Director, Report Quality & Delivery

Technical Safety Services LLC; San Diego (CA); On-site; USD 108,000 - 145,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company matching

Medical, dental, and vision insurance

Short- and long-term disability and (L

Life insurance

Job summary

Technical Safety Services LLC seeks a Director, Report Quality & Delivery to lead a combined team of quality control specialists and technical writers. You will own end-to-end certification report quality across cleanrooms and other controlled environments, ensuring accuracy, compliance, and timely customer delivery.

You will partner with Field Operations, Training, and IT to automate checks, improve data capture, and scale processes as the certification volume grows, with 10–25% travel

Qualifications

• Bachelor’s degree or higher in a business or technical field.
• 3–6 years of management experience.
• Experience with TSS field services, testing/certification, and laboratory services.
• Experience with certification software platforms and report-generation systems.
• Experience with document control and quality management systems (ISO 9001).
• Familiarity with NSF/ANSI 49, ISO 14644, ASHRAE 110, USP, or CETA guidance.
• Track record of leading cross-functional initiatives and improving operational performance.
• Strong written and verbal communication to translate technical information into customer-ready docs.
• Automation or technology-enabled process improvement is a plus.
• Domestic and international travel ~10–25%.

Responsibilities

• Own end-to-end quality and delivery of certification reports for controlled environments.
• Establish a consistent review workflow from field data intake to final customer release.
• Lead and develop a combined team of quality control specialists and technical writers.
• Plan workloads, manage performance, and drive cross-training.
• Track KPIs like turnaround time, yield, and error rates; drive corrective actions.
• Collaborate with Field Operations, Training, and IT to automate checks and improve data capture.
• Implement process improvements to reduce cycle time while preserving accuracy.
• Translate field procedures into clear, customer-ready documentation.

Skills

Team leadership

Quality assurance

Process improvement

Technical writing

Stakeholder communication

Travel readiness

Education

Bachelor’s degree in business or technical discipline

Tools

Certification software platforms

Report-generation systems

Document control systems (ISO 9001)

Job description

How You’ll Shape Our Success

At TSS, the certification report is the product our customers receive. As Director, Report Quality & Delivery, you’ll lead the team responsible for ensuring that product is accurate, compliant, timely, and representative of the quality our customers expect from TSS.

How You’ll Shape Our Success

At TSS, the certification report is the product our customers receive. As Director, Report Quality & Delivery, you’ll lead the team responsible for ensuring that product is accurate, compliant, timely, and representative of the quality our customers expect from TSS.

You’ll bring together certification quality control and technical writing into one unified function—owning report quality from field data through final customer delivery. You’ll also help us scale by strengthening processes, improving data capture, and using technology and automation to build quality into every certification.

Your Day-to-Day Environment

You’ll lead a team of quality control specialists and technical writers while partnering closely with Field Operations, Training, IT, and technical leaders across TSS. This role blends people leadership, technical quality, operational performance, and continuous improvement in a fast-growing environment.

Domestic and international travel is expected approximately 10–25% of the time.

What You’ll Take Ownership Of

• Own the end-to-end quality and delivery of certification reports for cleanrooms, biosafety cabinets, fume hoods, and other controlled environments
• Establish a consistent review workflow covering field data intake, technical review, formatting, and final customer release
• Ensure certification data and reports align with applicable standards and test protocols, including NSF/ANSI 49, ISO 14644, ASHRAE 110, USP /, and CETA application guides.
• Lead, coach, and develop a combined team of quality control specialists and technical writers, including workload planning, performance management, and cross-training
• Track and improve key performance measures including report turnaround time, first-pass yield, error and rework rates, and customer-reported discrepancies
• Own escalation and correction of report errors, including root-cause analysis and corrective action
• Partner across Field Operations, Training, and IT to improve data capture, automate quality checks, and build quality into the certification process at the source
• Identify and implement technology and process improvements that reduce report cycle time while maintaining accuracy and compliance
• Translate technical field procedures and engineering input into clear, accurate, customer-ready documentation
• Monitor changes to industry standards and incorporate updates into templates, procedures, workflows, and training
• Build scalable processes and develop team capabilities that can support TSS as our certification volume continues to grow

Perks, Pay & Benefits

• Base salary: $108,000–$144,500
• Annual performance bonus eligibility
• 401(k) with company matching contribution
• Medical, dental, and vision insurance
• Short- and long-term disability and life insurance
• Employee Assistance Program (EAP)
• Competitive paid time off and paid holidays

Your Journey With Us

This role is an opportunity to shape how TSS approaches certification quality as we continue to grow. You’ll have the ability to build stronger systems, develop talent, improve operational performance, and create scalable processes that directly impact our field teams and customers.

What You’ll Bring

• Bachelor’s degree in business, a technical/scientific discipline, or related field
• 3–6 years of management experienceli>
• Experience with TSS field services, testing/certification, and laboratory services
• Experience with certification software platforms and report-generation systems
• Experience with document control and quality management systems, such as ISO 9001 or equivalent
• Familiarity with controlled environment standards including NSF/ANSI 49, ISO 14644, ASHRAE 110, USP /, or CETA application guides.
• Track record of leading cross-functional initiatives and improving operational performance through systems and process improvement
• Strong written and verbal communication skills with the ability to translate complex technical information into clear, customer-ready documentation
• Experience with automation or technology-enabled process improvement preferred
• Ability to travel domestically and internationally approximately 10–25%

Meet TSS

The TSS Family of Companies is one of the largest independent laboratory and hospital service providers in the United States. We partner with leading life sciences and healthcare companies and renowned research institutions, providing environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation.

TSS Family of Companies is a passionate equal opportunity employer and celebrates diversity.