Director, Salesforce Engineering – Patient Services

Jobtailor; Massachusetts; On-site; USD 150,000 - 230,000; Full time

Job summary

Jobtailor is seeking a senior leader to guide a team of six professionals across multiple locations in delivering patient-centric digital health solutions. You will shape strategy, mentor talent, and partner with Product Owners, Scrum Masters, Engineering, and Architecture teams to ensure successful launches of Salesforce Health Cloud and Veeva-based initiatives.

You will implement agile delivery, drive regulatory compliance (HIPAA, GDPR), manage data safety for PHI/PII, and build strong

Qualifications

• Bachelor's degree required; advanced degree (MS, MBA) preferred.
• 10+ years in digital patient support services with 3+ years leading geographically dispersed tech teams.
• Pharmaceutical/healthcare industry experience and patient services operations insight.
• Proven experience with Salesforce Health Cloud and successful product launches.
• Deep understanding of HIPAA and GDPR; PHI/PII data handling and safety protocols.

Responsibilities

• Lead and develop a team of professionals across multiple locations.
• Foster an inclusive, collaborative environment and drive continuous improvement.
• Provide mentorship, direction, and professional development.
• Conduct regular performance evaluations and feedback.
• Collaborate with cross-functional teams to ensure successful product launches.
• Establish relationships with peers, stakeholders, and external vendors.
• Align with Product Owners, Scrum Masters, Engineering, and Architecture teams.
• Develop launch strategies prioritizing patient needs and experience.
• Monitor KPIs and quality throughout the SDLC; mitigate risks early.

Skills

Leadership

Agile delivery

Stakeholder influence

Mentorship

Cross-functional collaboration

Product launches

Education

Bachelor's degree

MS or MBA preferred

Tools

Salesforce Health Cloud

Veeva CRM

IICS

AWS

Snowflake

Python

Job description

Responsibilities

• Lead and develop a team of 6 professionals across multiple geographic locations
• Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
• Provide clear direction, mentorship, and professional development opportunities for team members
• Conduct regular performance evaluations and provide constructive feedback
• Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
• Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
• Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
• Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
• Stay current with emerging technologies and industry trends relevant to patient experience
• Collaborate with cross-functional teams to ensure successful delivery of product launches
• Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
• Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
• Develop and implement launch strategies that prioritize patient needs and experience
• Monitor launch metrics and KPIs to measure success and identify areas for improvement
• Champion quality-focused approaches throughout the development lifecycle
• Implement left-shifting activities in the SDLC to identify and mitigate risks early
• Ensure adherence to Sanofi Patient Services standards and compliance requirements
• Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
• Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
• Stay informed about evolving healthcare regulations and their impact on patient services

Requirements

• Bachelor's degree required; advanced degree (MS, MBA) preferred
• 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
• Pharmaceutical or healthcare industry experience required — strong understanding of patient services operations in pharmaceutical or healthcare industry
• Proven experience with Salesforce Health Cloud
• Track record of successful product launches and technology deployments
• Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
• Experience with PHI/PII data handling and patient data safety protocols
• Ability to influence senior leadership and navigate complex stakeholder environments
• Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
• Fluent in English

ATS Optimization Keywords

Hard Skills

• Salesforce Health Cloud
• Veeva CRM
• Integration Technologies
• Agile Delivery
• Product Launch Strategies
• Patient Data Safety Protocols
• Performance Evaluation
• KPI Monitoring
• Continuous Improvement
• Regulatory Compliance

Soft Skills

• Mentorship
• Collaboration
• Influencing Senior Leadership
• Constructive Feedback
• Fostering Inclusivity