Director, Service Supply Chain Transformation (COE)

HP; Spring (TX); On-site; USD 166,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Parental leave

Job summary

HP seeks a Director, Service Supply Chain Transformation Center of Excellence to define and lead the multi-year transformation strategy for HP’s Service Supply Chain. You will partner with senior leaders to shape the roadmap, operating model, and capability evolution across the organization.

You will drive strategy execution, portfolio prioritization, and executive decision-making while guiding organizational change, analytics, and digital enablement to improve service, cost, quality, and

Qualifications

• Experience leading global, cross-functional transformation programs.
• Ability to develop transformation roadmaps, governance models, and value realization mechanisms.
• Proven track record in driving organizational change and stakeholder engagement.

Responsibilities

• Define and maintain the long-term transformation vision and capability roadmap.
• Govern multi-year transformation portfolio aligned to strategy and ROI.
• Lead governance, risk, and benefits realization across programs.

Skills

Strategy development

Portfolio governance

Program management

Change management

Executive communication

Financial acumen

Cross-functional leadership

Education

Bachelor’s or graduate degree in a related field

Typically 12+ years of related experience

Job description

Director, Service Supply Chain Transformation Center of Excellence

About The Role

The Director, Service Supply Chain Transformation Center of Excellence is responsible for defining and leading the multi-year transformation strategy for HP’s Service Supply Chain organization.

Key Responsibilities

Strategy & Transformation Roadmap

• Define and maintain the long-term Service Supply Chain transformation vision, operating model, and capability roadmap in partnership with functional leaders.
• Develop, govern, and continuously refresh a multi-year transformation portfolio aligned to business strategy, investment priorities, ROI, and organizational capacity.
• Identify and advance future-state network designs, digital capabilities, process improvements, and operating model changes that strengthen service, cost, quality, productivity, resilience, and customer experience.
• Drive prioritization of transformation initiatives, investment plans, and executive decision points through fact-based recommendations and tradeoff analysis.

Portfolio, Program & Governance Leadership

• Lead a global portfolio of transformation programs across physical and digital Service Supply Chain priorities, ensuring delivery against scope, schedule, cost, quality, and value realization objectives.
• Establish and govern transformation methodologies, phase-gate reviews, program governance, decision frameworks, and performance management routines.
• Manage program interdependencies, risks, issues, and executive escalations to accelerate execution and sustain momentum.
• Define and track entitlement, benefits realization, adoption, and operational sustainability metrics for transformation initiatives.

Cross-Functional Transformation & Change Leadership

• Partner with senior leaders across Service Supply Chain, Enterprise Operations, Finance, IT/Digital Transformation, and related Centers of Excellence to align transformation priorities and resource commitments.
• Clarify accountability between the Center of Excellence and operating functions, ensuring strong handoffs to process owners and sustainable adoption of new capabilities.
• Orchestrate organizational change management, readiness planning, communications, and stakeholder engagement strategies for major transformation programs.
• Serve as a senior advisor to Service Supply Chain leadership on transformation strategy, network evolution, digital initiatives, and enterprise execution risks.

People & Organizational Leadership

• Provide direct and ongoing leadership to a global team of program and project managers, business solution architects, and functional or technical subject matter experts.
• Build organizational capabilities in transformation leadership, program management, change management, analytics, digital enablement, and structured problem solving.
• Foster a high-performance, customer-focused, inclusive culture that enables collaboration, accountability, and measurable outcomes.
• Lead talent development, performance management, organization design, and succession planning for critical transformation capabilities.

Education And Experience Required

• Four-year or graduate degree in Supply Chain Management, Operations Management, Manufacturing Engineering, Business Administration, Engineering, or a related discipline, or commensurate work experience or demonstrated competence.
• Typically has 12+ years of job-related and/or management experience in supply chain, service supply chain, operations, transformation, program leadership, consulting, or a related field.
• Experience leading global, cross-functional transformation programs in complex matrixed organizations.
• Experience developing transformation roadmaps, governance models, investment priorities, business cases, and value realization mechanisms.
• Experience leading teams and building organizational capabilities across program management, change management, analytics, and transformation execution.

Knowledge & Skills

• Service supply chain, end-to-end supply chain, operations, and transformation strategy.
• Transformation roadmap development, portfolio governance, program management, and benefits realization.
• Digital transformation, process redesign, network optimization, and operating model design.
• Executive communication, structured problem solving, stakeholder management, systems thinking and strategic influence.
• Financial acumen, business case development, prioritization, decision-making, and performance management.
• Change management, adoption planning, conflict management, and cross-functional collaboration.

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic influence
• Critical thinking
• System thinking

Impact & Scope

• Impacts the Service Supply Chain organization globally by shaping transformation strategy, governance, capability development, and execution across multiple functions and business priorities.
• Regularly partners with and influences senior internal stakeholders to align investments, priorities, resources, and transformation outcomes.

Complexity

• Leads highly complex, multi-year transformation initiatives requiring coordination across global functions, executive stakeholders, digital capabilities, financial tradeoffs, and operational change.
• Achieves goals through direct reports, matrixed teams, senior individual contributors, and cross-functional partners without full direct authority over execution resources.

The pay range for this role is $166,050 to $265,700 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance programFlexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

Job

Supply Chain & Operations

Schedule

Full time

Shift

No shift premium (Spain)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”