Director, Salesforce Administration

Ziff Davis; Myrtle Point (OR); Remote; USD 180,000 - 205,000; Full time

Job summary

A leading tech firm is seeking a Director of Salesforce Administration to oversee multiple Salesforce environments and lead development teams. This fully remote position requires extensive experience in Salesforce, successful project management, and the ability to communicate effectively with stakeholders. The ideal candidate will have over 12 years in IT, including 6 years in a leadership role for Salesforce solutions.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) with company match

Flexible Time Off

Fitness Reimbursement

Employee Stock Purchase Plan

Qualifications

• Over 12 years in IT, with 6+ years as a Salesforce lead.
• 8+ years in Salesforce development supporting 500+ users.
• Excellent knowledge of Salesforce architecture and APIs.

Responsibilities

• Manage Salesforce environments and lead development teams.
• Ensure integration and administration of Salesforce solutions.
• Develop training materials and oversee user training.

Skills

Salesforce development

Team leadership

Communication skills

Troubleshooting skills

Project management

API integration

Tools

Salesforce

Visualforce

Apex

Lightning

Job description

Overview

Description Position at Ziff Davis. Ziff Davis is looking for a highly qualified, highly motivated Director Salesforce Administration. This role will be part of the Enterprise Applications group and will lead the teams supporting multiple Salesforce Orgs within Ziff Davis. Working closely with Sales, Marketing, Customer Service and Finance teams, you will be responsible for defining the vision and roadmap for Salesforce. This is a hands-on leadership role where you will be responsible for implementing solutions and leading collaboration with different business units. The ideal candidate will be a leader with a great track record of large complex Salesforce projects. This position is fully remote and flexible on location.

Responsibilities

• Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
• Manage a team of internal and external Salesforce developers and admins
• Consult on architectural approach with product and development teams
• Act as a lead for all Salesforce integrations and Salesforce administration
• Responsible for business and functional analysis, project management and risk analysis
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow
• Lead new projects like Salesforce Lightning and CPQ rollout
• Lead data migration and data cleansing initiatives in Salesforce
• Assist with the training of new and existing users
• Maintain system metrics to track trends in usage and data integrity
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces
• Lead in developing and supporting integrations with other enterprise systems
• Develop training materials and train users on Salesforce functionality
• Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams
• Work closely with internal and external auditors to meet audit requirements

Qualifications

• Over 12 years of experience in the IT industry with a minimum of 6 years as a Salesforce lead and architect supporting over 500 users at an enterprise level
• 8+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities
• Excellent knowledge of the overall Salesforce landscape, Architecture and force.com platform, across Service, Sales, Community, Marketing, Analytics clouds
• Strong knowledge of Visualforce and Apex fundamentals
• Strong knowledge of Lightning framework and developer console
• Experienced in Salesforce API integration
• Strong experience with writing Apex Triggers, Dataloader and custom code
• Experience working with business and technology leaders to solve complex business and systems problems
• Experience leading teams
• Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills
• Ability to multi-task and lead multiple projects
• Strong troubleshooting skills

Benefits

Ziff Davis offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan. We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

Compensation

Compensation Range: The base salary for this position ranges from $180,000 to $205,000, with potential bonus, 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy. Ziff Davis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.