel, PowerPoint).

Facility Description

The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women’s Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.

DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services. DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Perform verification at https://www.uscis.gov/e-verify.

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Background Checks

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Perform verification at https://www.uscis.gov/e-verify. WOTC: https://www.doleta.gov/business/incentives/opptax

Job Details

Job Number: 2606003577

Job Type: Full-time

Shift Type: Days

Primary Location: Detroit Medical Center Shared Services

Hospital/Facility: Detroit Medical Center Shared Services

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JOIN OUR TEAM

We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can create happier, healthier communities.

QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.