Director, Property Operations

Asset Living; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

A property management firm is seeking a Director of Property Operations to oversee residential properties and manage regional teams in Seattle, WA. The ideal candidate will have experience in multifamily and student housing operations, focusing on client satisfaction and team development. Competitive salary and growth opportunities are available.

Qualifications

• Experience as a Regional Manager in multifamily or student housing operations required.
• Demonstrated success managing teams and supporting operational performance.
• Familiarity with budgeting, forecasting, and reporting processes.

Responsibilities

• Oversee a portfolio of residential properties.
• Manage Regional Managers and support professional development.
• Build relationships with ownership groups.

Skills

Team management

Client engagement

Budgeting

Problem-solving

Communication

Education

Bachelor’s degree preferred

Job description

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Director, Property Ops

The Director, Property Ops oversees a portfolio of residential properties by leading and supporting Regional Managers and their teams. This senior leadership role is responsible for driving operational success, ensuring client satisfaction, and building strong internal teams. The Director, Property Ops serves as a key liaison between executive leadership, clients, and on-site operations, helping shape and execute company strategies across their region.

Leadership & People Development

• Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development.
• Foster a culture of accountability, collaboration, and performance across the region.
• Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning.
• Encourage training completion and continuous learning throughout all levels of the team.

Client & Stakeholder Engagement

• Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions.
• Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions.
• Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings.

Operational Oversight

• Oversee day-to-day operations and financial performance of the regional portfolio.
• Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues.
• Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards.
• Leverage technology and best practices to improve service delivery and operating efficiency.

Communication & Problem-Solving

• Adjust communication style based on the audience—whether internal teams, clients, or leadership.
• Provide clear, proactive updates on business performance, challenges, and progress.
• Lead regional problem-solving initiatives and foster a collaborative approach to decision-making.
• Represent the organization in a professional and confident manner in all interactions, including public speaking and client engagements.

Customer & Brand Experience

• Promote excellent customer service standards for both residents and clients.
• Support innovation in services, vendors, and systems to improve property performance and enhance the client and resident experience.
• Serve as a brand ambassador by engaging with local industry associations and building strong community relationships.

Travel

• This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Education & Experience

• Bachelor’s degree preferred; relevant experience in property management operations will be considered in place of formal education.
• Experience working as a Regional Manager in multifamily and/or student housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
• Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
• Familiarity with budgeting, forecasting, and reporting processes.
• Industry certifications such as CAM, CAPS, or CPM are a plus.

This job description is not all-inclusive. It is a guide to expected duties and may be modified at any time. At the request of the supervisor, an employee may be asked to perform additional duties or responsibilities without notice.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be considered in the hiring process or thereafter. Any information provided will be recorded and kept confidential.

As set forth in Asset Living’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected status under applicable law. If you belong to protected veteran categories, please indicate by selecting the appropriate option. We are a federal contractor subject to VEVRAA; this information helps measure outreach and recruitment efforts. Categories include:

• A "disabled veteran" is a veteran with a service-connected disability or who would be entitled to compensation.
• A "recently separated veteran" means a veteran within three years of discharge or release from active duty.
• An "active duty wartime or campaign badge veteran" includes those who served during a war or campaign badge period.
• An "Armed forces service medal veteran" includes those who participated in a military operation with an Armed Forces service medal.

Voluntary Self-Identification of Disability

Form CC-305 — Page 1 of 1. OMB Control Number 1250-0005. Expires 04/30/2026.

Why are you being asked to complete this form? We are a federal contractor or subcontractor required to provide equal employment opportunity to qualified people with disabilities. Completion is voluntary and confidential. To learn more, visit the U.S. Department of Labor OFCCP website.

How do you know if you have a disability? A disability is a condition that substantially limits one or more major life activities. Disabilities include, but are not limited to, listed conditions such as autoimmune disorders, cancer, diabetes, mental health conditions, physical disabilities, and more. This list is not exhaustive.

Disability status collection is voluntary and confidential. Public burden statement: This collection requests a response under OMB control number. This form should take about 5 minutes to complete.