Director, Seller Standards

Walmart; Arkansas; On-site; USD 120,000 - 160,000; Full time

Job summary

Walmart is seeking a Director of Seller Standards to lead the Marketplace organization in defining and maintaining performance standards for third-party sellers. This role focuses on ensuring a high-quality customer experience through collaboration with cross-functional teams, data analysis, and continuous improvement of seller performance metrics.

Qualifications

• 10+ years of experience in eCommerce, trust & safety, operations, or policy governance.
• Deep understanding of seller dynamics in marketplace or platform environments.
• Ability to translate strategic goals into scalable programs.

Responsibilities

• Develop and implement a cohesive strategy for seller performance standards.
• Define key metrics and benchmarks for seller success.
• Lead the design and rollout of scalable programs to enforce standards.

Skills

Communication

Leadership

Stakeholder Engagement

Data Analysis

Education

Bachelor’s degree in Business, Operations, Communications, or related field

Master’s degree in Business, Operations, Communications, or related area

Job description

Position Summary...

The Director of Seller Standards is a key leadership role within Walmart’s Marketplace organization, responsible for defining, implementing, and maintaining performance standards for third-party sellers. This role ensures a high-quality, consistent customer experience by holding sellers accountable to clear benchmarks and supporting top performers.

What you'll do...

Collaborate with cross-functional partners—including Risk, Legal, Customer Experience, Product, and Business Development—to shape policies, metrics, and processes that govern seller behavior and drive Marketplace growth through operational excellence.

Responsibilities:

• Develop and implement a cohesive strategy for seller performance standards aligned with Marketplace goals and customer expectations.
• Define key metrics and benchmarks for seller success, including order fulfillment, customer service, policy compliance, and product quality.
• Establish regular review and evaluation processes for seller performance, leveraging data and insights to drive accountability.
• Build organization plans and a best-in-class team that delivers against goals.

Operational Execution

• Lead the design and rollout of scalable programs to enforce standards, reward high performers, and remediate underperformance.
• Partner with internal teams to communicate seller expectations clearly across the seller lifecycle, from onboarding to ongoing support.
• Use data to identify performance trends, surface gaps, and recommend improvements in seller enablement or enforcement processes.

Cross-functional Collaboration

• Collaborate with Legal and Risk to ensure policy alignment with regulatory requirements and business risk appetite.
• Work with Product and Tech to prioritize and support tools that enable performance visibility and enforcement.
• Partner with Seller Experience and Support teams to ensure clear communication and consistent policy execution across channels.

Continuous Improvement

• Monitor evolving buyer and seller needs and adapt performance standards to keep the Marketplace competitive and trusted.
• Recommend process improvements and automation opportunities to reduce friction for compliant sellers and improve resolution for non-compliance.

Qualifications

Minimum qualifications include:

• Bachelor’s degree in Business, Operations, Communications, or a related field.
• 10+ years of experience in eCommerce, trust & safety, operations, or policy governance with a proven track record of driving outcomes.
• Deep understanding of seller dynamics in marketplace or platform environments.
• Ability to translate strategic goals into scalable programs and frameworks.
• Strong communication, leadership, and stakeholder engagement skills.
• Comfort working with data, analytics, and metrics to drive decisions.

Preferred qualifications include a Master’s degree in Business, Operations, Communications, or related area.

Primary Location

702 SW 8th St, Bentonville, AR 72716, United States of America