Director Specialty Pharmacy Home Delivery & Fulfillment

Banner Health; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Management Incentive Program

Total Rewards package

Job summary

Banner Health is seeking a Director of Specialty Pharmacy Home Delivery & Fulfillment in Phoenix. You will lead all operational elements for specialty, home delivery, and central fill services, ensuring compliance with federal, state, and accreditation requirements across multiple states.

The role emphasizes staffing, policy development, and collaboration with leadership to optimize performance. This salaried position offers participation in the Management Incentive Program under Banner's Total

Qualifications

• PharmD degree from an accredited college.
• Current and unrestricted pharmacist licensure in practice state within 90 days.
• Five years of retail, specialty, or mail-order pharmacy experience with supervisory background.

Responsibilities

• Oversee operational activities for Specialty, Home Delivery and Central Fill Pharmacy Services.
• Ensure compliance with accreditation standards and state/federal laws across states of licensure.
• Lead staffing, scheduling, and workforce planning to meet service demands.
• Develop policies, SOPs, and quality initiatives; chair the Quality Council.
• Collaborate with leadership to optimize central fill and dispensing operations.
• Drive financial performance through staffing, inventory, and revenue-cycle management.
• Foster patient and provider relationships and ensure excellent customer experience.
• Plan and participate in system-wide pharmacy information systems and business continuity.

Skills

Leadership

Staff development

Pharmacy operations

Inventory management

Communication

Problem solving

Cross-functional collaboration

Education

Doctor of Pharmacy (PharmD)

Tools

Medication management systems

Job description

Director Specialty Pharmacy Home Delivery & Fulfillment### Director Specialty Pharmacy Home Delivery & FulfillmentApply: Banner Pharm Svcs (2901 N Central Ave): Full time: Posted Today: R4457371**Primary City/State:**Phoenix, Arizona**Department Name:**Shared Pharmacy Svcs Resources**Work Shift:**Day**Job Category:**PharmacyPharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today. As **Director Specialty Pharmacy Home Delivery & Fulfillment,** you will oversee Pharmacy operations for Banner Health Corporate in Chandler.In this position your responsibilities include recruiting, hiring and retaining qualified Pharmacy staff, and building a cohesive high-performing team culture aligned with Banner's values. You will ensure appropriate staffing models, schedules and workforce planning to meet service demands. **This is a Monday - Friday salaried position.**Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.POSITION SUMMARYThis position is responsible for leading and overseeing operational activities of Specialty, Home Delivery and Central Fill Pharmacy Services. Ensures the functions of the department are consistent with all applicable accreditation standards, federal laws and regulations, and state laws and regulations for all states in which the pharmacy maintains licensure. Develops, implements, maintains and ensures compliance with approved policies and procedures. Plans, directs, monitors, and evaluates the provision of central fill and dispensing services. Collaborates with specialty and retail pharmacy leadership to optimize pharmacy operations. Assures adequate departmental staffing according to workload while maintaining expected productivity levels. Participates in developing system standards of work performance, orientation and training programs. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients being served. CORE FUNCTIONS1. Pharmacist-in-charge for the central pharmacy location. Oversees all operational elements of the pharmacy in collaboration with system and service-line leadership. Serves as Senior Clinical Staff Person for pharmacy. 2. Maintains compliance with departmental and organizational policies and procedures, all applicable Federal and State laws (multiple states), and accreditation standards through development, management, and operationalizing of policies, procedures, standard operating procedures, staff training, and audit. Leads and oversees quality assurance and improvement efforts within the pharmacy, including acting as Chair of the Quality Council. Identifies areas of opportunity and engages staff and other resources to optimize pharmacy performance. 3. Ensures optimal financial performance through effective staffing and inventory management, efficient operations, pharmacy-based revenue cycle functions, and managing to budget. Manages relationships with retail pharmacy service line to optimize central fill services across the enterprise. 4. Promotes patient, customer, and consumer relations efforts to deliver an excellent experience for a broad array of pharmacy customers. 5. Develops a highly-engaged pharmacy staff through effective recruiting and hiring, onboarding, professional development activities, staff communication, and other talent management activities. Schedules and supervises staff and participates in such personnel actions as hiring, promotion, transfer, discharge, disciplinary action and performance evaluation. Maintains proficiency in pharmacy technician and pharmacist workflows and job responsibilities. 6. Participates in the planning, development, implementation, maintenance, and evaluation of the pharmacy information systems. These activities may include oversight of database building, data collection and cataloguing of gathered information, and documentation of the process. Maintains an up to date understanding of the process involved in these activities. Maintains working relationship with vended information systems and coordinated with internal information technology team members to ensure optimal system performance. Develops and maintains robust business continuity plan to ensure that patient care and the provision of drug product is not disrupted in the event of system failure or natural disaster. 7. Provides leadership and direction to the direct reports and pharmacy staff, and collaborates as needed with prescribers and community stakeholders as needed to meet pharmacy goals and resolve patient-related issues. Assists with the development of goals, objectives, and programs for the pharmacy department consistent with those of the organization’s overall strategic plan. Participates in the cross-departmental teams to develop and execute pharmacy strategic plan, business development initiatives, and other programs, initiatives, or tasks as assigned. 8. Oversees all aspects of medication use, including (1) selection, procurement and storage, (2) dispensing, (3) monitoring of all medications utilized. Internal customers may include Patients, Nurses, Licensed Independent Practitioners, Nursing Directors, Department Directors, Administrators and other health care team members for the purpose of integrating services, improving patient care and ensuring effective communication systems. External customers may include local, state, and national pharmacy organizations, Joint Commission, URAC, state Board of Pharmacy, colleagues and peers, educational institutions and pharmaceutical representatives. MINIMUM QUALIFICATIONSRequires a degree in Pharmacy from an accredited College of Pharmacy. Requires current and unrestricted pharmacy licensure in the state of practice within 90 days of hire. Licensure in additional states may be required. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire. Five years’ of experience in a retail, specialty, or mail order pharmacy or similar setting required. Previous supervisory experience required. Must possess good organizational, problem solving and computer skills. Must possess good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts. Must be able to use reference tools to evaluate patient care and answer questions posed by customers. Must have knowledge of computer software, particularly medication management information system software, Microsoft applications and automated dispensing system. PREFERRED QUALIFICATIONSPost-graduate degree in business or health administration preferred. Additional related education and/or experience preferred.