Director, Strategic Accounts and Customer Success

The College Board; Myrtle Point (OR); Remote; USD 70,000 - 90,000; Full time

Job summary

An Educational Non-profit based in Oregon is seeking a leader in customer success to enhance client engagement and drive account growth. The ideal candidate will have over 5 years of experience in the higher education sector, particularly in enrollment management. This role requires excellent communication and analytical skills to ensure satisfaction with enrollment solutions. A Bachelor’s degree is required, and familiarity with CRM systems is preferred. This position offers the opportunity to work remotely.

Qualifications

• 5+ years in customer success, account management, or enrollment services leadership role.
• Expertise in higher education enrollment management, recruitment, and admissions.
• Proven track record of retaining and growing strategic accounts.

Responsibilities

• Drive retention and long-term client success focused on renewal and expansion.
• Serve as a trusted advisor, ensuring adoption and satisfaction with solutions.
• Analyze institutional data to identify optimization opportunities.

Skills

Customer success

Account management

Enrollment management

Communication skills

Education

Bachelor's degree

Tools

CRM systems

Job description

Overview

Employer Industry: Education Technology

What to Expect

• Drive retention and long-term client success with a focus on renewal and expansion within key accounts
• Serve as a trusted advisor, ensuring adoption and satisfaction with enrollment solutions
• Analyze institutional data to identify opportunities for optimization and deliver tailored strategies
• Establish consistent communication to highlight subscription impacts and deepen engagement
• Lead cross-functional initiatives to enhance customer experience and product alignment

What is Required

• 5+ years in customer success, account management, or enrollment services leadership role
• Expertise in higher education enrollment management, recruitment, and admissions
• Proven track record of retaining and growing strategic accounts, particularly with subscription-based products
• Excellent communication and facilitation skills, with the ability to influence executive leadership
• Bachelor’s degree required

How to Stand Out (Preferred Qualifications)

• Experience managing third-party partnerships in the higher education sector
• Familiarity with College Board Search & Connections or comparable enrollment solutions
• Knowledge of emerging enrollment management trends and ability to translate them into client strategies
• Experience with CRM systems and product delivery platforms
• Curiosity and enthusiasm for emerging technologies, particularly AI-driven solutions

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