Director, Renewal Sales - Americas

Qlik; Dallas (TX); Remote; USD 168,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Renewal Sales for the Americas region. This pivotal role involves leading a dedicated team to drive Gross Renewal Rates and transition customers to innovative SaaS and AI solutions. With a focus on customer success, you will develop strategies to enhance retention and identify growth opportunities within accounts. Join a company that values collaboration, innovation, and a diverse work environment, and make a significant impact on customer satisfaction and business outcomes. If you are passionate about driving success and fostering customer relationships, this opportunity is perfect for you.

Benefits

Career Progression Pathways

Mentoring Programs

Flexible Work Environment

Diverse and International Culture

Corporate Responsibility Programs

Qualifications

• 7+ years of experience in sales or customer success, with leadership experience.
• Proven track record of driving Gross Renewal Rate and exceeding targets.

Responsibilities

• Lead the AMER renewal sales team, driving growth and minimizing churn.
• Develop strategies for customer retention and upselling opportunities.

Skills

Sales Leadership

Customer Success Management

Data Analytics

Negotiation Skills

Relationship Building

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Salesforce

CRM Systems

Job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Director, Renewals Sales – Americas Role

The Customer Success Organization (CSO) delivers Customer Success as an important focus for Qlik, and we are committed to delighting our customers at every interaction. Understanding our customers' needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Support, Customer Success Management, Education, Professional Services and Operations, collaborating as one team to ensure we understand customer needs, consumption, and outcomes, to create, deliver and manage a set of offerings that result in highly successful and loyal customers.

Here’s how you’ll be making an impact:

Role Overview:

We are seeking a highly motivated Director, Renewal Sales for the Americas Region. This role will report directly to the Vice President, Global Renewals, and will be part of the Customer Success Organization. The Director will lead the AMER renewal sales team with ownership of the Gross Renewal Rate (GRR), supporting the transition of customers to SaaS and AI solutions, driving growth within accounts, and mitigating risk to ensure successful renewals.

Key Responsibilities:

• Lead and Manage the AMER Renewal Sales Team: Provide strategic direction, mentorship, and performance management to a team of renewal sales professionals across the region.
• Drive GRR Performance: Own the Gross Renewal Rate (GRR) for the AMER region, executing strategies to ensure renewals, minimize churn, and maximize customer satisfaction.
• Transition Customers to SaaS and AI Solutions: Lead efforts to move customers from on-premise solutions to Qlik’s cloud-based SaaS offerings and AI-driven innovations, positioning these transitions as opportunities for growth and enhanced customer outcomes.
• Customer Retention and Growth: Develop strategies to not only secure renewals but also identify opportunities to drive additional value and growth within accounts through upselling and cross-selling.
• Risk Mitigation: Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to develop tailored solutions that address their needs and ensure renewal.
• Collaborate with the Customer Success Organization: Work closely with cross-functional teams, including Customer Success, Services, and Sales, to optimize customer retention, adoption, and satisfaction.
• Data-Driven Strategy: Utilize analytics to monitor renewal trends, forecast outcomes, and inform decisions, ensuring that strategies are informed by data and tailored to the specific dynamics of the AMER market.
• Operational Excellence: Ensure that renewal processes are streamlined and scalable, working with internal stakeholders to drive operational efficiency, compliance, and adherence to pricing strategies.
• Strategic Leadership: Own the development of the AMER renewal sales strategy, aligning with global objectives and ensuring that the team’s efforts support both customer retention and growth initiatives.

We’re looking for a teammate with:

Key Qualifications:

• 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota.
• Proven track record of driving GRR and exceeding renewal targets, particularly in a subscription-based model within the AMER region.
• Experience leading customer transitions to cloud/SaaS environments and familiarity with AI-driven solutions.
• Ability to identify and drive growth opportunities within accounts while effectively managing and mitigating renewal risk.
• Strong team leadership skills, with a focus on coaching and developing a high-performing team.
• Excellent communication, negotiation, and relationship-building skills.
• Data-driven mindset with a strong understanding of how to use analytics to inform decisions and forecast outcomes.
• Familiarity with Salesforce or other CRM systems and cloud-based software.

Preferred Qualifications:

• Background in business intelligence or data analytics software.
• Experience working in a global, matrixed organization.

The location for this role is:

USA – Remote/Hybrid

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

The anticipated base salary range for this role is $168,000 – $200,000 per year. This position is eligible for a commission within a range of $42,000 - $50,000 subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.