Director, SMB Growth & Implementation — New Verticals

Visa Hunt; New York (NY); Hybrid; USD 182,160 - 267,840; Full time

Benefits offered by this job

Equity grants

Sales commission

401(k) plan

Parental leave

Job summary

DoorDash is seeking a Director of SMB Account Management for New Verticals to lead the Implementation and Account Management teams across SMB and select Mid-Market merchants. You will design and refine the operating model that enables scale in a fast-moving environment.

You will partner with Sales, Merchant Strategy & Operations, Product, Engineering, Marketing, Finance and Support to ensure merchants succeed on our platform while delivering retention and revenue growth.

Qualifications

• 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles.
• 5+ years leading managers and scaled frontline teams.
• Experience growing SMB and Mid-Market accounts in high-growth, evolving environments.
• Strong cross-functional leadership experience within matrixed organizations.

Responsibilities

• Design and scale an SMB Account Management organization across SMB and Mid‑Market segments.
• Translate high-level strategy into actionable team plans amid evolving product capabilities.
• Own quarterly and annual performance targets for retention, growth, and revenue.
• Influence cross-functional partners to unblock constraints and accelerate progress.
• Hire, coach, and develop managers and frontline teams.

Skills

Sales leadership

Team building

Ambiguity management

Cross-functional collaboration

Tools

Salesforce

Job description

DoorDash is seeking a Director of SMB Account Management for New Verticals to lead the Implementation and Account Management teams across SMB and select Mid-Market merchants. You will design and refine the operating model that enables scale in a fast-moving environment.

You will partner with Sales, Merchant Strategy & Operations, Product, Engineering, Marketing, Finance and Support to ensure merchants succeed on our platform while delivering retention and revenue growth.