Director, Solutions Delivery (4791)

The Word & Brown Companies; Orange (CA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

CHOICE Administrators seeks a Director of Solutions Delivery to lead end-to-end technical delivery of mission-critical SaaS, COTS, and custom applications. The role reports to the VP of IT and requires blending deep technical expertise with strong delivery leadership and cross-functional collaboration.

Responsibilities include setting delivery standards, partnering with architecture, development, QA, IT operations, and program management while ensuring security, regulatory compliance, and

Qualifications

• Bachelor’s degree in computer science, engineering, or related field (or equivalent experience).
• 15+ years of progressive leadership experience in technical delivery, solutions design, architecture and engineering.
• AI, SCRUM, Cloud Solutions Architect certification preferred.

Responsibilities

• Lead end-to-end delivery of CHOICE Administrators' mission-critical solutions across SaaS, COTS, and custom-built applications.
• Build and govern delivery standards, metrics, and governance for on-time, high-quality releases.
• Collaborate with architecture, development, QA, IT operations, program management and executives to drive transformative initiatives.

Job description

Purpose Of Position

The Director of Solutions Delivery is responsible for leading end to end technical delivery of CHOICE Administrators' mission-critical business and digital solutions, including Software-as-a Service (SaaS) solutions, commercial-off-the-shelf (COTS) applications, custom-built or enhanced applications, and end-to-end systems interoperability and integrations. Reporting directly to the Vice President of IT, the Director is expected to bring a balanced blend of deep technical expertise, strong delivery leadership, and outstanding cross‑functional collaboration while leading technical solutions delivery managers and partnering closely with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders to drive integrated execution of high impact transformation initiatives.

Essential Functions

Strategy & Business Partnership

• Align solutions delivery priorities to support application modernization and digital transformation initiatives in alignment with organizational goals and strategic objectives.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve productivity, quality, customer experience, and operational performance.
• Lead the evaluation, pilot, and scaling of emerging technologies and innovative solutions.
• Serve as a trusted advisor on technology opportunities, constraints, and tradeoffs in areas supporting CHOICE Administrators’ operations such as quoting, enrollment, billing, integrations, analytics, and broker/consumer digital experience.
• Partner with business, technology and operations leaders to translate strategy and regulatory requirements into executable technology roadmaps; and drive the creation of Level of Effort (LOE) estimates for technology initiatives in collaboration with Program Management Department.
• Maintain clear, proactive communication (verbal and written) with executives and cross‑division leaders/stakeholders, including regular delivery of status updates and key decisions.
• Build and maintain strong partnerships across internal teams and external service providers to support coordinated delivery and operational alignment.

Solutions Delivery & Execution

• In collaboration with Architecture, Application Development & QA, and IT Operations, provide hands‑on technical leadership across application architecture, design and engineering, systems and data integration, infrastructure and operations to drive high‑quality and on‑time end‑to‑end technical delivery of high impact transformational initiatives and technology modernization programs within planned resource allocation.
• Build and maintain deep subject‑matter expertise in CHOICE Administrators’ technology solutions’ capabilities, business purpose, systems architecture, interoperability, and integration points.
• Lead multiple concurrent initiatives with complex dependencies and competing priorities across custom development, SaaS platforms, system integrations, and data solutions.
• Effectively manage blended delivery models with internal staff, offshore teams, and strategic vendors in a matrixed environment, and serve as a technical coach and escalation point for complex delivery issues.
• Drive disciplined delivery using modern methodologies (Agile, SAFe, hybrid) while ensuring predictable execution and measurable outcomes.
• Establish technical delivery standards/best practices, metrics, and governance to ensure on‑time and high‑quality releases.
• Balance speed and innovation with reliability, security, and regulatory compliance.
• Perform other solutions delivery oversight related tasks or functions as assigned.

Architecture, Quality & Operational Readiness

• Collaborate with Architecture, Application Development & QA, IT Operations and Security teams to ensure solutions are scalable, resilient, and aligned with technology standards.
• Ensure solutions meet performance, availability, supportability and operational readiness requirements prior to production deployment.
• In collaboration with Application Development & QA, drive continuous improvement in delivery velocity, quality, reliability, and deployment confidence with the advancement of DevSecOps practices, CI/CD pipelines, and intelligent QA automation.

