Director, Quality Assurance

Swooped; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

A leading healthcare technology company is seeking a Director of Quality Assurance to spearhead its quality function for software and data solutions. The role involves shaping QA strategies to support growth, ensuring the delivery of high-quality products through effective management of QA teams and processes.

Benefits

Health, Dental, Vision & Voluntary Benefits

Competitive Salary & Bonus Plans

Unlimited PTO & 10 Paid Holidays

Flexible Work Hours

Equity Shares

Qualifications

• Experienced in testing cloud-based SaaS products.
• Leadership skills to manage a global QA team.
• Proficient in software regulation like HIPAA.

Responsibilities

• Architect and implement QA strategies.
• Lead global QA team to uphold a culture of excellence.
• Define and maintain KPIs to ensure QA effectiveness.

Skills

Quality Assurance best practices

Problem-solving

Communication

Education

Bachelor's degree or equivalent experience

Tools

QA automation tools

Job description

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The company offers cutting-edge market intelligence and sales enablement tools for post-acute and value-based care providers, integrating advanced analytics with CRM and EHR workflows. With elite access to vast healthcare data, they help clients identify key relationships and make informed decisions. Recognized by CMS for innovation, they support 90% of the U.S. senior population. Driven by a mission to transform healthcare, they foster a collaborative, growth-focused culture centered on integrity, continuous improvement, and shared success. The company is rapidly expanding and looking for passionate new team members.

About The Role

Our client is looking for a Director, Quality Assurance to join their Technology Department to lead and oversee the quality assurance function for their software and data solutions. As the Director of QA, you'll play the key role in ensuring the products meet quality objectives and in defining the forward-looking strategy for the QA department to support greater growth without compromising quality. The Director's guidance and leadership will impact critical key performance indicators around growth, retention, and customer satisfaction. This leader will have the autonomy to shape the QA organization to enable growth plans.

Location:

Remote - US with Atlanta GA, Jacksonville FL, Nashville TN, and Philadelphia PA preferred

Reports to: Chief Technology Officer

As the Director, Quality Assurance, you will:

• Architect, implement, and document comprehensive QA strategies and processes to ensure the quality of the company’s products, enabling rapid development while maintaining quality.
• Lead and inspire a global team of QA professionals to uphold a culture of excellence and innovation. Drive innovation in testing solutions to maintain high performance at scale.
• Collaborate with engineering leaders to ensure that quality is built into any development effort from the planning phase, not just after coding starts. Work closely with Engineering and DevOps to drive an ‘automation first’ strategy to test case execution, ensuring that security is integrated into the CI/CD pipeline and that all non-functional requirements are validated as part of every delivery.
• Define and maintain KPIs & SLAs to quantify and benchmark QA effectiveness, fostering continuous improvement through data-driven insights.
• Identify bottlenecks, pain points, and other areas of opportunity and focus efforts to address the challenges in a data-driven manner. Monitor and adjust processes as needed for continuous improvement.
• Focus on continuous improvement by setting up processes to track issues, learn from them, and incorporate those learnings to prevent recurring issues.
• Drive the use of automation to accelerate and improve regression testing.
• Be forward thinking about the use of AI to support the goal of higher quality and responsible resource allocation.

This job might be a fit for you if you have:

• Demonstrated experience testing cloud-based SaaS products with web and mobile interfaces in an Agile, Kanban, or Scrum development environment.
• Proven experience leading a global team of automated and manual QA professionals.
• Deep knowledge of QA best practices and methodologies with experience building automated testing processes and best practices in a CI/CD environment.
• Demonstrated proficiency in standard industry tools for QA and QA automation.
• Well-developed written and verbal communication skills coupled with the ability to collaborate with technical and non-technical leaders and team members.
• A problem-solving mindset with the drive and curiosity to dig into the details when the solution isn’t immediately clear.
• Experience with software regulation such as HIPAA, PHI, etc. is preferred.

The Employee Experience:

At the company, you can expect to join a welcoming team that truly embodies their core values. Their collaborative culture is anchored by trust, transparency, and inclusion — and they also have a lot of fun. No matter where you work, you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.

They offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As they continue to see exponential growth, their goal is to continue to put team members first and strive to offer their team members the best culture and benefits possible.

Some of the benefits they provide are:

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Unlimited PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance and Management

• Industries

  Computer and Network Security and Technology, Information and Media

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