Director, Solutions Delivery & Operations

Jobgether; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Remote work

Leadership impact

Professional development

Collaborative culture

Inclusion

Job summary

Jobgether is seeking an accomplished operations leader to design and oversee strategic operational plans that improve service delivery efficiency, effectiveness, and alignment with company priorities in a fully remote United States role.

You will lead cross-functional teams, drive process optimization, manage resources and budgets, monitor KPIs, and partner with senior leaders to advance performance, compliance, and innovation across the organization.

Qualifications

• Leadership of multiple managers or professional staff.
• Strategic planning aligned with company objectives.
• ERP proficiency with SAP or Oracle.
• Advanced data analytics and visualization (Tableau/Power BI).
• Experience with Agile and Lean Six Sigma methodologies.
• Strong knowledge of supply chain and logistics.

Responsibilities

• Develop operational strategies and design plans to improve service delivery efficiency.
• Oversee day-to-day service delivery operations and ensure high-quality outcomes.
• Lead cross-functional teams and foster collaboration and accountability.
• Drive process optimization and implement best practices.
• Manage resources and budgets to stay within constraints.
• Support strategic decision-making with performance data and insights.
• Monitor KPIs and implement corrective actions to improve performance.
• Promote operational excellence across the organization.
• Manage stakeholder relationships with clients and partners.
• Ensure compliance with regulatory requirements and risk controls.
• Lead innovation and adaptability in service delivery models.
• Optimize systems and workflows using ERP, BPM, and analytics tools.

Skills

Leadership experience

Strategic planning

Advanced data analytics

Project management

Supply chain knowledge

BPM experience

Analytical problem-solving

Communication and stakeholder mgmt

Change management

Organizational decision-making

Remote leadership

Tools

SAP

Oracle

Tableau

Power BI

BPM software

Job description

Accountabilities

• Develop operational strategies: Design and implement strategic operational plans that improve service delivery efficiency, effectiveness, and alignment with organizational priorities.
• Oversee service delivery operations: Manage day-to-day operational activities, ensuring consistent execution, high-quality outcomes, and achievement of business objectives.
• Lead cross-functional teams: Direct and support managers and professional teams, fostering collaboration, accountability, and a culture of continuous improvement.
• Drive process optimization: Identify operational inefficiencies, streamline workflows, implement best practices, and lead initiatives that improve productivity and service quality.
• Manage resources and budgets: Allocate personnel and operational resources effectively, balance competing priorities, and ensure activities remain within established budgetary constraints.
• Support strategic decision-making: Partner with senior leadership to evaluate operational challenges, interpret performance data, and develop strategies that support organizational growth.
• Monitor performance metrics: Establish and track key performance indicators (KPIs), analyze operational trends, and implement corrective actions to improve performance and outcomes.
• Promote operational excellence: Establish high standards for service delivery, quality assurance, efficiency, and accountability across the organization.
• Manage stakeholder relationships: Build and maintain strong working relationships with clients, business partners, internal teams, and senior stakeholders to support effective service delivery.
• Ensure compliance and risk management: Maintain adherence to applicable regulatory requirements, industry standards, internal policies, and operational controls.
• Lead innovation and adaptability: Identify opportunities to introduce new technologies, improve business processes, and adapt service delivery models to changing market conditions and customer expectations.
• Optimize systems and workflows: Leverage enterprise resource planning (ERP) systems, business process management tools, and analytics platforms to improve operational visibility, coordination, and decision-making.

Requirements

• Leadership experience: At least 10 years in people management roles, including leadership of other managers and/or professional staff, with accountability for the performance and results of multiple related teams.
• Strategic planning capabilities: Proven experience developing departmental plans, defining business priorities, managing organizational resources, and aligning operational decisions with broader company objectives.
• ERP expertise: Proficiency with enterprise resource planning systems, such as SAP or Oracle, to support strategic planning, resource allocation, and operational management.
• Advanced data analytics: Strong knowledge of data analytics and visualization tools, such as Tableau or Power BI, with the ability to translate operational data into actionable insights and performance improvements.
• Project management expertise: Experience applying project management methodologies, including Agile and Lean Six Sigma, to lead complex initiatives, coordinate cross-functional teams, and optimize operational processes.
• Supply chain and logistics knowledge: A strong understanding of supply chain management principles and logistics, with the ability to develop and implement efficient operational strategies.
• Business process management: Experience using business process management (BPM) software to design, document, evaluate, and optimize workflows and operational procedures.
• Analytical and problem-solving skills: The ability to assess complex operational challenges, identify root causes, evaluate alternatives, and implement effective solutions.
• Communication and stakeholder management: Strong interpersonal and communication skills, with the ability to influence senior leaders, collaborate across departments, and build productive relationships with internal and external stakeholders.
• Change management and continuous improvement: Demonstrated ability to lead organizational improvements, encourage innovation, and foster a culture focused on quality, efficiency, and measurable results.
• Organizational and decision-making skills: Excellent prioritization, resource management, and strategic decision-making abilities, with sound judgment in balancing operational demands, budgets, and business goals.
• Remote leadership capabilities: The ability to lead distributed teams, maintain alignment across functions, and ensure accountability and operational consistency in a remote working environment.

Benefits

• Competitive compensation: Annual base salary ranging from $120,075 to $160,100 , depending on experience and geographic location.
• Comprehensive benefits package: Access to employee benefits designed to support professional and personal well-being, with specific offerings dependent on the position.
• Remote work flexibility: Fully remote position based in the United States, with the listed location designated as California.
• Leadership and strategic impact: The opportunity to shape operational strategy, lead multiple teams, and influence service delivery performance across the organization.
• Professional development: Opportunities to expand leadership capabilities, strengthen operational expertise, and contribute to continuous improvement initiatives.
• Collaborative environment: The opportunity to work with senior leadership and cross-functional teams in a setting that values collaboration, inclusion, integrity, and accountability.
• Commitment to inclusion: An inclusive and equitable workplace that values diverse backgrounds, experiences, and perspectives.