Director, Specialty & Digital Pharmacy Channels

GSK; Durham (NC); On-site; USD 160,000 - 230,000; Full time

Job summary

GSK is seeking a Director of Specialty & Emerging Pharmacy Channels to lead commercial performance and pull-through across traditional SP networks and digital entrants. The role partners with Brand Hub, Patient Services, and Payer Access to optimize access, REMS compliance, and hub integration.

The ideal candidate has extensive oncology/rare disease account management experience, strong data analytics, and a track record of building frameworks where no established playbooks exist.

Qualifications

• Bachelor's degree required.
• 10+ years of pharmaceutical commercial experience.
• 5+ years in specialty pharmacy channel management or oncology trade account management roles.
• Experience managing SP accounts at the Director or Senior Manager level.
• Oncology or specialty therapeutic area account management experience, including buy-and-bill channel dynamics and clinical pharmacist engagement.

Responsibilities

• Own commercial field relationships with SP partners — driving pull-through, patient access performance, and contractual compliance across the SP network.
• Execute SP performance scorecards — tracking time-to-fill, dispense rates, REMS compliance, hub handoff quality, patient persistence, and data reporting timeliness.
• Lead SP clinical pharmacist engagement in oncology and specialty therapeutic areas — equipping SP clinical staff with product knowledge, support tools, and patient access resources.
• For REMS-governed and LDD products, serve as the field account lead for SP REMS compliance monitoring, certified pharmacy network management, and patient enrollment support.
• Own the enterprise commercial relationship and engagement strategy for emerging digital pharmacy entrants — developing manufacturer engagement frameworks where established pharma playbooks do not yet exist.
• Monitor portfolio product inclusion on cash-pay and transparent-pricing digital pharmacy platforms — assessing pricing transparency implications for GTN and GTN accruals.
• Define and execute the channel conflict governance protocol for emerging digital pharmacy — identifying which portfolio products are appropriate for digital pharmacy dispensing vs. SP-channel exclusivity.
• Monitor emerging digital pharmacy entrants — including employer-sponsored digital pharmacy programs and telehealth-integrated dispensing — maintaining an enterprise intelligence brief.
• Build and maintain SP and emerging pharmacy channel pull-through dashboards integrating SP dispense data, hub referral data, REMS compliance reporting, and digital pharmacy transaction data.
• Coordinate with Brand Hub and Patient Services on SP workflow integration, co-pay access, and adherence programming — troubleshooting integration failures before they affect patient access.

Skills

Account Management

Cross-Functional Work

Data to Insights

Digital Fluency

Omnichannel

Scientific Literacy

Education

Bachelor's degree

Tools

SP data platforms

Job description

GSK is seeking a Director of Specialty & Emerging Pharmacy Channels to lead commercial performance and pull-through across traditional SP networks and digital entrants. The role partners with Brand Hub, Patient Services, and Payer Access to optimize access, REMS compliance, and hub integration.

The ideal candidate has extensive oncology/rare disease account management experience, strong data analytics, and a track record of building frameworks where no established playbooks exist.