Director, Risk Management

Nationalvision1; Alpharetta (GA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid time off

Job summary

National Vision is seeking a Director of Risk Management to lead our operational risk program across retail stores, healthcare locations, distribution centers and corporate operations. You will identify, assess and manage risks affecting employees, patients, customers, assets, operations and reputation.

The role reports to the Deputy General Counsel, interfaces with executives, and requires 9+ years in risk management, multi‑state experience, and knowledge of healthcare and retail regulatory

Qualifications

• Four-year college degree or equivalent experience.
• ARM, CPCU, CRM, CPHRM, CRCM, CIA, or CCEP (Preferred)
• Strong knowledge of operational risk management principles.
• Understanding of healthcare and retail regulatory frameworks.
• Strong analytical and problem-solving skills.
• Excellent communication and executive presentation skills.
• Strong project management and organizational skills.
• Ability to manage sensitive and confidential matters with sound judgment.

Responsibilities

• Lead and manage the company's operational risk management function across retail stores, healthcare/clinical locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies designed to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers' compensation, general liability, premises liability, professional liability, auto liability, property and casualty claims, workplace safety, and security risks.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and operational metrics to identify systemic risks and recommend corrective actions.
• Partner with Operations and HR to improve injury prevention, return-to-work, and workplace safety initiatives.
• Responsible for developing claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning activities.
• Develop reporting dashboards and risk metrics that support decision-making through data-driven analysis and strategic recommendations.
• Drive a culture of risk awareness and accountability across the organization.

Skills

Operational risk management

Healthcare and retail risk

Analytical problem-solving

Executive presentation

Project management

Communication

Confidentiality

Education

Bachelor's degree or equivalent

Job description

The Director of Risk Management is responsible for leading and overseeing the company's operational risk management program. This role is accountable for identifying, assessing, and managing operational risks affecting the company's employees, patients, customers, assets, operations, and reputation. The Director of Risk Management will oversee key risk areas including workers' compensation, general liability, premises liability, professional liability, auto liability, property claims, health and safety, insurance management, security programs, and crisis response. This role reports directly to the Deputy General Counsel and regularly interfaces with executive leadership, operational leaders, external brokers, insurers, and outside counsel.

What Would You Do? The Specifics.

• Lead and manage the company's operational risk management function across retail stores, healthcare/clinical locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies designed to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers' compensation, general liability, premises liability, professional liability, auto liability, property and casualty claims, workplace safety, and security risks.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and operational metrics to identify systemic risks and recommend corrective actions.
• Partner with Operations and HR to improve injury prevention, return-to-work, and workplace safety initiatives.
• Responsible for developing claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning activities.
• Develop reporting dashboards and risk metrics that support decision-making through data-driven analysis and strategic recommendations.
• Drive a culture of risk awareness and accountability across the organization.

Work Experience

• 9+ years of progressive risk management experience in a multi-state organization. (Required)
• Experience supporting Multi-Unit Retail, Restaurant & Food Service, or Multi-Site Healthcare Organizations (Required)
• Experience with public company governance and compliance environments. (Preferred)
• Corporate security experience (Prefered)
• Experience preparing executive-level and board-level risk reporting. (Required)

Education

• Four-year college degree or equivalent experience. (Required)

Licenses, Certifications, Professional Affiliations

• ARM, CPCU, CRM, CPHRM, CRCM, CIA, or CCEP (Preferred)

Additional Skills

• Strong knowledge of operational risk management principles. (Required)
• Understanding of healthcare and retail operational risks and regulatory frameworks. (Required)
• Strong analytical and problem-solving skills. (Required)
• Excellent communication and executive presentation skills. (Required)
• Strong project management and organizational skills. (Required)
• Ability to manage sensitive and confidential matters with sound judgment. (Required)

Travel Requirements

20% hybrid corporate office environment with periodic travel to retail stores, manufacturing labs, and other operational sites.

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates.

We also offer a comprehensive benefits package including health and dental insurance, 401(k) retirement savings with company match, a flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.