Director, Salesforce Administration

Ziff Davis, LLC; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Salesforce Administration to lead and innovate within their Salesforce environments. This fully remote role offers the chance to work closely with Sales, Marketing, and Customer Service teams to define the vision and roadmap for Salesforce solutions. The ideal candidate will have extensive experience in managing large Salesforce projects, guiding teams, and implementing effective solutions. If you are a strategic leader with a passion for technology and collaboration, this is an exciting opportunity to make a significant impact in a thriving organization.

Benefits

Health Insurance

401K

Potential Bonus

Qualifications

• 12+ years in IT with 6+ years as Salesforce lead and architect.
• Hands-on experience in Salesforce development, including Sales Cloud and Service Cloud.

Responsibilities

• Manage Service Cloud and Sales Cloud environments and lead Salesforce integrations.
• Develop training materials and train users on Salesforce functionality.

Skills

Salesforce Development

Sales Cloud

Service Cloud

CPQ

Apex

Visualforce

Lightning Framework

API Integration

Project Management

Communication Skills

Tools

Salesforce

Dataloader

Job description

Ziff Davis is looking for a highly qualified, highly motivated Director Salesforce Administration.

This role will be part of the Enterprise Applications group and will lead the teams supporting multiple Salesforce Orgs within Ziff Davis. Working closely with Sales, Marketing, Customer Service, and Finance teams, you will be responsible for defining the vision and roadmap for Salesforce. This is a hands-on leadership role where you will be responsible for implementing solutions and leading collaboration with different business units. The ideal candidate will be a leader with a great track record of large complex Salesforce projects. This position is fully remote and flexible on location.

Job Duties:

1. Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
2. Manage a team of internal and external Salesforce developers and admins.
3. Consult on architectural approach with product and development teams.
4. Act as a lead for all Salesforce integrations and Salesforce administration.
5. Responsible for business and functional analysis, project management, and risk analysis.
6. Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
7. Lead new projects like Salesforce Lightning and CPQ rollout.
8. Lead data migration and data cleansing initiatives in Salesforce.
9. Assist with the training of new and existing users.
10. Maintain system metrics to track trends in usage and data integrity.
11. Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations.
12. Assist in the design & implementation of APIs and web-based interfaces.
13. Lead in developing and supporting integrations with other enterprise systems.
14. Develop training materials and train users on Salesforce functionality.
15. Work closely with business and outside vendors to provide support for Ziff Davis’ business teams.
16. Work closely with internal and external auditors to meet audit requirements.

Qualifications:

1. Over 12 years of experience in the IT industry with a minimum of 6 years as a Salesforce lead and architect supporting over 500 users at an enterprise level.
2. 8+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ, and Communities.
3. Excellent knowledge of the overall Salesforce landscape, Architecture, and force.com platform, across Service, Sales, Community, Marketing, and Analytics clouds.
4. Strong knowledge of Visualforce and Apex fundamentals.
5. Strong knowledge of Lightning framework and developer console.
6. Experienced in Salesforce API integration.
7. Strong experience with writing Apex Triggers, Dataloader, and custom code.
8. Experience working with business and technology leaders to solve complex business and systems problems.
9. Experience leading teams.
10. Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions.
11. Excellent written and verbal communication skills.
12. Strong organizational and interpersonal skills.
13. Ability to multi-task and lead multiple projects.
14. Strong troubleshooting skills.

Disclosure as required by state laws, the salary for this role has a range from $180,000 - $200,000, a potential bonus, health insurance, and 401K.