Director Service Line Operations - SE Wisconsin CV Imaging

Advocate Health; Milwaukee (WI); On-site; USD 120,000 - 190,000; Full time

Job summary

Advocate Health in Milwaukee seeks an experienced operational executive to direct clinical and administrative operations across care locations, aligning service line priorities with enterprise goals. You will lead planning, budgeting, and performance improvement activities while partnering with clinician leadership.

The role requires 7+ years in operational leadership within healthcare, a bachelor’s degree in healthcare or related field, and strong change management and communication skills.

Qualifications

• Strategic thinking to translate priorities into actionable plans.
• Proven leadership across complex healthcare environments.
• Ability to analyze data to identify risks and opportunities.

Responsibilities

• Directs clinical and administrative operations across assigned care locations.
• Establishes operational plans and performance expectations with leadership.
• Ensures adherence to operating and labor budgets and takes corrective actions.
• Drives integration across care settings to improve access and capacity.
• Monitors KPIs and leads responses to performance trends.
• Leads frontline managers with coaching, development and accountability.
• Supports clinician leadership to align operations with care delivery needs.

Skills

Strategic thinking

Operational leadership

Performance improvement

Financial acumen

Relationship building

Change management

Executive communication

Education

Bachelor’s Degree in Healthcare or related field

Job description

Major Responsibilities

Operational Integration & Performance

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Exercises direct operational authority, in partnership with the service line leadership team, toestablishoperational plans, set performance expectations, and implement management routines across practices.
• Accountable for adherence to approvedoperatingand labor budgets,monitoringoperational performance,identifyingrisks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location‑based initiatives.

Leadership of Frontline Management

• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders tomaintaina strong and effective work environment.
• Ensurescompliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.

Clinician Partnership & Engagement Support

• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs.Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadershipretainsaccountability for clinician practice and professional standards.
• Optimizescoverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.

Quality, Improvement & Workforce Oversight

• Leadscontinuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow‑through onperformance gaps.
• Usesdata, benchmarking, and performance reviews toidentifyrisks, improvement opportunities, and operational priorities across assigned locations.
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Job Requirements

Education

• Bachelor’s DegreeinHealthcareorrelated fieldrequired.

Certification / Registration / License

• N/A

Experience

• Typicallyrequires7years of experience inoperationalleadership roles.

Knowledge / Skills / Abilities

• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem‑solving acumen, including use of data toidentifyrisks, trends, and improvement opportunities.
• Ability to lead through managers,establishaccountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship‑building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross‑functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and tofosteringan engaged, high‑performing work environment.

Physical Requirements and Working Conditions

• Frequent local travel tovariouscare settings
• Clinician meetings may occur before or after normal business hours
• Be available for development needs and attendto unplanned needs of the team
• Exposed to normal office environment

Preferred Job Requirements

Preferred Education

• Master'sdegree preferred.

Preferred Certification / Registration / License

• Clinicalcertification, licensure, Fellow status, orpreviousclinical experience preferred

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.