Director, Quality Assurance

CyberCoders; New York (NY); Remote; USD 120,000 - 150,000; Full time

Job summary

A SaaS company is seeking a Director of QA to enhance quality assurance strategies and lead a team. This fully remote role demands extensive QA experience and strong leadership capabilities. Applicants should have a proven history in QA governance and strategy development. Benefits include unlimited PTO, low-cost healthcare, and a flexible environment.

Benefits

Unlimited PTO

Low cost healthcare/dental/vision

401k with match

Flexible hours

Paid parental leave

Qualifications

• 8+ years total in software QA/quality, preferably for SaaS products.
• 3+ years in leadership/people management.
• Proven track record leading QA strategy and governance.

Responsibilities

• Develop and refine QA strategy and performance metrics.
• Lead and mentor QA team members.
• Identify and implement process improvements.

Skills

Leadership

Test Automation

Quality Assurance

Process Improvement

Risk Management

Tools

Selenium

Cypress

Playwright

Postman

Jenkins

Job description

Director of QA

Location: 100% remote (you must live in the US)

Overview

We're a collective of SaaS teams building tools for the human services sector. While no single system fits every organization, we believe collaboration and experimentation across teams lead to better outcomes for the communities we serve. Our products are deeply committed to their users, and by working together under one roof, we accelerate learning, innovation, and impact.

Why Join Us

• Mission-driven organization with a team that genuinely cares about making a difference.
• Collaborative, open culture where people support one another and take pride in their work.
• Strong work/life balance and a flexible, fully remote work environment.

Responsibilities

• Develop and refine QA strategy, standards, and performance metrics aligned with customer success.
• Lead and mentor QA team members; foster collaboration and continuous learning.
• Identify and implement process improvements across teams and tools.
• Define and report on key quality metrics; analyze data and recommend actions.
• Ensure compliance with internal policies and industry standards; manage risk and audits.
• Own automation roadmap and tooling across multiple workloads; integrate with CI/CD and reporting systems.

Skills/Experience Required

• 8+ years total in software QA/quality (preferably for SaaS products), including 3+ years in leadership/people management.
• Hard requirements (must-have): Proven track record leading organization-wide QA strategy and governance, building teams, and delivering measurable quality outcomes across services; demonstrated success scaling test automation across multiple workloads and embedding it into CI/CD; experience establishing QA standards, processes, and performance metrics across services; proven ability to lead cross-functional improvement initiatives.
• Additional nice-to-have skills/tools: History of mentoring teams and managing performance in alignment with company goals; strength in defining/monitoring quality metrics and translating insights into action; demonstrated ownership of audit-ready processes and quality reviews.

Tools

• UI test automation (web): Selenium, Cypress, Playwright.
• API automation: Postman/Newman, REST Assured; familiarity with ReadyAPI or Karate helpful.
• Mobile automation (as applicable): Appium.
• Test management & reporting: TestRail or Zephyr; reporting with Allure or similar.
• CI/CD & environments: Jenkins, GitHub Actions, GitLab CI; experience orchestrating test execution in pipelines.
• Coverage across workloads: Designing automation for web UI, API/services, mobile, and data/ETL pipelines; experience with data seeding/mocking and environment management.

Benefits

• Unlimited PTO (you are REQUIRED to take at least 3 weeks!)
• Low cost healthcare/dental/vision
• 401k with match
• Flexible hours
• Work fully remote (US residents only)
• Paid parental leave
• Remote work stipend