Director-Sales Operations and Commercial Transformation

Moody's Investors Service; New York (NY); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Paid time off

401(k) plan with company contributions

Life, disability insurance

Employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking a senior transformation lead to manage portfolios that optimize commercial performance across Sales, Marketing, and Customer Success. You will define scope, milestones, and success metrics, while guiding cross-functional delivery and governance.

With 10–12 years in GTM or B2B SaaS, you will drive AI-enabled initiatives, manage risks, and influence senior stakeholders. The role offers a comprehensive benefits package and an equitable base salary in the US

Qualifications

• 10–12 years of professional experience leading transformations in a B2B SaaS setting.
• Proven delivery of complex, cross-functional programs on time and on budget.
• Strong change management and stakeholder engagement with influence without authority.
• Hands-on CRM and BI experience (Salesforce, Tableau/Power BI).
• Deep expertise in AI with governance and risk management experience.
• Excellent communication and leadership for senior stakeholders.
• Training/enablement experience; PMP/Agile/Six Sigma preferred.
• Bachelor's degree in Business, PM, or related field; advanced degree preferred.

Responsibilities

• Lead the portfolio of strategic initiatives transforming commercial performance.
• Define scope, milestones, deliverables, and KPIs for projects.
• Own transformation roadmap with prioritized, sequenced initiatives.
• Provide portfolio governance including risk, budget, and benefits tracking.
• Drive cross-functional delivery across Sales, Marketing, Customer Success, Business Systems, and Finance.
• Lead change management and readiness planning with stakeholders.
• Optimize processes with scalable, automation-enabled solutions.
• Report to executives with status updates and ROI-focused dashboards.

Skills

Project and program management

Cross-functional leadership

Stakeholder engagement

Salesforce administration

Marketing automation tools

Tableau/Power BI

AI strategy and risk governance

Executive communication

Training and enablement

PMP/Agile/Six Sigma

Education

Bachelor's degree in Business/PM or related field

Tools

Salesforce

Tableau

Power BI

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 10–12 years of professional experience, including proven project and program management leading transformation in a go-to-market or business-to-business software-as-a-service environment
• Proven delivery of complex, cross-functional programs on time and on budget
• Strong change management fluency and stakeholder engagement skills, with the ability to influence without direct authority
• Hands-on customer relationship management expertise, including deep, demonstrated experience administering and optimizing Salesforce; marketing automation and business intelligence tools such as Tableau or Power BI preferred
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization
• Exceptional communication and leadership skills with a demonstrated ability to drive alignment across senior stakeholders
• Training and enablement experience preferred
• PMP, Agile, or Six Sigma certification preferred

Education

• Bachelor's degree in Business, Project Management, or a related field required; advanced degree preferred

Responsibilities

Leads the portfolio of strategic initiatives that transform how the organization plans, executes, and scales commercial performance, serving as the neutral delivery engine for leadership priorities.

• Lead projects end-to-end — from concept to delivery — defining scope, milestones, deliverables, and key performance indicators
• Own the transformation roadmap by converting strategy into prioritized, sequenced initiatives with managed dependencies
• Provide portfolio governance, including prioritization models, risk management, budget oversight, and benefits realization tracking
• Drive cross-functional delivery across Sales, Marketing, Customer Success, Business Systems, and Finance
• Lead change management and adoption efforts, including impact assessments, stakeholder communications, and readiness planning
• Optimize processes by eliminating bottlenecks and implementing scalable, automation-enabled solutions
• Report to executives with timely status updates, early risk escalation, and return-on-investment-focused dashboards

About the Team

Our Commercial and Sales Excellence team is responsible for transforming how Moody's plans, executes, and scales its commercial performance. We translate corporate strategy into structured, multi-stream transformation roadmaps and govern scope, timelines, and outcomes across Sales, Marketing, and Customer Success. By joining our team, you will be part of high-impact work that drives measurable commercial results, advances our go-to-market capabilities, and leverages the latest AI-powered tools and automation to continuously improve how we operate and deliver value across the organization.

For US-based roles only: the anticipated hiring base salary range for this position is$163,300.00-$236,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.