Director, Store Reliability

Alimentation Couche-Tard inc.; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Director of Store Reliability to oversee equipment uptime and maintenance costs across North America. This role involves collaboration with various teams to ensure operational success and continuous improvement in store systems. The ideal candidate will have extensive leadership experience and a strong background in the FMCG and retail sectors.

Qualifications

• Minimum 10 years of experience in FMCG and retail sectors.
• Experience with concept design and construction processes.

Responsibilities

• Develop and execute strategy for internal technician network.
• Drive KPI tracking and equipment uptime to industry-leading levels.
• Implement preventative maintenance programs to enhance uptime.

Skills

Leadership

Communication

Collaboration

Education

Bachelor’s degree in business or a related field

Tools

Microsoft Office Suite

Job description

The Director, Store Reliability is responsible for in-store equipment uptime, overall store repair & maintenance costs, and store maintenance supplier accountability across North America. This role also oversees store facility performance and KPI tracking of store equipment repair suppliers and internal technician productivity. The Director partners closely with Concept Development, Global Tech, BU Facilities, and BU Merchandise Category teams to ensure the operational success of all in-store equipment systems. Additionally, this role promotes collaboration and communication across internal and external stakeholders, seeking BU feedback to continuously improve processes, procedures, and accountability.

ROLE

PURPOSE

The primary purpose of the Director, Store Reliability is to maintain high equipment uptime, manage repair & maintenance costs, and ensure accountability of store maintenance suppliers across North America. The role also involves tracking store facility performance and KPIs related to equipment repair and technician productivity. Collaboration with various teams is essential for the success of in-store systems, along with fostering communication and continuous improvement within the BU network.

ACCOUNTABILITIES

• Develop and execute strategy for internal technician network, including density, recruitment, training, and safety, in partnership with Fuel Reliability and Environmental Directors.
• Analyze data to identify root causes, improve efficiency, and reduce costs.
• Drive KPI tracking and equipment uptime to industry-leading levels.
• Implement preventative maintenance programs to enhance uptime, extend equipment lifespan, and reduce costs.
• Collaborate with NA Facility Reliability Team and BU Facilities to monitor and improve performance KPIs of store equipment, building maintenance suppliers, and technicians.
• Work with BU teams to identify and support revenue-generating and preserving capital projects.
• Evaluate and improve Facilities Team processes, recommending new systems, policies, and procedures.
• Ensure a fully stocked parts supply chain for immediate repairs.
• Research and communicate total cost of ownership for store systems, including energy, maintenance, and supply costs, to Concept Development.
• Partner with Project Management for structured project execution, including scope, budgets, and timelines.
• Document progress, learnings, and ensure global standards are followed.
• Analyze system performance, report findings, and suggest improvements to minimize costs while maintaining quality and safety standards.
• Support flexible working hours and travel as needed.
• Lead short- to mid-term (1-3 years) strategic and operational planning aligned with Circle K objectives.
• Interact with executive leadership on significant matters affecting the area of accountability.

EXPERIENCE

• Extensive leadership, team building, project management, and training experience.
• Strong collaboration, communication, and organizational skills.
• Minimum 10 years of experience in FMCG and retail sectors.
• Proficiency with Microsoft Office Suite and industry-specific software.
• Excellent English communication skills, both verbal and written.
• Experience with concept design and construction processes.

EDUCATION

• Bachelor’s degree in business or a related field preferred; equivalent experience may be considered.
• Fuel Management, Project Management, Design, and Category Management training or competencies are assets.
• Fluency in English (oral and written).

COMPETENCIES

• Leadership and Supervision
• Relationship Building and Networking
• Persuasion and Influence
• Innovation and Creativity
• Planning and Organization
• Customer Focus and Results Orientation
• Adaptability and Change Management
• Entrepreneurial and Commercial Thinking

LEADERSHIP PRINCIPLES

• Customer focus: Prioritizing customer needs in all activities.
• Commercial mindset: Driving business success.
• Continuous improvement: Moving the company forward.
• Cooperation: Supporting team success.
• Personal integrity: Upholding ethics and values.
• Strategic execution: Implementing company strategy effectively.

#LI-WW2

Circle K is an Equal Opportunity Employer.
The company complies with the Americans with Disabilities Act (ADA) and applicable laws. Applicants with disabilities may request reasonable accommodations during the application process by informing the HR representative.

For more information on our use of the federal E-Verify program, please review the following links:

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