Director, Risk Operations

Jobber; United States; Remote; USD 162,000 - 220,000; Full time

Job summary

A leading technology firm in the United States seeks a Director, Risk Operations to lead fraud risk and credit operations teams. This role emphasizes a balance of strategic and tactical execution, focusing on creating policies and ensuring operational excellence in a fast-paced environment. Ideal candidates will have a strong background in fintech risk management and excellent leadership skills, offering a competitive compensation package including salary and benefits.

Benefits

Health and wellness stipends

Retirement savings matching

Career coaching opportunities

Qualifications

• Leadership experience in managing high-performing teams.
• Clear communicator distilling complex operations into actionable insights.
• Analytical, data-driven leader with risk management experience.

Responsibilities

• Lead and develop teams for fraud, credit risk, and collections.
• Own execution of day-to-day risk operations.
• Create and improve risk operations policies and procedures.

Skills

Leadership in payments or fintech

Expert in fraud prevention

Collaborative partner

Analytical skills

Education

Strong quantitative background

Tools

Stripe Radar

Plaid

Job description

Overview

Do you have a passion to lead the operations of the day-to-day management of our fraud risk, credit risk, and collections teams? Jobber is looking for a Director, Risk Operations to join the Fintech department.

Jobber exists to help people in small businesses be successful. We serve small home service businesses, such as plumbers, painters, and landscapers, helping them quote, schedule, invoice, and collect payments from customers while delivering a professional experience. We support the evolution of how service is delivered with technology, empowering customers to run their businesses how, where, and when they want.

Our culture is built on transparency, inclusivity, collaboration, and innovation. We have been recognized by Great Place to Work and various business lists for growth and culture. Our Executive team brings decades of industry experience, and we continue to grow from our first customer in 2011.

The team

Reporting to the Senior Director of Risk and Fintech Operations, you will drive operational consistency, build scalable policies, and shape how we manage financial risk across the organization. This is a hands-on leadership role with a balance of strategic thinking and tactical execution, focused on operational excellence, continuous improvement, and delivering results in a high-stakes environment.

You will thrive in a fast-paced, matrixed organization as an exceptional communicator, a natural prioritizer, and someone who can navigate competing priorities. Deep expertise in fintech risk management, particularly within the merchant acquiring space, is essential.

The role

This position will lead the day-to-day management of our fraud risk, credit risk, and collections teams. These subject matter experts are on the front lines of financial risk at Jobber, ensuring our systems, policies, and processes protect both our business and our customers.

Responsibilities

• Lead & Develop Expert Teams
• Manage and mentor teams of fraud, credit risk, and collections professionals.
• Set performance expectations, build team capabilities, and foster a culture of collaboration and accountability.

• Oversee Risk Operations Execution
• Own the execution of day-to-day operations, including fraud detection, credit reviews, chargebacks, dispute resolution, and collections.
• Own rule engines and risk models, ensuring they operate with maximum efficiency.
• Ensure timely and accurate handling of financial risk scenarios with strong attention to customer experience.
• Define performance benchmarks and ensure the team consistently meets or exceeds them.

• Define Policy & Process
• Create and continuously improve policies, procedures, and workflows that govern risk operations.
• Ensure documentation, training, and operational practices are aligned with industry standards and internal objectives.
• Contribute to defining and evolving risk appetite, while developing frameworks to measure and maintain alignment with thresholds.

• Drive Operational Strategy & Efficiency
• Establish and refine metrics, dashboards, and KPIs to monitor effectiveness, quality, and efficiency.
• Standardize routines and improve processes across teams to drive predictable, scalable execution.
• Develop and execute strategies to leverage machine learning and AI to automate processes and reduce manual workload.

• Cross-Functional Enablement
• Partner with engineering, risk analytics, security, and customer success to integrate risk controls into platform workflows and tooling.
• Collaborate with Product teams to ensure the risk operations team is prepared for new product launches.
• Ensure customer-facing teams are informed and equipped for risk-related changes by maintaining clear documentation and coordinating updates with customer success.
• Advocate for operational requirements in system design, rule development, and escalation pathways.

• Reporting & Governance
• Deliver clear reporting and operational updates to leadership, including trends, risks, and team performance.
• Support risk governance processes through effective communication, planning, and follow-through.

• Stay Ahead of Risk Trends
• Keep current on emerging fraud and credit trends, regulatory changes, and fintech operational best practices.
• Proactively evolve our processes and tools to stay ahead of external threats and internal growth.

Qualifications

• Leadership experience in payments, fintech, or financial risk operations, including managing high-performing teams.
• Expert in fintech risk with deep experience in fraud prevention, credit policy, collections processes, and dispute handling.
• Strong operator who excels at building and executing efficient, repeatable processes.
• Policy architect with a proven track record of designing, implementing, and scaling risk operations policies and SOPs.
• Collaborative partner who builds cross-functional relationships and advocates effectively for operational needs.
• Clear communicator who can distill complex operations into simple, actionable insights for stakeholders.
• Mission-aligned leader who thrives in a fast-paced, purpose-driven environment and brings out the best in others.
• Analytical, data-driven leader with demonstrable experience in risk management and translating insights into decisions.
• Strong quantitative background with related education.
• Experience with tools and systems like Stripe Radar, Sardine, Unit21, LexisNexis, Plaid or similar is preferred.

Compensation & Benefits

Base salary ranges from $162,000 to $219,100 with a midpoint of $190,600. This reflects progression from learning to leading and takes into account experience and role complexity.

Base salary is part of a total compensation package that includes equity rewards, health and wellness stipends, retirement savings matching, and an extended health package with fully paid premiums. You’ll have access to a dedicated talent development program with career coaching and growth opportunities.

We believe in transparency about compensation and welcome questions during the hiring process.

What you can expect from Jobber

• A total compensation package including extended health benefits, retirement plan matching, and stock options.
• A dedicated Talent Development team with coaching and leadership programs to help you grow.
• Breaks and leave programs to support well-being, including vacation, health days, and parental leave top-ups.
• Opportunity to contribute to a growing industry and leave a lasting impact.
• A collaborative, customer-focused environment.

Equal Opportunity

We believe diverse teams perform better and foster an inclusive work environment. We are an equal opportunity employer and will accommodate applicants at any stage of the hiring process.