Vendor Technical Delivery Management

• Oversee technical delivery commitments and performance of technology vendors, implementation partners, and systems integrators.
• Negotiate and manage technical delivery scopes, timelines, and outcomes to maximize value from vendor relationships.
• Ensure vendor solutions align with architectural standards and long-term strategy.

Compliance, Security & Risk Management

• Ensure solutions adhere to organizational standards for security, compliance, documentation, and audit readiness, including HIPAA and data privacy requirements.
• Partner with Legal, Compliance, and Information Security teams to proactively manage risk by applying application security best practices and embedding security/privacy by design principles into all solution delivery efforts.
• Lead technical response planning for audits, incidents, and regulatory changes.

People Management & Culture

• Recruit, develop, mentor, and retain a high‑performing Solutions Delivery team.
• Establish clear goals, performance expectations, and career development pathways to build organizational capability.
• Provide coaching, feedback, and support to elevate team performance; and address performance issues professionally and consistently, following organizational guidelines and progressive discipline processes.
• Support team readiness and organizational resilience through training, skill development, documentation and knowledge‑sharing practices.
• Promote a positive, transparent, and collaborative working environment where diverse perspectives are valued.
• Foster an engaged and high‑performing team culture of accountability, continuous improvement, innovation, and operational excellence.
• Ensure a high‑performing remote‑work‑friendly environment for team and self with consistent and regular remote and on‑site (as required) attendance.

Qualifications

Knowledge, Skills & Abilities Required

Core Leadership Competencies

• Demonstrated success in driving results with active management and oversight of multiple enterprise initiatives in alignment with strategic business goals while minimizing negative operational and business impact.
• Proven experience in strategic planning, tactical execution, and operational excellence.
• Demonstrated ability to influence, collaborate, and lead across a highly matrixed corporate environment including executive stakeholders.
• Expertise in proactive conflict resolution, consensus building, and stakeholder management.
• Strong analytical, diagnostic, and problem‑solving capabilities.

Technical Expertise

• Proven experience, with demonstrated success, operating in environments with hybrid SaaS, COTS, and custom‑built solutions.
• Demonstrated success establishing innovation programs, technology incubators, proof‑of‑concept initiatives, or emerging technology evaluation processes.
• Experience in integrating AI capabilities into enterprise applications, business workflows, customer‑facing solutions, and software development lifecycles.
• Proven ability to identify, evaluate, and scale emerging technologies while balancing business value, risk, governance, and security.
• Demonstrated hands‑on leadership experience in technical delivery, solutions design, architecture and engineering, systems integration, and application modernization using enterprise‑scale technology stacks (e.g., cloud computing, Microsoft .NET, SQL Server, REST/SOAP services, Azure DevOps), AI‑assisted software development tools, AI‑powered testing and quality engineering platforms, and intelligent process automation.
• Strong understanding of software design & architecture patterns (e.g., microservices, event‑driven, serverless), integration frameworks, APIs and microservices, data interoperability frameworks, and security best practices.
• Strong working knowledge of SAFe, Agile, Waterfall and hybrid delivery methodologies, DevSecOps practices, CI/CD pipelines, and observability, monitoring, and performance engineering.
• Solid understanding of rules‑based systems, business process engineering, automation and optimization tools.

Professional Skills

• Exceptional English written and verbal communication abilities, including stakeholder‑facing documentation and communication with all levels of employees and partners.
• Ability to thrive in a dynamic, fast‑paced environment with competing priorities.
• Experience leading globally distributed teams and vendor resources in a matrixed environment.

Preferred Experience

• Health insurance, healthcare technology, or other highly regulated industry experience.
• Deep understanding of HIPAA, PHI, PII compliance, and regulatory driven development.

Educational And Experience Requirements

• Bachelor’s degree in computer science, engineering, or related field (or equivalent experience).
• 15+ years of progressive leadership experience in technical delivery, solutions design, architecture and engineering.
• AI, SCRUM, Cloud Solutions Architect certification preferred.

Physical Requirements

• Ability to sit, type, and work at a computer for extended periods.
• Adequate hearing and vision to perform essential job functions.
• Ability to use standard office equipment and lift up to 40 pounds occasionally.
• On call availability as needed.