Director, Property Management

S2 Residential; Tennessee; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Medical, Vision, and Dental insurance

Company-paid life insurance

401(k) with immediate vesting

Paid Vacation & Holidays

Professional or Industry Certification

Employee Referral Program

Apartment Rental Discounts

Job summary

S2 Residential in Tennessee seeks a Director of Property Management to lead onsite teams across Knoxville, TN, Nashville, TN, and corporate offices. The role emphasizes driving leasing performance, resident retention, and strong budget oversight with cross-functional coordination.

You will oversee property operations, maintenance oversight, compliance, and staff development to uphold brand standards and deliver service excellence to residents and stakeholders.

Responsibilities

• Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
• Analyze sales, prospect, and market data to identify trends and improvement opportunities.
• Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
• Ensure model units, amenities, curb appeal, and online presence meet brand standards.
• Handle escalated resident concerns and ensure timely, professional resolution.
• Support resident events, engagement programs, and service excellence initiatives.
• Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
• Review P&Ls, general ledger activity, and monthly financials with onsite teams.
• Monitor spending, approve expenses within authority, and communicate variances.
• Support capital planning, bid collection, and approvals.
• Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
• Ensure compliance with company procedures, fair housing, and operational standards.
• Participate in audits, inspections, lender/investor tours, and due diligence activities.
• Recruit, train, coach, motivate, and manage onsite teams.
• Address performance issues, conduct corrective action, and support team development.
• Foster company culture and core values across the portfolio.
• Monitor service request performance, unit turns, and preventive maintenance.
• Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
• Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
• Address safety issues and property risks promptly.

Job description

Director, Property Management# Work With Us## Director, Property ManagementApply: Corporate: Knoxville, TN: Floating TN: Nashville, TN: Full time: Posted Yesterday: JR101688Property Name:Corporate**Key Responsibilities****Operations & Sales Performance*** Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.* Analyze sales, prospect, and market data to identify trends and improvement opportunities.* Partner with onsite teams to execute marketing, advertising, and resident retention strategies.* Ensure model units, amenities, curb appeal, and online presence meet brand standards.**Resident Experience*** Handle escalated resident concerns and ensure timely, professional resolution.* Support resident events, engagement programs, and service excellence initiatives.* Promote a customer-first culture focused on retention and satisfaction.**Financial Oversight*** Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.* Review P&Ls, general ledger activity, and monthly financials with onsite teams.* Monitor spending, approve expenses within authority, and communicate variances.* Support capital planning, bid collection, and approvals.**Administration & Compliance*** Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.* Ensure compliance with company procedures, fair housing, and operational standards.* Participate in audits, inspections, lender/investor tours, and due diligence activities.**Team Leadership*** Recruit, train, coach, motivate, and manage onsite teams.* Address performance issues, conduct corrective action, and support team development.* Foster company culture and core values across the portfolio.**Maintenance & Physical Assets*** Monitor service request performance, unit turns, and preventive maintenance.* Inspect properties regularly to ensure safety, cleanliness, and asset integrity.* Identify repair needs, manage bids, and coordinate with Operations and Asset Management.* Address safety issues and property risks promptly.**Physical Demands:*** Ability to climb up to four flights of stairs to access apartments.* Ability to walk several acres to tour community.* Some lifting; up to 25lbs.* Ability to sit or stand for long periods at a time**Benefits we want to share with you:*** Competitive pay with bonuses* Medical, Vision, and Dental insurance* Company-paid life insurance* 401(k) with immediate vesting* Paid Vacation & Holidays* Professional or Industry Certification Reimbursement* Employee Referral Program* Apartment Rental Discounts**Your First Week**:* S2 Residential onboarding training program* Compliance training courses* Mentorship by peer who has graduated our mentor program