Director, Revenue Operations (ROPS)

DaVita Inc.; Malvern (Chester County); Remote; USD 110,000 - 162,000; Full time

Job summary

A leading healthcare company is seeking a Director of Revenue Operations to transform and centralize their patient call center. This role involves overseeing operations, implementing new technologies, and enhancing revenue cycle processes to improve patient experiences. The ideal candidate should hold a relevant degree and have a minimum of five years of experience in leadership and process improvement. Join the team to make a significant impact on patient care and organizational success.

Benefits

Comprehensive benefits package

401(k) match

Professional development programs

Qualifications

• Bachelor's degree required, Master's degree preferred.
• Minimum of five years of related experience required.
• Experience implementing complex systems and technology solutions.

Responsibilities

• Lead the strategic transformation of the patient call center.
• Oversee operations and implementation of new technology.
• Develop and implement a centralized patient engagement model.

Skills

Strategic planning

Process improvement

Team leadership

Change management

Communication skills

Education

Bachelor's degree

Master's degree

Tools

Project management software

Job description

Posting Date

07/25/20252476 Swedesford RdSTE 150,Malvern,Pennsylvania,19355-1456,United States of America

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

The Role:

We are seeking a dynamic and results-driven Director of Revenue Operations (ROPS) to lead the strategic transformation of our patient call center into a centralized, high-performing engagement hub. This experienced leader will oversee operations, implementation of new technology, and drive organizational strategies to enhance stakeholder experience and streamline revenue cycle processes.

In this pivotal role, you will be responsible for designing and executing a comprehensive strategy to unify fragmented call center and revenue operations into an integrated, patient-centric model. Your leadership will directly impact service quality, operational efficiency and patient insurance access delivering measurable improvements in both patient experience and financial performance.

Join the Revenue Operations Team, where you can:

• Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders
• Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into Revenue Operations business's drivers and dynamics
• Tackle the toughest problems Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders
• Develop goals and strategies that will guide us through upcoming industry changes
• Define and chart your path into the business and be part of the next generation of leaders at DaVita

This role can work remotely.

What will you do?

Operational Excellence & Centralization:

• Develop and implement a centralized patient engagement model that consolidates communication across key stakeholders.
• Align call center operations with organizational goals for patient and stakeholder satisfaction, financial performance, and operational efficiency.
• Establish scalable processes to support revenue cycle functions, resolve billing inquiries, and manage stakeholder interactions.
• Set short- and long-term goals for teams based on key performance metrics and organizational priorities.
• Oversee processes to ensure effective optimization of revenue cycle design, identifying opportunities for improvement and innovation.
• Identify performance gaps and develop action plans to address areas not meeting stated goals.
• Collaborate across the village enterprise to drive results with key partners

Strategic Thinking, Innovation, and Continuous improvement:

• Strong overall athlete with ability to have an impact across a range of functions and discipline
• Establish short and long-term strategic plans based on multi-year objectives
• Analyze and understand complex problems and develop a robust approach to solve
• Use strengths, skills and experience to drive impact across a range of functions and disciplines
• Leverage analytical and quantitative skills to continuously identify opportunities for capability building that would increase yield and stakeholder experience

Leadership / Creating a Special Place:

• Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more.
• Actively engages in recruitment, interviewing, hiring, and retention processes to build and maintain team strength
• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values

Influence & communication Executive Communication:

• Build relationships within the ROPS organization and across diverse departments
• Lead through influence, providing strategic guidance and effecting change outside of lane in the interest of bettering the overall organization
• Synthesize critical analysis through oral and written communication
• Directly and concisely communicate ideas, insights, risks and recommendations to executive leaders
• Prepare for and facilitate executive-level presentations across various stakeholder groups

Minimum Qualifications:

• Bachelor's degree required, Master's degree preferred
• Minimum of five (5) years of related experience required
• Experience implementing complex systems and technology solutions that span across multiple geographies along with proven change leadership
• Experience with strategic planning and implementation of large, complex new initiatives

Strong knowledge and experienced practice with process improvement and project management methodologies, techniques, and processes

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here


Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-MR2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $110,100.00-$161,700.00 per year.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hourWashington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.