Director, Small Business Card Partnerships

Capital One; McLean (VA); Hybrid; USD 230,000 - 263,000; Full time

Job summary

Capital One is seeking a Division Director for Small Business Card Partnerships to drive strategy, deal structuring, and execution across the partner ecosystem. You will lead the end-to-end lifecycle, align benefits with marketing and product, and coordinate go-to-market efforts with multiple teams.

You will own performance metrics and ROI, mentor junior staff, and push data-driven decisions in a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of quantitative analysis experience.
• Minimum 4 years of qualitative analysis experience.
• At least 2 years of people management experience.
• At least 2 years of project management experience.

Responsibilities

• Lead strategic partnership lifecycle from pipeline to contract execution.
• Define and align partner benefits roadmap with product and marketing.
• Coordinate cross-functional GTM launches with tech, legal, brand, and compliance.
• Establish metrics to measure partner ROI and optimize performance.
• Develop business strategies to drive growth, profitability, and market position.
• Mentor associates and manage analysts.
• Drive improvements in quality, volume, service, and profitability with partners.

Skills

Strategic leadership

People management

Analytical

Negotiation

Communication

Education

Bachelor’s Degree

Master’s Degree

Job description

Director, Small Business Card Partnerships

We are looking for a Partnership Benefits Lead to drive the strategic vision, deal structuring, and operational execution of partner benefits across Capital One's Small Business Card portfolio. You will build a compelling suite of business-oriented benefits while collaborating across business lines to maximize portfolio growth.

End-to-End Deal Ownership: Lead the full partnership lifecycle—from pipeline generation and outbound outreach to commercial negotiation, contract execution, and ongoing partner management.

Strategic Alignment: Define the partner benefits roadmap tailored to small business owners in close collaboration with Small Business Product and Marketing leads.

Go-to-Market & Operations: Drive the cross-functional launch of new partnerships, coordinating with tech, legal, brand, and compliance teams.

Performance & Optimization: Establish key metrics to evaluate partner ROI, monitoring ongoing customer engagement to optimize performance and inform future strategies.

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Qualifications

• Basic Qualifications: Bachelor’s Degree
• Basic Qualifications: At least 4 years of experience performing quantitative analysis
• Basic Qualifications: At least 4 years of experience performing qualitative analysis
• Basic Qualifications: At least 2 years of experience performing people management
• Basic Qualifications: At least 2 years of experience performing project management
• Preferred Qualifications: Master’s Degree
• Preferred Qualifications: 2+ years of experience in financial services
• Preferred Qualifications: 1+ year of experience in consulting

Work Arrangements

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Pay & Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $230,400 - $263,000 for Business Director
• New York, NY: $251,400 - $286,900 for Business Director
• Richmond, VA: $209,500 - $239,100 for Business Director

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Legal & Compliance

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Company

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.