Director Service Line Operations
Atrium Health
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Benefits offered by this job
Job summary
Advocate Health is seeking an experienced operations leader to manage clinical and administrative functions across multiple care locations in the Charlotte area. You will align frontline managers with service line priorities, drive performance, and oversee budget adherence to improve patient outcomes and efficiency.
The role requires 7+ years in operational leadership, strong financial and strategic thinking, and the ability to collaborate with clinicians and executives to optimize workflows and
Qualifications
- Bachelor’s Degree in Healthcare or related field required.
- Typically 7+ years in operational leadership roles.
- Strong strategic and financial acumen.
- Ability to lead through frontline managers and drive results.
Responsibilities
- Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
- Establishes clear leadership expectations and collaborates with service line leadership to set plans and routines.
- Manages adherence to operating and labor budgets, monitors performance, and directs corrective actions.
- Drives integration across care settings and specialties to improve access, capacity, and outcomes.
- Monitors KPIs and leads operational responses to trends and location-based initiatives.
Skills
Education
Job description
09124 GCMG Musculoskeletal Administration: Corporate - Administration Operations
09124 GCMG Musculoskeletal Administration: Corporate - Administration Operations
Full time
Yes
40
variable
$63.45 - $95.20
Responsible for integrating clinical and administrative operations and executing strategic initiatives across a defined set of practices within a service line while enhancing teammate and clinician engagement. Ensures consistent execution of specialty priorities by leading and aligning the managers responsible for frontline teams to improve patient outcomes, reduce cost of care, and optimize service line operations. Serves as the primary operational integrator with direct operational authority exercised in partnership with the service line leadership team to remove barriers, align workflows, and drive reliable performance across care locations. Accountable for operational execution, adherence to approved operating and labor budgets, and proactive identification of risks, trends, and corrective actions in advance of budget variances.
- Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
- Exercises direct operational authority, in partnership with the service line leadership team, toestablishoperational plans, set performance expectations, and implement management routines across practices.
- Accountable for adherence to approvedoperatingand labor budgets,monitoringoperational performance,identifyingrisks and variances, and directing corrective actions to achieve financial and operational targets.
- Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
- Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.
- Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
- Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
- Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders tomaintaina strong and effective work environment.
- Ensurescompliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.
- Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs.Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
- Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadershipretainsaccountability for clinician practice and professional standards.
- Optimizescoverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
- Leadscontinuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through onperformance gaps.
- Usesdata, benchmarking, and performance reviews toidentifyrisks, improvement opportunities, and operational priorities across assigned locations.
- Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
- Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
- Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
- Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, settingobjectivesthat align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
- Develops and/or recommendsoperating andcapital budgets and controls expenditures within approved budgetobjectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised,comply withthe policies, regulations, and laws applicable to the organization's business.
- Bachelor’s DegreeinHealthcareorrelated fieldrequired.
- N/A
- Typicallyrequires7years of experience inoperationalleadership roles.
- Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
- Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
- Financial, analytical, and problem-solving acumen, including use of data toidentifyrisks, trends, and improvement opportunities.
- Ability to lead through managers,establishaccountability, and drive results through clear expectations, coaching, and change management.
- Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams.
- Executive presence and strong written and verbal communication skills.
- Commitment to diversity, equity, and inclusion and tofosteringan engaged, high-performing work environment.
- Frequent local travel tovariouscare settings
- Clinician meetings may occur before or after normal business hours
- Be available for development needs and attendto unplanned needs of the team
- Exposed to normal office environment
- Master'sdegree preferred.
- Clinicalcertification, licensure, Fellow status, orpreviousclinical experience preferred
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Responsible for integrating clinical and administrative operations and executing strategic initiatives across a defined set of practices within a service line while enhancing teammate and clinician engagement. Ensures consistent execution of specialty priorities by leading and aligning the managers responsible for frontline teams to improve patient outcomes, reduce cost of care, and optimize service line operations. Serves as the primary operational integrator with direct operational authority exercised in partnership with the service line leadership team to remove barriers, align workflows, and drive reliable performance across care locations. Accountable for operational execution, adherence to approved operating and labor budgets, and proactive identification of risks, trends, and corrective actions in advance of budget variances.
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