Director - Retirement Plan Services

Trustmark National Bank; Memphis (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

Trustmark Bank in Memphis invites an experienced Director to lead Retirement Plan Services within Wealth Management. You will drive growth, oversee client experience, and guide a team of advisors and staff to deliver fiduciary excellence.

You will build external partnerships, manage risk and regulatory compliance, and collaborate with private bankers to cross-sell solutions.

This role requires a deeply strategic mindset, exceptional leadership, and a commitment to integrity.

Qualifications

• Bachelor's degree in business or related field with 10 years of plan sales or administration experience.
• Graduate degree with 7 years of experience and leadership exposure.
• Strong judgment and decision-making abilities.
• Proven leadership and collaboration across departments.
• Deep knowledge of ERISA and fiduciary standards.

Responsibilities

• Lead and mentor a high-performing team to drive growth in retirement plan services.
• Develop and execute growth strategies to expand client base.
• Oversee sales efforts and build external partnerships with fiduciaries and recordkeepers.
• Ensure compliance with ERISA, DOL, IRS regulations.
• Represent the firm at industry events and manage client relations.
• Align service delivery with fiduciary standards and client needs.

Skills

Leadership

Relationship-building

Strategic thinking

Communication

ERISA knowledge

Fiduciary standards

Client management

Education

Bachelor's degree in business-related field

Graduate degree in business-related discipline

Job description

Director - Retirement Plan Services

Location: US-AL-Birmingham | US-MS-Alabama; Houston, TX; Memphis, TN; Panhandle of FL; Atlanta, GA

Job ID: 2026-19700 | Category: Trust/Wealth | Type: Regular Full-Time | Grade: 17 | FLSA: Exempt | Hours: 8-5 | Company Location: GMI Birmingham RPS - 10472

Overview

The Director - Retirement Plan Services provides strategic leadership and operational oversight for Wealth Management's qualified retirement plan business, with accountability for growth, client experience, fiduciary excellence, and team performance. The Director is responsible for developing and executing growth strategies that enhance the existing delivery model, driving new client acquisition and client retention, with the goal of increasing fee revenue through both internal and external sales channels. This position will lead and mentor a high-performing team, lead direct sales efforts and/or participate in sales efforts with a team of advisors.

Responsibilities

• Cross-train, lead and develop a team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals.
• Develop and execute a growth strategy to scale Wealth Management's qualified plan business unit profitably.
• Accountable for an overall market sales and revenue goal met through the acquisition of new clients from internal and external sources, and the retention and expansion of the existing client base for other Wealth Management solutions.
• Maintain a high level of visibility within the company to educate and bring brand awareness across the company to increase internal partnership collaboration to grow referral network.
• Represent the firm at networking events, industry conferences, and business development meetings.
• Build and mentor a high-performing team to support plan growth and retention.
• Streamline internal workflows to enhance service delivery and enhance efficiency.
• Collaborate with wealth management advisors and private bankers, to cross-sell investment services, enhance client retention and provide holistic client solutions.
• Act as a senior advisor to key clients.
• Build a network of external partnerships with third-party fiduciaries, recordkeepers, TPAs, Retirement Plan consultants, and industry focused vendors to ensure best in class service.
• Ensure that services delivered under the designated service model align with ERISA, DOL, IRS and other applicable regulations.
• Oversee compliance, operational systems, and technology infrastructure to support efficient and scalable operations.
• Perform additional duties assigned by management to meet organizational needs.
• Serve on Wealth committees assigned.
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's Degree in a business-related field and 10 concurrent years of experience in sales or administration of qualified/non-qualified employee benefit plans with at least two years being in a leadership role; or Graduate Degree in a business-related discipline and 7 concurrent years of experience in sales or administration of qualified/non-qualified employee benefit plans with at least a year of experience in a leadership role.
• Sound judgment and ability to make decisions and guide others to fulfill decision requirements.
• Exceptional interpersonal and interdepartmental collaboration and communication skills.
• Proven success managing teams and achieving growth targets.
• Strong understanding of ERISA, fiduciary standards, plan design, and retirement plan consulting.
• Strong in relationship-building, and strategic thinking skills.
• Commitment to integrity, fiduciary responsibility, and client-first service.

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

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