Director Strategic Accounts - Remote - 2282950

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

An established industry player is seeking a Director of Strategic Accounts to lead client relationships and drive service delivery excellence. This pivotal role involves managing a high-performing team, aligning client priorities with organizational capabilities, and ensuring optimal customer satisfaction. The position offers the flexibility to work remotely within the U.S., allowing you to tackle significant challenges in a dynamic environment. Join a mission-driven organization focused on advancing health equity and improving health outcomes for diverse communities. If you're passionate about making a difference and thrive in a collaborative setting, this opportunity is for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 7+ years of leadership experience in relationship management.
• 5+ years developing strategies across large business units.
• Proven ability to motivate and manage high-performing teams.

Responsibilities

• Deliver best-in-class partnership management for key clients.
• Lead teams to resolve business problems impacting stakeholders.
• Monitor team performance and drive customer satisfaction metrics.

Skills

Relationship Management

Customer Success

Team Management

Strategic Leadership

Communication Strategies

Data Analysis

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The Director of Strategic Accounts is a key leadership role within the Optum Financial Payer Strategy & Management Team that will be responsible for managing ongoing and/or new client relationships for the directed spend business and driving high-quality service delivery and client satisfaction through proactive service management. This individual will help to expand the Payer Strategy organization supporting the world’s largest healthcare companies within a highly strategic account management process. The Director of Strategic Account is positioned to be the quarterback of the account team. This individual will lead the team to build relationships with payer clients and then represent the client’s strategic goals internally. This role will include facilitation of intra-enterprise partnerships and alignment to support innovation necessary to sustain and advance payer strategy while fostering solid employee satisfaction and development through the continued rapid growth of the organization. Key metrics for the Payer Strategy & Management Team include client retention, renewal revenue, and client engagement and satisfaction.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Deliver best-in-class partnership management for key clients within Optum Financial’s directed spend business
• Understand payer business priorities and align them with Optum Financial capabilities and assets
• Direct teams in resolution of business problems that impact multiple stakeholders including clients and internal cross-functional teams
• Strategic leadership for product, service and/or process decisions impacting client accounts
• Day-to-day management within the Payer Strategy & Management Team to optimize efficiency and accountability
• Serve as an escalation point for high impact issues
• Represent client management in internal initiatives, cascade information and drive communication strategies within
• Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
• Report and track client health/risk and deliver executive summary
• Annual reviews for team members and annual peer reviews
• Manage a team to establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions
• Monitor and guide team toward achievement of ongoing revenue retention and optimal customer satisfaction metrics
• Oversee engagement with new customers during implementation to drive alignment and production success
• Recruit, hire and monitor performance of Associate Director(s); ensuring appropriate training and development is provided to newly hired employees, providing ongoing training of staff, supporting networking and engagement across the organization
• Analyze data, review reports, and make recommendations to leadership

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience as a leader with accountability for relationship management, customer success, and high-performing team management
• 5+ years developing and executing strategies for a function or discipline that spans a large business unit or multiple markets/sites
• 5+ years of experience implementing processes and tools to enhance partner relationships
• 5+ years of experience leading communication strategies to internal and external clients via written and verbal communication
• 5+ years of experience presenting internally and to clients
• 5+ years of experience in Microsoft office applications

Preferred Qualifications:

• Healthcare experience
• Medicaid experience
• Payments or FinTech experience
• Experience in operations, solutions, or technology role
• Solid understanding of corporate organizational structures and buying processes
• Proven detail oriented and analytical
• Proven solid team player but still a self-starter
• Proven ability to motivate team members and foster a very positive team environment
• Proven ability to thrive in a multi-tasking environment and can adjust priorities on-the-fly

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.