Director, Sales Operations

Davita Inc.; Raleigh (NC); Remote; USD 100,000 - 160,000; Full time

Job summary

Davita Inc. seeks a Director of Sales Operations & Sales Planning to lead the strategy and execution of global sales compensation programs. This pivotal role requires strong expertise in sales compensation design, operational efficiency, and cross-functional collaboration, essential for driving revenue growth and optimizing performance.

Qualifications

• 8+ years of experience in Sales Compensation, Sales Operations, or Finance roles.
• 3+ years in a leadership capacity.
• Strong knowledge of sales comp plan design and commission operations.

Responsibilities

• Develop and manage global sales compensation plans.
• Own end-to-end commissions administration.
• Collaborate on annual territory, quota, and headcount planning.

Skills

Sales compensation strategy

Incentive modeling

Cross-functional collaboration

Data modeling

Communication

Education

Bachelor's degree in Business, Finance, Economics

MBA or advanced degree

Tools

Xactly

Salesforce

Tableau

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are seeking a highly analytical and process-driven Director of Sales Operations & Sales Planning to own the strategy, design, execution, and optimization of our global sales compensation programs. This role will be a key member of the Sales Operations leadership team, reporting directly to the VP of Sales Operations, and will play a pivotal role in enabling revenue growth, improving sales productivity, and driving operational efficiency through incentive design, commissions administration, and planning excellence.

Key Responsibilities

Sales Compensation Strategy & Design

• Develop, implement, and manage global sales compensation plans that align with company goals and motivate high performance across direct and indirect sales teams.
• Partner with Finance, HR, and Sales Leadership to ensure compensation plans are equitable, effective, scalable, and compliant.
• Evaluate and adjust plan structures based on changing business needs and market trends.

Commissions Operations

• Own end-to-end commissions administration including monthly/quarterly processing, validation, and dispute resolution.
• Manage the commission calculation platform (e.g., Xactly or similar), ensuring accurate, timely payouts and system optimization.
• Create and maintain detailed documentation of commission rules, logic, and workflows to support transparency and audit readiness.

Sales Planning

• Collaborate with Revenue Operations, Sales, and Finance to support annual territory, quota, and headcount planning processes.
• Model and forecast compensation plan impact and cost of sales to support budgeting and strategic decisions.
• Provide insights and analytics on compensation performance metrics, ROI of incentive programs, and territory effectiveness.

Cross-Functional Collaboration

• Serve as the point of contact for all compensation and commissions-related inquiries from sales reps and managers.
• Partner closely with Legal and Compliance to ensure adherence to local laws, policies, and compensation regulations in all operating regions.
• Lead training and enablement sessions on compensation plan rollouts and tools.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree a plus.
• 8+ years of experience in Sales Compensation, Sales Operations, or Finance roles, with at least 3+ years in a leadership capacity.
• Experience in enterprise software, SaaS, or cybersecurity industries strongly preferred.
• Strong knowledge of sales comp plan design, incentive modeling, and commission operations best practices.
• Proficiency with compensation tools such as Xactly, CaptivateIQ, or Anaplan, and CRM systems like Salesforce.
• Advanced Excel and data modeling skills; working knowledge of Tableau or other BI tools a plus.
• Exceptional organizational, communication, and cross-functional collaboration skills.
  
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Qualys is an Equal Opportunity Employer, please see our EEO policy.