Director, Quality

Sysco Northeast Rdc; Rahway (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Une entreprise leader dans le secteur de la distribution de produits de soins personnels recherche un Team Leader en Business Process Quality. Le candidat sera chargé de superviser les employés et d'améliorer les processus commerciaux. Ce rôle inclut la définition, la documentation et l'implémentation de nouvelles méthodologies visant à optimiser la qualité et la satisfaction client.

Qualifications

• Expérience en supervision de personnes à un niveau professionnel.
• Compréhension des méthodologies d'amélioration de processus.
• Capacité à développer de la documentation et des matériels de formation.

Responsibilities

• Appliquer des méthodologies pour identifier et améliorer les processus.
• Développer de la documentation pour l'analyse et l'amélioration.
• Planifier et mettre en œuvre des processus d'assurance qualité.

Skills

Process definition

Quality assurance

Lean methodologies

Change management

Education

Bachelor's degree in Business or related field

Job description

Who We Are

Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer that combines its industry leading hotel amenity manufacturing capabilities with a passion for pure and innovative bath products. We have an unwavering commitment to excellence, environmental stewardship and clean, skin-friendly formulations. For more information, visit www.gilchristsoames.com.

About Guest Worldwide

Guest Worldwide, a Sysco company, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing hospitality products for more than 40 years to over 25,000 well-known hotel chains and independent properties in over 100 countries. Recently achieving 1 billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Manufacturing, distribution, and purchasing resources are strategically located in the United States, Canada, Europe, Asia, and the Middle East, ensuring superior product selection and availability, as well as quick and efficient response to meet virtually every need.

Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 50-billion-dollar industry leading global food and beverage distribution company, employing hundreds of thousands of employees worldwide and home to the 13th largest sales organization in the world

JOB SUMMARY

Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing).

RESPONSIBILITIES

• Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
• Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
• Planning implementing quality assurance and compliance processes
• Support the development of training and/or change management materials and activities to support new processes and procedures Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing environment.

Level: A Team Leader (M2) supervises professional-level employees (typically entry or experienced level) and may also supervise some para-professional employees. Responsibilities typically include: Setting goals and objectives for team members for the achievement of operational results. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.