Director, Sales Luxury Group

Hilton; Charlotte Amalie (United States Virgin Islands); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading hospitality company seeks a Director of Luxury Group Sales. This role involves managing luxury group accounts, driving market growth, and collaborating with various departments to maximize customer satisfaction. Ideal candidates have at least five years of experience in Luxury Group Sales and possess strong knowledge of the hospitality industry. The position requires travel up to 35-40%.

Benefits

Go Hilton travel program

Employee stock purchase program

Paid parental leave

Mental health resources

Paid Time Off (PTO)

Qualifications

• Five (5) years of professional experience in Luxury Group Sales.
• Experience collaborating with teams on accounts.
• Travel up to 35-40% including outside traditional hours.

Responsibilities

• Maintain and collaborate on account planning strategy.
• Plan and manage luxury curated client events.
• Ensure revenue targets are achieved.

Skills

Luxury Group Sales experience

Knowledge of Hospitality Travel industry

Team collaboration

Proficiency in Word and Excel

Tools

CRM systems

Salesforce

Job description

The location for this position is virtual/remote.

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Director of Luxury Group Sales, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being relentlessly motivated to grow market share. On the Group Intermediary team reporting to the Executive Director, Industry Relations & Intermediary Group Sales you will be committed to supervising a portfolio of accounts focused on luxury group business.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Maintain and collaborate with your fellow HWS account partners on account planning strategy to facilitate growth
• Aggregate client opportunity-based data and evaluate areas of potential growth
• Plan and manage luxury curated client event(s) within your assigned geographic area of deployment. Ensure hotel partners receive maximum exposure to qualified clients
• Ensure revenue targets are achieved. This involves accurate forecasting quarterly and annually for Hilton's luxury hotels & resorts
• Engage in relevant industry organizations

How you will collaborate with others:

• Work with other departments, such as marketing, Honors, the brands, our hotels, and your customers. Collaborating with colleagues from different departments ensures understanding and a holistic approach to customer needs
• Use a CRM (Customer Relationship Management) system to track interactions and collaborate on customer accounts
• Participate in Quarterly Business Reviews and joint sales calls with colleagues or managers
• Build relationships with your Hilton Worldwide Sales peers, your customers, and your hotel partners to qualify & generate opportunities, manage conflict resolution, and implement solutions
• Attend industry events, conferences, and networking sessions

What deliverables you will take ownership of:

• You will create the luxury group strategy for your account roster
• Ensure revenue targets are achieved while supporting our customers & hotels in the sales process
• Responsible for sales calls & site visits, industry visibility and education, and engagement in Hilton events
• Live the Hilton Values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now)

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience in Luxury Group Sales, either on-property or above property sales
• In-depth knowledge of the Hospitality Travel industry
• Experience collaborating with teams on accounts
• Proficiency in Word and Excel (can understand and maintain spreadsheets)
• Travel up to 35-40% (including working outside of traditional working hours)

It would be useful if you have:

• Ten (10) years of professional experience in Luxury Group Sales, either on-property or above property sales
• Certification: Certified Incentive Specialist (CIS) and/or Certified Incentive Travel Professional (CITP)
• Active engagement in SITE and IRF
• Salesforce
• Live within a reasonable distance to an international airport

Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.