Director, Sales Operation

Candescent Technologies Corporation; Atlanta (GA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Innovative work environment

Career development opportunities

Impactful work in digital banking

Job summary

Candescent Technologies Corporation is seeking a strategic Director of Sales Operations to lead and scale revenue operations. This role focuses on driving profitable growth through disciplined decision-making and strong cross-functional execution.

The ideal candidate will have over 10 years of experience in Sales Operations and a proven track record in managing renewals and retention with measurable impacts on revenue metrics. A bachelor’s degree in a relevant field is required.

Join us at Candescent and contribute to the future of digital banking!

Qualifications

• 10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment.
• Proven ownership of renewals and retention motion with measurable impact on GRR/NRR.
• Strong background in territory and quota planning, forecasting, and performance management.

Responsibilities

• Own the end-to-end renewals operating model including process design and timelines.
• Lead annual and quarterly sales planning including headcount modeling and quota setting.
• Design and oversee KPI frameworks across the full funnel and renewal lifecycle.

Skills

Sales Operations

Revenue Operations

Performance Management

Data Analysis

Stakeholder Management

Education

Bachelor's degree in Business, Finance, Economics

Job description

## Director, Sales OperationApplylocations: US - Georgia - Atlanta Office: US - Georgia - Virtualtime type: Full timeposted on: Posted Todayjob requisition id: R0001972Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.Job OverviewWe are seeking a strategic, results-driven **Director of Sales Operations** to lead and scale our revenue operations function. This role drives disciplined, profitable growth across the full revenue lifecycle—**new business, expansion, and renewals**—through data-driven decision-making, rigorous performance management, and strong cross-functional execution.The ideal candidate is both a strategist and operator: a trusted partner to Sales, Customer Success, Finance, Marketing, and Product who can manage multiple high-impact initiatives simultaneously and drive them to completion.### Key ResponsibilitiesRenewals, Retention & Expansion* Own the end-to-end renewals operating model, including process design, timelines, ownership, escalation paths, and systems* Develop and operationalize retention strategies to improve **Gross and Net Revenue Retention (GRR/NRR)**, reduce churn, and drive expansion* Implement account health scoring and early-warning indicators to proactively identify and mitigate renewal risk* Partner with Sales and Customer Success on renewal playbooks, segmentation, pricing/uplift strategies, and incentive alignment* Establish disciplined renewal forecasting with clear pipeline visibility by segment, cohort, and stageSales Planning & Strategy* Lead annual and quarterly sales planning, including headcount modeling, territory design, and quota setting* Build equitable, scalable territory and quota models aligned to growth and profitability goals* Drive alignment across Sales, Finance, and Executive Leadership on planning and forecasting assumptionsPerformance Management & Analytics* Design and oversee KPI frameworks across the full funnel and renewal lifecycle (pipeline, conversion, attainment, productivity, renewal rate, churn, GRR, NRR)* Monitor leading and lagging indicators; surface trends, risks, and opportunities to senior leadership* Translate complex data into actionable insights that drive performance improvementForecasting & Executive Insights* Consolidate data and analyze trends to support accurate new-business and renewals forecasting* Partner with revenue leaders to diagnose performance drivers and develop data-backed action plans* Deliver recurring reporting for executive and board-level reviewsProcess Optimization & Enablement* Identify and implement process improvements to reduce friction and increase sales efficiency* Standardize best practices in sales methodology, pipeline management, and performance tracking* Act as a strategic advisor to sales leadership on operational readiness, incentives, and scaleTeam Leadership* Lead, develop, and scale a high-performing Sales Operations team* Foster a culture of data literacy, accountability, and continuous improvement* Mentor team members and support career development### Qualifications**Required*** 10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment* 3+ years of people leadership experience* Proven ownership of a renewals and retention motion with measurable impact on GRR/NRR* Strong background in territory and quota planning, forecasting, and performance management* Excellent analytical, problem-solving, and project management skills* Executive-level communication and stakeholder management capabilities* Bachelor’s degree in Business, Finance, Economics, or work experience**Preferred*** Deep understanding of B2B and FinTech sales models* Experience supporting both direct and indirect sales motions* Strong business acumen with a data-first mindset* Comfortable operating in a high-growth, fast-paced, and ambiguous environment**Statement to Third Party Agencies** To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.### Why work here?*Join Candescent, where innovation meets impact, and be a part of revolutionizing the future of digital banking!*