Director, Revenue Operations

SPG Therapy & Education; Concord (CA); Remote; USD 160,000 - 190,000; Full time

Job summary

SPG Therapy & Education in Concord, CA is seeking an experienced Revenue Operations leader to own and optimize the revenue lifecycle across contracting, time operations, billing, and invoicing. This builder role emphasizes establishing governance, standard processes, and scalable solutions.

You will partner with Sales, Clinical Operations, Recruiting, Finance, HR, and Technology to simplify workflows, implement AI and automation, and prepare for the upcoming Workday rollout in 2028.

Qualifications

• 7+ years in Revenue Operations or related leadership role.
• Experience leading operational teams and driving improvements.
• Ability to partner with Sales, Finance, HR, and IT.

Responsibilities

• Own revenue lifecycle operations from contracting to invoicing.
• Oversee contracting, time operations, billing, and invoicing.
• Build governance and standard operating procedures across revenue lifecycle.
• Lead Time Operations team and drive accountability.
• Develop dashboards and KPIs for data-driven decisions.

Skills

Revenue Operations leadership

Team coaching

Process improvement

Cross-functional collaboration

AI and automation

Tools

Bullhorn

Workday

Kronos

Intacct

Job description

Build the operational engine behind exceptional care

Location: Concord, CA (open to remote for right fit)

Annual Salary Range: $160,000-190,000

WHO WE ARE

Unison Therapy Services helps children thrive in the classroom, at home, and in their communities. We partner with school districts to deliver high quality therapy services while supporting families through our growing network of clinic and home based services.

We're a growing family of specialty providers united by one mission: delivering the best CARE (Compassion, Accountability, Resilience, and Excellence) to everyone we serve.

As we continue to grow through both organic expansion and acquisitions, we're investing in the people, processes, and technology that will help us scale while maintaining exceptional care.

THE ROLE & HOW YOU WILL THRIVE

We're looking for an operational leader to own and continuously improve Revenue Operations as Unison grows through both organic expansion and acquisitions. You'll lead the functions that support our revenue lifecycle, including contracting, compensation, project setup, time operations, billing, and invoicing, while directly leading our Time Operations team.

This is a builder role. You'll have the opportunity to shape the future of Revenue Operations by building the people, processes, systems, and governance that will support Unison's next stage of growth. You'll partner with leaders across Sales, Clinical Operations, Recruiting, Finance, HR, and Technology to simplify complex processes, standardize how work gets done, and improve the systems that support our business. You'll identify opportunities to leverage AI and automation, reduce manual work, and help prepare the organization for its planned Workday implementation in 2028.

You'll thrive here if you enjoy solving complex operational problems and turning them into simple, scalable solutions. You're naturally curious, challenge existing ways of working, and aren't satisfied with "that's how we've always done it." You're equally comfortable thinking strategically, digging into the details, coaching others, and working alongside your team to turn ideas into lasting improvements.

WHAT YOU'LL OWN

Revenue Operations

• Own the revenue lifecycle from contracting through invoicing
• Oversee the functions supporting contracting, time operations, billing, and invoicing
• Establish governance, operating standards, ownership, and decision rights across the revenue lifecycle
• Partner with Finance to improve accuracy, reduce revenue leakage, and support scalable growth
• Lead, coach, supervise and develop the Time Operations team while fostering a culture of accountability and continuous improvement
• Establish clear goals, priorities, and performance expectations
• Build team capability through cross training, documentation, and standard operating procedures Continuously evaluate team processes and workloads to improve service delivery and scalability

Business Systems, AI & Transformation

• Design, document, and continuously improve business processes
• Simplify complex workflows through process redesign, standardization, AI, and automation
• Partner with Product Owners and Technology to optimize core business systems that support Revenue Operations
• Define future state business processes that support Unison's planned Workday implementation Build dashboards, KPIs, and operational reporting that support data driven decision making
• Lead the operational integration of acquired companies into standardized processes and core business systems

Cross-Functional Leadership

• Partner closely with Sales, Clinical Operations, Recruiting, HR, Finance, and Technology Lead cross functional operational initiatives from design through implementation Drive adoption of standardized workflows and operating procedures
• Communicate priorities, risks, and recommendations to senior leadership
• Foster a culture of continuous improvement and accountability

WHAT DOES SUCCESS LOOK LIKE IN THE FIRST 90 DAYS?

• Complete a comprehensive assessment of Revenue Operations and develop a prioritized improvement roadmap
• Establish yourself as a trusted partner across Sales, Clinical Operations, Recruiting, Finance, HR, and Technology
• Develop dashboards, KPIs, and reporting that provide meaningful insights for business leaders
• Deliver one or more operational improvements that reduce manual work, improve accuracy, or increase scalability
• Standardize and document the end to end contracting and rate setting process in preparation for the 2027–2028 school year
• Identify AI, automation, and Workday initiatives that support Unison's long term growth strategy

WHAT YOU BRING

• 7+ years of experience in Revenue Operations, Business Operations, Finance Operations, or a related operational leadership role
• Experience leading, coaching, and developing operational teams
• Experience improving complex operational processes across multiple departments Strong process improvement, analytical, organizational, and problem solving skills Demonstrated ability to lead cross functional initiatives and influence without direct authority
• Demonstrated ability to anticipate operational risks, develop practical solutions, and bring recommendations rather than problems
• Experience implementing or optimizing enterprise systems, workflow automation, or AI enabled business processes
• Familiarity with platforms such as Bullhorn (ATS), Workday (ERP/HRIS), Kronos Workforce Ready (HRIS), Intacct (ERP), or similar business systems
• Excellent written, verbal, and presentation communication skills

Nice to Have

• Healthcare, staffing, education services, or professional services experience Experience supporting mergers, acquisitions, or business integrations
• Experience implementing ERP or workforce management systems
• Experience applying AI and automation to improve operational performance

GOOD TO KNOW

This role involves working at a desk or in meetings for extended periods, regular written and typing tasks, and occasionally lifting up to 25 pounds. Periodic travel to company locations and acquired company sites should be expected.

SPG Therapy & Education is an Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.