Director, ServiceNow Platform Strategy & Delivery

Ulta Beauty, Inc.; Bolingbrook (IL); On-site; USD 147,300 - 230,000; Full time

Job summary

Ulta Beauty is seeking a Director-level ServiceNow Platform Lead to define and govern the enterprise platform strategy, roadmap, and standards. You will partner with Product, Architecture, Security, and Operations to balance demand with capability and ensure scalable, secure solutions.

You will lead a multidisciplinary team, drive governance for low-code and citizen development, manage vendor relationships, and align platform initiatives with broad business priorities across IT, HR, and store

Qualifications

• 10+ years of progressive technology leadership experience.
• Experience leading ServiceNow ecosystems and enterprise platforms.
• Experience establishing a Platform Center of Excellence or operating model.

Responsibilities

• Lead delivery of platform enhancements, integrations, upgrades, and AI-enabled capabilities.
• Govern ServiceNow governance, intake, prioritization, and release management.
• Partner with Architecture, Security, Compliance, and Operations to ensure standards and regulatory alignment.

Skills

ServiceNow leadership

Platform governance

Enterprise IT leadership

Cross-functional collaboration

Tools

ServiceNow

Job description

Ulta Beauty is seeking a Director-level ServiceNow Platform Lead to define and govern the enterprise platform strategy, roadmap, and standards. You will partner with Product, Architecture, Security, and Operations to balance demand with capability and ensure scalable, secure solutions.

You will lead a multidisciplinary team, drive governance for low-code and citizen development, manage vendor relationships, and align platform initiatives with broad business priorities across IT, HR, and store