Director, Shield Services: Strategy & GTM

Comcast; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

Comcast is seeking a Director to lead planning, operationalization, and go‑to‑market execution for Shield Core Services across the connected home and smart security ecosystem. You will shape roadmaps, packaging strategies, and cross‑functional launches to drive customer adoption and long‑term growth.

The role requires a strong mix of strategic thinking and hands‑on execution, with experience guiding complex service ecosystems and customer‑facing launches within a matrixed organization.

Qualifications

• Master’s Degree; MBA preferred or equivalent experience.
• Generally requires 10 years of related experience.
• Experience leading product, platform, service delivery, or go‑to‑market strategy initiatives.
• Strong strategic thinking, operational planning, and cross‑functional leadership capabilities.
• Proven ability to influence executive stakeholders and drive alignment across highly matrixed organizations.
• Experience developing business cases, operational models, and executive communications.
• Strong analytical, organizational, and problem‑solving skills.
• Familiarity with connected home technologies, smart security solutions, digital services, or consumer technology ecosystems preferred.
• Experience leading customer‑facing launches, service operations, or lifecycle management initiatives preferred.
• Excellent communication, collaboration, and team leadership skills.

Responsibilities

• Lead planning, operationalization, and go‑to‑market execution for Shield Core Services across connected home and smart security experiences.
• Drive service roadmap planning, release coordination, customer tiering, and packaging strategies for Shield offerings and integrations.
• Identify opportunities to enhance customer experiences through intelligent, proactive, and AI‑enabled smart security and home security solutions.
• Partner cross‑functionally with Product, Technology, Operations, Customer Experience, Marketing, Care, and Sales teams to support successful service delivery and execution.
• Responsible for development of business cases, operational plans, and executive‑level strategic recommendations for core service initiatives.
• Evaluate customer insights, market trends, operational performance, and competitive dynamics to inform service evolution and growth opportunities.
• Ensure operational readiness and organizational alignment for new service launches, feature rollouts, and ecosystem integrations.
• Lead, mentor, and develop team members while fostering collaboration and accountability across a highly matrixed organization.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance; must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned

Skills

Connected Home

Cross-Functional Partnerships

Go to Market (GTM)

Leading by Influence

Customer Value Proposition

Go-to-Market Strategies

Education

Bachelor’s Degree

Job description

Comcast is seeking a Director to lead planning, operationalization, and go‑to‑market execution for Shield Core Services across the connected home and smart security ecosystem. You will shape roadmaps, packaging strategies, and cross‑functional launches to drive customer adoption and long‑term growth.

The role requires a strong mix of strategic thinking and hands‑on execution, with experience guiding complex service ecosystems and customer‑facing launches within a matrixed organization.