Director RCM Vendor Management - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

An established industry player is seeking a Director of Revenue Cycle Management Vendor Strategy to drive performance and innovation in vendor partnerships. This high-visibility role involves collaborating with key stakeholders to ensure effective vendor strategies that align with local needs while maintaining global scalability. The ideal candidate will possess a strong background in revenue cycle operations and strategic procurement, with a proven track record of enhancing vendor performance and delivering value. The position offers the flexibility to work remotely within the U.S. and requires 50% travel, making it a fantastic opportunity for those looking to make a significant impact in the healthcare sector.

Benefits

Flexible Work Hours

Comprehensive Benefits

Career Development Opportunities

Remote Work Options

Qualifications

• Deep knowledge of RCM functions and their dependencies.
• Experience in managing vendor relationships in healthcare.

Responsibilities

• Lead RCM vendor strategy and performance for over $4B in spend.
• Collaborate with market leaders to manage budgets and track performance.

Skills

Vendor Management

Revenue Cycle Management (RCM)

Strategic Procurement

Collaboration Skills

Problem Solving

Customer Service Orientation

Education

Bachelor's Degree in Business Administration or related field

Master's Degree (preferred)

Tools

Data Analysis Tools

Performance Management Systems

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Director, Revenue Cycle Management (RCM) Vendor Strategy is accountable for partnering with Enterprise Procurement to select and manage preferred RCM partners. Their primary function will be to lead Optum Health’s RCM vendor strategy and performance function that supports over >$4B in annual enterprise spend. This role will lead the partnership, innovation, and day-to-day oversight of performance of our largest strategic revenue cycle management and technology partners serving our various Optum Health markets.

This is a high visibility role where influencing internal and external key stakeholders within and outside of RCM will be critical to success. The successful candidate will need to partner with their assigned market and work closely with market leadership to manage budgets and track performance against financial and operational goals. This leader will collaborate with both market leaders and finance leaders in various regions to ensure that vendor strategies are tailored to local needs and customer demands, ensuring the strategy is both globally scalable and regionally adaptable. This candidate will work closely with Optum compliance to ensure all vendor agreements align with company policies and meet regulatory requirements to help mitigate any offshore risk. This leader must be passionate about customer service and a service first culture, driving value and performance improvements related to Optum Health’s vendor performance. This candidate must possess deep knowledge of all RCM functions and their dependencies on other functions. The ideal candidate is a recognized industry leader in ambulatory healthcare setting procurement, revenue cycle operations and possesses a track record of value creation, complex problem solving, innovation, and service excellence with strategic supplier categories.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. 50% travel.

Primary Responsibilities:

• Displays solid collaboration skills and a service excellence / servant leadership mentality.
• Demonstrates history of delivering value with strategic partners within RCM.
• Forms high performance relationships with Care Delivery Organizations (CDOs), enterprise teams, subject experts and external vendor partners.
• Partners with procurement to assess local, national and international suppliers, solutions, and capabilities to forecast future needs and serves as the core business expert outlining business requirements and needs.
• Measures and evaluates RCM KPIs intimately, and if metrics are not meeting enterprise expectations, work with third party vendor to understand how to improve performance and remove any barriers if they exist.
• Acts as the key liaison to our offshore vendor suppliers to create standard operating procedures to hold them accountable to top tier performance.
• Communicates efficiently with our markets and identifies when there are obstacles or barriers to success and works directly with our suppliers to solution appropriately.
• Displays solid speaking skills with ability to know the measures & share with market presidents, national leaders, operations and finance.
• Demonstrates exceptional experience in vendor relationships interacting with senior vendor leaders and works collaboratively with partners.
• Delivers industry leading contracts, cost, performance support for Optum Health CDOs and businesses.
• Provides leadership support in escalating risks or issues.
• Leads or participates in leads governance forums, cross-functional teams and/or projects.
• Supports stakeholders in escalated and/or high impact performance issues with vendors.
• Handles multiple projects simultaneously and ensures overall and timely completion of tasks.
• Present performance data (e.g. KPI’s, issue trending, etc.) at various Governance level meetings for high-medium risk vendors.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and