Director, Revenue Cycle Operations

Vail Health; Vail (CO); On-site; USD 102,000 - 146,000; Full time

Benefits offered by this job

Parental leave (4 weeks paid)

Housing programs

Tuition Assistance

Existing Student Loan Repayment

Annual Supplemental Educational Funds

Up to five weeks PTO

403(b) Retirement plan with immediate

Life insurance

Recreation discounts

Pet insurance

Job summary

Vail Health, Colorado's mountain medical system, seeks a Revenue Cycle Operations Leader to coordinate hospital billing, cash posting, claims processing, AR follow-up, denial management, and related patient financial services. You will build training programs and standardize workflows to boost performance.

Lead the Patient Financial Services team, manage budgets, oversee vendors, ensure Medicare/Medicaid and commercial payer compliance, and drive patient financial experience.

Qualifications

• 7+ years of supervisory experience in a health care setting.
• Progressive revenue cycle leadership experience within an acute care hospital or integrated delivery system.
• Experience managing patient accounts, billing, AR follow up, denials, cash posting, claims processing, and vendor relationships.
• Working knowledge of Medicare, Medicaid, Government, managed care, and Commercial Insurance filing regulations.
• Experience with Epic revenue cycle workflows, including Resolute Hospital Billing, claims, remittance, work queues, reporting, or post-implementation optimization.

Responsibilities

• Coordinate and lead the Revenue Cycle Operations, including hospital billing, cash posting, claims processing, AR follow-up, denial management, and related patient financial services.
• Create, maintain, and administer training, workflow standardization, and professional development programs to increase staff knowledge and performance.
• Identify, implement, and continuously improve revenue cycle and patient account processes across hospital billing and supporting workflows.
• Integrate revenue cycle processes into hospital systems workflows, including Epic Resolute Hospital Billing and related functions.
• Analyze and track volume indicators, financial performance, and KPIs such as days in AR, denial rate, and productivity.
• Maintain knowledge of Medicare, Medicaid, governmental, managed care, and commercial reimbursement methodologies and compliance.
• Oversee budgeting, vendor oversight, and contract performance; ensure patient financial experience is clear and compassionate.
• Role model Just Culture and organizational values; ensure HIPAA compliance.

Skills

Supervisory experience

Revenue cycle leadership

Epic revenue cycle

Medicare/Medicaid knowledge

Tools

Epic Resolute Hospital Billing

Epic Revenue Cycle Administration

Epic Cogito

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About The Opportunity

Coordinate and lead the activities of Revenue Cycle Operations, including hospital billing, cash posting, claims processing, accounts receivable follow up, denial management, credit balance resolution, reimbursement, vendor oversight, and related patient financial services. Create, maintain, and administer training, workflow standardization, and professional development programs to increase staff knowledge, operational consistency, regulatory compliance, and performance against revenue cycle goals.

What You Will Do

• Identify, implement, and continuously improve revenue cycle and patient account processes across hospital billing, claims management, cash posting, accounts receivable, denial prevention and recovery, revenue recovery, and related workflows.
• Integrate revenue cycle processes into hospital systems workflows, including Epic Resolute Hospital Billing, claims, remittance, work queues, charge review, claim edits, denial trending, and productivity monitoring.
• Analyze and track volume indicators, financial performance, and operational key performance indicators, including days in accounts receivable, aged accounts receivable, collections, clean claim rate, denial rate, denial recovery, discharged-not-final-billed or discharged-not-submitted activity, productivity, and quality metrics.
• Maintain thorough knowledge of Medicare, Medicaid, governmental, managed care, and commercial reimbursement methodologies, payer requirements, and contracts; ensure compliance by the organization and third-party payors as applicable.
• Improve the patient financial experience by supporting clear, compassionate, and accessible billing and financial services communication, including financial assistance, patient satisfaction opportunities, and point-of-service collection practices where applicable.
• Oversee selection, training, supervision, performance management, cross-training, and succession planning for the Patient Financial Services team in accordance with approved staffing plans, budgets, and organizational policies.
• Develop operating and capital budgets for the department and operate within approved financial parameters; protect organizational assets by monitoring cash, adjustments, credit balances, reconciliation activity, vendor performance, and applicable controls.
• Provide oversight of outsourced revenue cycle vendors and strategic business partners, including service level expectations, productivity and quality benchmarks, performance review, scorecards, return on investment, and corrective action planning.
• Role model the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• 7 or more years of supervisory experience in a health care setting is required
• Progressive revenue cycle leadership experience within an acute care hospital or integrated delivery system is preferred.
• Demonstrated experience managing or overseeing patient accounts, billing, accounts receivable follow up, denials, cash posting, claims processing, revenue recovery, vendor relationships, and operational improvement initiatives is preferred.
• Working knowledge of Medicare, Medicaid, Government, managed care, and Commercial Insurance filing regulations and reimbursement methodologies is required.
• Experience with Epic revenue cycle workflows, including Resolute Hospital Billing, claims, remittance, work queues, reporting, or post-implementation optimization is required.

License(s) And Certification(s)

• Epic Resolute Hospital Billing, Epic Revenue Cycle Administration, Epic Cogito, or HFMA certification preferred.

Benefits At Vail Health (Full Time) Include

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

The posted salary range for this position is the anticipated hiring range in Colorado and will be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions which influence the offer a candidate receives.

Yearly pay: $102,398 USD - $146,265 USD