Director, Sales Operations & Enablement

Care.com; Dallas (TX); On-site; USD 155,000 - 170,000; Full time

Job summary

Care.com is seeking a Sales Ops & Enablement Director to build and execute enablement strategies across CareBenefits, leading the Sales Support Specialists and Events teams. You will design and deliver training, develop sales processes, and collaborate with Marketing, Product, and Communications to drive growth.

You will manage internal and external training programs, coordinate the Customer Advisory Board event, and create initiatives to position Sales and Account Management for success in a

Qualifications

• 7+ years of relevant work experience with proven leadership in caregiving or employee benefits.
• Experience building and delivering training programs and enablement strategies.
• Ability to quickly build strong relationships with sales teams and leadership.

Responsibilities

• Lead Sales Support Specialists and Events Managers across proposal creation, routing, content, and process support.
• Oversee training and events delivery with internal experts during planning and execution.
• Partner with Sales leadership to plan and run Customer Advisory Board events.
• Develop strategic initiatives to position Sales and AM teams for market success.
• Coordinate ongoing sales training and enablement with leadership scheduling.
• Manage enablement content, tools, and resources for timely access by Sales/AM teams.
• Foster a strong team culture from onboarding through ongoing development.

Skills

Leadership

People management

Training & enablement

Sales collaboration

Cross-functional work

Communication

Strategic thinking

Job description

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Job Description

As the Sales Ops & Enablement Director, you will be responsible for developing and executing enablement strategies to drive growth across CareBenefits, while directly managing the Sales Support Specialist and Events teams. In addition to management responsibilities, you will be responsible for the development and implementation of strong sales processes and procedures and for the delivery of product, process and soft skills training for CareBenefits Sales and Account Management (AM) teams. You will work closely with leaders across the organization, such as partners throughout Marketing, Product, and Communications organizations.

What You’ll Do:

• Lead a team of Sales Support Specialists and Events Managers who are responsible for 1). Proposal support, creation, and distribution; 2). Opportunity routing/management; 3). Sales material support, presentation builds, personalized content; 4). Day-to-day sales process support and follow-up; 5). Salesforce opportunity and contact QA; 6). Salesforce sales process support; and 7). Events planning and execution
• Successfully manage the development and delivery of all internal and external training and events, engaging business experts throughout the planning process
• Partner closely with Sales leadership to plan and execute Care’s Customer Advisory Board event; this includes oversight of event logistics and agenda/content development
• Develop strategic initiatives to prepare the Sales and AM teams to best position and win in the market
• Oversee all ongoing sales training and enablement efforts, including coordination with leadership on the scheduling and prioritization of sessions
• Manage enablement content, tools, and resources, ensuring Sales/AMs can access all necessary materials at time of need
• Establish and maintain a strong team culture, from onboarding new associates through ongoing team management and talent development

Qualifications

• 7+ years of relevant work experience, including proven leadership success and experience in the caregiving and/or employee benefits space
• Direct or indirect people management experience
• Demonstrated ability of developing and executing effective training programs and enablement strategies
• Demonstrated ability to quickly build strong relationships with sales teams
• Strategic thinker with the proven ability to develop and deliver innovative enablement strategies and programs
• Experience in leading cross-functional projects
• Strong communication and presentation skills

Additional Information

PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.

For a list of our Perks + Benefits, click here!

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com’s industry-leading products—from child and elder care to pet care and home care.

Salary Range: $155,000-$170,000 + 15% Annual Bonus

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).