Director, Risk Management

National Vision, Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Parental leave

Employee eyewear discount

Job summary

National Vision, Inc. is seeking a Director of Risk Management to lead and oversee the company’s operational risk program across retail, healthcare/clinical locations, and corporate operations.

You will identify, assess, and manage risks affecting employees, patients, customers, assets, and reputation. The role reports to the Deputy General Counsel and requires collaboration with executives, operations, and external partners to implement mitigation strategies and reporting dashboards.

Qualifications

• Strong knowledge of operational risk management principles.
• Experience with healthcare and multi-site retail risk environments.
• Excellent analytical and problem-solving abilities.
• Proven ability to communicate complex risk to executives.
• Solid project management and organizational skills.
• Ability to handle sensitive and confidential matters with good judgment.

Responsibilities

• Lead and manage the company’s operational risk function across stores, healthcare locations, distribution centers, and corporate operations.
• Develop risk mitigation strategies to reduce financial, regulatory, and reputational exposure.
• Oversee workers’ comp, liability, safety, and security risk areas and related claims.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends and claims data to identify systemic risks and drive corrective actions.
• Collaborate with Operations and HR to improve injury prevention and return-to-work programs.
• Develop claims management strategies, coverage analyses, and policy compliance.
• Support crisis management, business continuity, and emergency response planning.
• Create dashboards and risk metrics to inform data-driven decisions.
• Foster a culture of risk awareness and accountability across the organization.

Skills

Operational risk principles

Healthcare & retail risk frameworks

Analytical & problem-solving

Executive communication & presentation

Project management

Confidential matter handling

Education

Bachelor degree or equivalent experience

Certifications: ARM/CPCU/CRM/CPHRM/CRCM/CIA/CCEP

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

Type:

Full-time

Job Responsibilities

The Director of Risk Management is responsible for leading and overseeing the company’s operational risk management program. This role is accountable for identifying, assessing, and managing operational risks affecting the company’s employees, patients, customers, assets, operations, and reputation. The Director of Risk Management will oversee key risk areas including workers’ compensation, general liability, premises liability, professional liability, auto liability, property claims, health and safety, insurance management, security programs, and crisis response. This role reports directly to the Deputy General Counsel and regularly interfaces with executive leadership, operational leaders, external brokers, insurers, and outside counsel.

What Would You Do? The Specifics.

• Lead and manage the company’s operational risk management function across retail stores, healthcare/clinical locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies designed to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers’ compensation, general liability, premises liability, professional liability, auto liability, property and casualty claims, workplace safety, and security risks.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and operational metrics to identify systemic risks and recommend corrective actions.
• Partner with Operations and HR to improve injury prevention, return-to-work, and workplace safety initiatives.
• Responsible for developing claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning activities.
• Develop reporting dashboards and risk metrics that support decision-making through data-driven analysis and strategic recommendations.
• Drive a culture of risk awareness and accountability across the organization.

Preferred Qualifications

Work Experience

• 9+ years of progressive risk management experience in a multi-state organization. (Required)
• Experience supporting
• Multi-Unit Retail, Restaurant & Food Service, or Multi-Site Healthcare Organizations
• (Required)
• Experience with public company governance and compliance environments. (Preferred)
• Corporate security experience (Prefered)
• Experience preparing executive-level and board-level risk reporting. (Required)

Education

• Four-year college degree or equivalent experience. (Required)

Licenses, Certifications, Professional Affiliations

• ARM, CPCU, CRM, CPHRM, CRCM, CIA, or CCEP (Preferred)

Additional Skills

• Strong knowledge of operational risk management principles. (Required)
• Understanding of healthcare and retail operational risks and regulatory frameworks. (Required)
• Strong analytical and problem-solving skills. (Required)
• Excellent communication and executive presentation skills. (Required)
• Strong project management and organizational skills. (Required)
• Ability to manage sensitive and confidential matters with sound judgment. (Required)

Travel Requirements

• 20% hybrid corporate office environment with periodic travel to retail stores, manufacturing labs, and other operational sites.

Additional Information

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance, 401(k) retirement savings with company match, a flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

#LI-SH1

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Why We Exist

National Vision is one of the largest optical retail companies in the U.S. with over 1,200 stores in 40 states and Puerto Rico.We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by providing eye care for value-seeking consumers.

We are hiring for a Director Risk Management to join our growing team!