Director, Quality Operations

Deckers Brands; Goleta (CA); Hybrid; USD 155,000 - 209,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Deckers Brands is seeking a Director, Quality Operations to lead quality across brands, markets and products. You will head teams focused on issue management, continuous improvement and analytics, partnering with Creation, Manufacturing, Distribution, and Marketplace groups to deliver consumer-first quality.

Promote a culture of quality and consumer advocacy while balancing efficiency and product excellence.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, or related field required; Master's in Business or Organization Management preferred.
• 10+ years in the footwear/apparel industry for a global company, preferably in athletic/technical performance and lifestyle.
• 8+ years in a quality-related leadership role within the footwear industry.
• Proficient in quality audit processes, global compliance, material properties, product construction, and risk management.
• Skilled in operational decision-making, continuous improvement, and driving for results.
• Experienced in public speaking and presenting to diverse audiences.

Responsibilities

• Lead corporate quality teams focused on Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics.
• Influence Product Creation, Manufacturing, Distribution, and Marketplace teams to improve quality.
• Lead and develop a team of quality professionals, setting objectives and driving results.
• Oversee budgets, schedules, and strategic goals, aligning operations with the functional strategy.
• Drive global quality data management and analysis, including inbound reporting and issue tracking.

Skills

Quality audit processes

Global compliance

Material properties

Product construction

Risk management

Public speaking

Operational decision-making

Continuous improvement

Driving for results

Education

Bachelor's Degree in Engineering, Supply Chain, or related field

Master's in Business or Organization Management preferred

Job description

Job Title

Director, Quality Operations

Reports To

Sr. Director, Quality Operations

Location

US (Remote)

Interested Applicants Must Reside In

Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

As the Director, Quality Operations, you'll serve as a key leader for marketplace quality across Deckers brands, markets, and product categories. You'll lead corporate quality teams focused on Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics. Your influence will span Product Creation, Manufacturing, Distribution, and Marketplace teams, all in service of delighting our consumers with quality products. You'll foster a culture of quality, amplifying the voice of the consumer and balancing product excellence with manufacturing efficiencies. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Lead and develop a team of quality professionals, setting objectives, driving results, and cultivating global stakeholder relationships. Oversee budgets, schedules, and strategic goals, aligning operations with functional strategy. Drive global quality data management and analysis, including inbound reporting, issue tracking, and marketplace feedback to inform product improvements. Leverage quality data, reporting, and business intelligence tools to identify trends, drive root-cause analysis, and influence product and process improvements globally. Manage and resolve quality issues across global operations, ensuring process governance and optimization for speed and accuracy. Define and integrate systems and tools across the global quality organization, standardizing inspection environments and evolving performance dashboards. Champion education and training initiatives, sharing knowledge and best practices across teams and functions.

Who You Are

Bachelor's Degree in Engineering, Supply Chain, or related field required; Master's in Business or Organization Management preferred. 10+ years in the footwear/apparel industry for a global company, preferably in athletic/technical performance and lifestyle. 8+ years in a quality-related leadership role within the footwear industry. Proficient in quality audit processes, global compliance, material properties, product construction, and risk management. Skilled in operational decision-making, continuous improvement, and driving for results. Experienced in public speaking and presenting to diverse audiences. Able to demonstrate Deckers Brands' values: Come As You Are, Better Together, Commit To Create, Own It, Do Good and Do Great.

What We'll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$154,700.00 - $208,800.00 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Goleta, California (Remote) Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training.

Equal Employment Opportunity

Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

More than a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.