Director, Site Operations

x; Memphis, Northern (TN, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

SpaceXAI is seeking a Director of Site Operations to own uptime for a multi-site AI supercompute cluster. You will lead a 250+ person operations team across four shifts and drive fault mitigation, SRE practices, and vendor execution to ensure 24/7 availability.

The role requires a hands-on leader with strong communication, data-driven decision making, and a track record of maintaining high SLA performance in compute-heavy environments.

Qualifications

• Bachelor’s degree and 7+ years in large-scale operations with 5+ years leading people leaders of technical teams
• Experience leading multi-site, 24/7 operations in fast-paced, high-responsibility settings
• Proven ability to own uptime, SLAs, and reliability metrics for large compute clusters

Responsibilities

• Own Cluster Uptime across 5+ sites with 24/7 coverage and SLA accountability
• Direct a 250+ person operations team across four 24/7 shifts
• Drive remediation of failed nodes/racks via command-line and physical intervention
• Coordinate with facilities, network, and tenants to minimize downtime
• Oversee vendor execution for hardware repairs and capacity work
• Lead Site Reliability Engineering for proactive monitoring and root-causes analyses
• Use data-driven approaches to improve uptime, repair time, and SLA performance
• Set incident response standards during cluster-impacting events
• Scale best practices with SpaceXAI's expansion across sites

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Strong communication

Incident management

Analytical skills

Vendor management

SRE fundamentals

Education

Bachelor’s degree in a relevant field

Tools

Jira

Python

Bash

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands‑on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As the Director of Site Operations, you’ll own node and rack uptime for SpaceXAI's AI supercompute cluster—the most advanced of its kind. This role is the extreme owner of cluster health and customer Service Level Agreements across 5+ sites operating 24/7. You’ll lead a 250+ person organization of site managers, shift supervisors, and technicians, plus the site reliability engineering team that monitors cluster health and drives fault mitigation at scale. We’re looking for a hands‑on operations leader who can build a culture of excellence and accountability, partner tightly across the company, and keep uptime exceptional as we grow.

RESPONSIBILITIES:

• Own Cluster Uptime: Serve as extreme owner of node, rack, and cluster health across 5+ sites running 24/7, accountable for customer Service Level Agreements and consistently exceptional uptime on SpaceXAI's supercompute cluster.
• Lead a Large Operations Organization: Direct a 250+ person team spanning site managers, shift supervisors, and technicians across four 24/7 shifts, building a culture of excellence and accountability at every layer of the org.
• Drive Node and Rack Remediation: Ensure systematic recovery of failed nodes and racks through command-line and physical intervention, driving mean time to repair to the feasible minimum.
• Partner Across Functions: Coordinate with facilities operations to limit downtime from power and cooling faults and proactive maintenance; with network engineering on cluster upgrades; and with tenant representatives on node remediation and planned and unplanned downtime.
• Own Vendor Execution: Direct vendors through hardware rework and field operations so repairs, replacements, and capacity work happen at the speed the cluster requires.
• Lead Site Reliability Engineering: Own the SRE organization responsible for proactive cluster health monitoring, reactive fault mitigation at scale, root cause analyses for node, rack, and cluster issues, and site-wide reliability procedures and fault documentation.
• Run Data-Driven Improvement: Lead continual improvement and efficiency initiatives, using operational data to balance team resources and raise uptime, repair time, and SLA performance across sites.
• Command Incidents at Scale: Set the standard for incident response during cluster‑impacting events, providing clear direction, fast recovery, and tight communication with internal and external partners.
• Scale Operations: Standardize best practices across sites and grow the organization in step with cluster expansion, keeping operations consistent as SpaceXAI's footprint scales.

BASIC QUALIFICATIONS:

• Bachelor’s degree and 7+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams OR 10+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams.

PREFERRED SKILLS AND EXPERIENCE:

• Proven ability to lead large, multi‑site, 24/7 operations organizations in fast‑paced, high‑responsibility settings.
• Deep expertise in server hardware, cluster reliability, and data center technologies, from deployment through lifecycle management.
• Experience supporting compute‑heavy environments like AI, machine learning, or high‑performance computing at scale.
• A track record of owning uptime, Service Level Agreements, or reliability metrics for large compute clusters.
• Experience leading site reliability engineering or equivalent reliability‑focused teams, including root cause analysis and procedure ownership.
• Strong analytical skills and the ability to explain technical concepts clearly to diverse audiences, from technicians to executive and tenant partners.
• A history of partnering with vendors at scale, driving mean time to repair down, and scaling operations across multiple sites.
• Familiarity with tooling and automation (e.g., Jira, Python, Bash) used to monitor cluster health and improve team efficiency.
• Enthusiasm for SpaceXAI's mission to accelerate human discovery and unravel the universe.
• Ability to thrive in a dynamic, mission‑focused environment with on‑call ownership of cluster‑impacting events.

ADDITIONAL REQUIREMENTS:

• Willingness to travel frequently to data center locations to support operations across sites.
• Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use.
• Must be willing to work extended hours and/or weekends as needed.