Director, Quality Services at Lake Mary Hospital

Orlando Health; Lake Mary (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Orlando Health Lake Mary is seeking a Director of Quality Services to lead quality initiatives and ensure high standards of patient care. The role involves collaboration with various teams to enhance quality and safety, while also managing human resources functions. This position offers unique opportunities for career advancement in a newly established hospital.

Benefits

Benefits Package that begins on day one

Flexible Schedules

Tuition Reimbursement up to $5,000 a year

Qualifications

• Minimum of five years’ experience in leading patient care and quality initiatives.
• Active nursing license preferred.

Responsibilities

• Responsible for communicating corporate initiatives to team members.
• Works with leadership to implement strategies focused on quality and safety.
• Collaborates with performance improvement teams.

Skills

Leadership

Communication

Quality Improvement

Education

Master’s degree in a clinical discipline

MSN

Job description

Position Summary

Department: LMH Quality

Status: Full- Time

Schedule: First

Title: Director, Quality Services

Orlando Health Lake Mary Hospital

The NEW Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department.

For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient.

• Labor and delivery services, and a future neonatal intensive care unit
• 6 state-of-the-art operating rooms
• 3 catheterization labs with a dedicated interventional radiology and vascular lab
• Comprehensive cardiovascular care
• 16 ICU Beds
• Observation unit
• Outpatient Scripts Pharmacy

Top Reasons to Choose Orlando Health – Lake Mary Hospital:

• BEST Place to Work, 5 years in a row!
• As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development.
• Benefits Package that begins on day one (Full-Time & Part-Time only).
• Flexible Schedules
• Tuition Reimbursement up to $5,000 a year.

Position Summary:

Provides leadership and support to activities, processes, and policies resulting in high quality patient care driven by system-wide clinical practices and standards. Works closely with the hospital’s nursing, medical staff, executives, and quality team to support the Orlando Health strategic vision for quality improvement, regulatory compliance, and all aspects of patient care that ties into the Orlando Health overall strategic plan and supports Orlando Health’s commitment to patient safety and best practice environment.

We're looking for someone with high energy who enjoys working with people, is a go-getter, and takes initiative to get things done.

Responsibilities

Essential Functions
• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the facility.

• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies focused on quality, safety, and service.

• Collaborates with the performance improvement team.

• Works with various quality councils to identify performance improvement opportunities.

• Responsible for the hospital’s progress on quality score card and Board metrics.

• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other nursing, and allied health/support services leaders.

• Participates in the integration of healthcare technology and information management systems that support service needs.

• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.

• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of the various regulatory agencies.

• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development of all team members.

• Organizes and leads workgroups to achieve success with hospital quality metrics.

• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.

• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Participates on committees related to quality and patient safety as appropriate.

• Provides education and training related to quality and patient safety for the staff.

• Produces reports to meet the needs of the physicians, practice managers and leadership that will facilitate the identification of areas of improvement opportunity within OH and/or document progress of improvement activities.

• Makes regular visits to the various departments within OH to promote the culture of quality and safety, to serve as a resource for the staff as related to quality and safety, and to observe the daily operations within the practices to

identify potential areas for process improvement or enhancements to patient safety.

Qualifications

Education/Training
Master’s degree required in a clinical discipline, industrial engineering, or related field. MSN preferred.

Licensure/Certification
*** Active nursing license preferred. ***

Experience
• Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution.

Education/Training
Master’s degree required in a clinical discipline, industrial engineering, or related field. MSN preferred.

Licensure/Certification
*** Active nursing license preferred. ***

Experience
• Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution.

Essential Functions
• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the facility.

• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies focused on quality, safety, and service.

• Collaborates with the performance improvement team.

• Works with various quality councils to identify performance improvement opportunities.

• Responsible for the hospital’s progress on quality score card and Board metrics.

• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other nursing, and allied health/support services leaders.

• Participates in the integration of healthcare technology and information management systems that support service needs.

• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.

• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of the various regulatory agencies.

• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development of all team members.

• Organizes and leads workgroups to achieve success with hospital quality metrics.

• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.

• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Participates on committees related to quality and patient safety as appropriate.

• Provides education and training related to quality and patient safety for the staff.

• Produces reports to meet the needs of the physicians, practice managers and leadership that will facilitate the identification of areas of improvement opportunity within OH and/or document progress of improvement activities.

• Makes regular visits to the various departments within OH to promote the culture of quality and safety, to serve as a resource for the staff as related to quality and safety, and to observe the daily operations within the practices to

identify potential areas for process improvement or enhancements to patient safety.