Director, Solution Adoption

Waystar; Lehi (UT); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Parental leave

Education opportunities

Mental health programs

401K with match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a strategic, client-focused Director, Solution Adoption - Clearinghouse to lead a team of managers, consultants, and implementation professionals driving onboarding, activation, adoption, and optimization of Clearinghouse solutions for enterprise clients.

The role emphasizes executive relationship management, people development, and delivering measurable client outcomes while partnering with Product, PMO, Advisory Services, Client Success, Sales, and Executive Leadership.

Qualifications

• 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
• 5+ years of people leadership experience, including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships and escalations.
• Demonstrated success leading teams through growth, change, and transformation.

Responsibilities

• Lead, coach, and develop managers and consultants across the Clearinghouse Solution Adoption organization.
• Foster a culture of accountability, transparency, collaboration, and continuous improvement.
• Drive employee engagement, retention, succession planning, and leadership development initiatives.
• Recruit, develop, and retain top implementation and consulting talent.
• Own successful implementation, activation, stabilization, and adoption of Clearinghouse solutions for enterprise clients.
• Ensure clients achieve measurable business outcomes and realize value from their Waystar investment.
• Serve as an executive escalation point for critical client situations.
• Partner directly with client executives to build trusted relationships and align on strategic objectives.
• Drive execution excellence across project planning, configuration, testing, activation, and stabilization activities.

Skills

Healthcare leadership

People leadership

Delivery leadership

Revenue cycle knowledge

Executive relationships

Change management

Job description

About This Position

Waystar is seeking a strategic, client-focused leader to serve as Director, Solution Adoption - Clearinghouse. This role is responsible for leading a team of managers, consultants, and implementation professionals who drive the successful onboarding, activation, adoption, and optimization of Waystar's Clearinghouse solutions.

About This Position

Waystar is seeking a strategic, client-focused leader to serve as Director, Solution Adoption - Clearinghouse. This role is responsible for leading a team of managers, consultants, and implementation professionals who drive the successful onboarding, activation, adoption, and optimization of Waystar's Clearinghouse solutions.

The Director will be accountable for delivering exceptional client outcomes, developing high-performing teams, ensuring predictable revenue realization, and driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development, client success, and business performance while partnering cross-functionally with Product, PMO, Advisory Services, Client Success, Sales, and Executive Leadership. This is a highly visible leadership role requiring strong executive presence, healthcare revenue cycle expertise, and a passion for developing people and building scalable operating models.

What You'll Do

Leadership & Talent Development

• Lead, coach, and develop managers and consultants across the Clearinghouse Solution Adoption organization.
• Foster a culture of accountability, transparency, collaboration, and continuous improvement.
• Drive employee engagement, retention, succession planning, and leadership development initiatives.
• Recruit, develop, and retain top implementation and consulting talent.
• Serve as a role model for Waystar's values and leadership principles.

Client Success & Delivery Execution

• Own successful implementation, activation, stabilization, and adoption of Clearinghouse solutions for enterprise clients.
• Ensure clients achieve measurable business outcomes and realize value from their Waystar investment.
• Serve as an executive escalation point for critical client situations.
• Partner directly with client executives to build trusted relationships and align on strategic objectives.
• Drive execution excellence across project planning, configuration, testing, activation, and stabilization activities.

Business & Financial Performance

• Accountable for:
• Client Satisfaction
• Revenue Realization
• Activation Success
• Resource Utilization
• Backlog Management
• Employee Engagement
• Delivery Predictability
• Monitor key operational and financial metrics and proactively address risks.
• Partner with leadership to improve forecasting accuracy and resource planning.

Strategic Planning & Operational Excellence

• Develop workforce and capacity plans that support business growth and delivery commitments.
• Identify opportunities to improve processes, streamline operations, and enhance the client experience.
• Lead initiatives that improve scalability, consistency, and execution across the organization.
• Partner with Product and Client Success leaders to improve cross-functional engagement models and reduce operational friction.

Cross-Functional Leadership

• Collaborate with Product, PMO, Advisory Services, Client Success, Sales, Support, and Transformation teams.
• Influence decisions and drive alignment across organizations without direct authority.
• Represent Solution Adoption in executive discussions regarding client commitments, delivery strategies, and organizational priorities.

Required

WHAT YOU'LL NEED

• 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
• 5+ years of people leadership experience, including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships and escalations.
• Demonstrated success leading teams through growth, change, and transformation.

Preferred

• Experience with Clearinghouse, Eligibility, Claims, Remittance, EDI, or Revenue Cycle technologies.
• Knowledge of Epic, Cerner, Meditech, or other major provider technologies.
• SaaS implementation or professional services leadership experience.
• Experience managing geographically distributed teams.

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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