Director Project Management

GreenSky®; Sandy Springs (GA); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k retirement benefits

Paid time off

Paid holidays

Paid personal/sick time

Job summary

GreenSky seeks a Director – Project Management in Sandy Springs, GA, to own end-to-end delivery of complex initiatives across Product, Technology, Operations, and Finance. You will drive accountability, manage RAID, and lead process improvements in a regulated financial services environment.

The role combines governance with hands-on execution, requiring a proactive owner mindset, strong stakeholder influence, and experience with agile, waterfall, and hybrid delivery models.

Qualifications

• 5+ years of project or process management experience in enterprise, financial services, fintech, or highly regulated environments.
• Strong understanding of project governance, risk management, process transformation and financial controls.
• Demonstrated ability to lead cross-functional teams and influence process transformation initiatives with senior stakeholders.
• Proven experience leveraging AI tools (MS Office 365 preferable) to create project artifacts, etc..
• Experience managing ambiguity and driving execution in complex environments.
• Strong proficiency with project plans, RAID logs, dashboards, and executive reporting.
• Comfortable operating in waterfall, agile, and hybrid delivery models.
• Data-driven approach to problem solving, status reporting, and decision support.
• Experience managing vendor relationships and budgets to achieve project goals.
• Hands-on experience leading process engineering or process improvement initiatives, including process mapping, root-cause analysis, and future-state design (e.g., BPMN, SIPOC, value stream mapping).
• Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies; Lean Six Sigma Green Belt or Black Belt certification preferred.
• Proven track record of delivering quantifiable process improvements, such as reduced cycle time, lower cost per transaction, fewer defects, or improved customer experience.
• Experience designing and documenting process controls, SOPs, and operating procedures that meet regulatory, audit, and compliance expectations.
• Experience with process automation, workflow, or business process management tools (e.g., RPA, low-code, process mining), and the ability to partner with Technology on requirements and solution design.
• Strong analytical skills, including proficiency in analyzing large data sets to identify trends, baseline performance, and quantify improvement opportunities.
• Experience leading organizational change management for process transformation, including training and adoption.
• Bachelor's degree in Engineering, Business, Operations Management, or a related field; advanced degree or PMP/CPM certification preferred.

Responsibilities

• Lead end-to-end delivery of complex cross-functional strategic initiatives.
• Develop and maintain detailed project plans, milestones, and delivery timelines.
• Hold cross-functional teams and leadership accountable to commitments and timelines.
• Lead, influence and partner with teams across Product, Technology, Operations, Finance, and external partners.
• Resolve conflicts and remove blockers to meet delivery goals.
• Identify risks early and maintain a clear path to delivery.
• Track and manage RAID, risks, issues, assumptions, and dependencies.
• Ensure compliance with enterprise PM standards and governance requirements.
• Manage project financials, forecasting, and external party budgets.
• Maintain audit-ready documentation and delivery artifacts.
• Lead process engineering efforts from discovery to future-state design (BPMN, SIPOC).
• Identify inefficiencies and automation opportunities to improve cycle time, cost, and quality.
• Define and monitor process metrics, KPIs, and SLAs; base improvements on data.
• Apply Lean, Six Sigma, and continuous improvement methodologies.

Skills

Project management

Risk management

Stakeholder influence

Cross-functional leadership

Process improvement

Data analysis

Vendor management

AI tools usage

MS Office 365

Education

Bachelor's degree in Engineering/Business/Operations Management

PMP/CPM certification

Tools

MS Office 365

Process mining

Low-code platforms

BPMN/SIPOC

Job description

Location:

Sandy Springs, GA (Hybrid: 3 Days per week in office/2 days remote)

This role requires unrestricted work authorization now, and in the future, as visa sponsorship and sponsorship transfers are not available.

About this Opportunity:

The Director – Project Management is accountable for end‑to‑end delivery of complex, cross‑functional strategic Initiatives that drive critical business outcomes. This role owns execution from initiation through completion and is responsible for ensuring process enhancements are facilitated and delivered on time, within scope, and with full transparency.

This position requires a strong ownership mindset, disciplined execution, and the ability to operate effectively in fast paced, and regulated enterprise environments.

Duties & Responsibilities:

• Ensure alignment amongst team to deliver projects per desired goals, outcomes and KPIs.
• Develop and maintain detailed project plans, milestones, and delivery timelines.
• Hold cross‑functional teams and leadership accountable to commitments and timelines.
• Lead, influence and partner with teams across Product, Technology, Operations, Finance, and external partners without direct authority.
• Resolve conflicts and remove blockers in service of delivery outcomes.
• Set expectations for urgency, accountability, and execution discipline.
• Identifies and mitigates risk early, maintain a clear path to delivery, and elevate when necessary.
• Track and manage risks, issues, assumptions, and Risk Assumptions Issues Dependencies (RAID).
• Consistently drives clarity on projects, surfaces impacts, and forces decisions.
• Ensure compliance with enterprise project management standards and governance requirements.
• Manage project financials, including forecasting, budget tracking (including external party budget).
• Maintain audit‑ready documentation and delivery artifacts.
• Lead end‑to‑end process engineering efforts, including current‑state discovery, process mapping, root‑cause analysis, and future‑state design for lending, servicing, and operational workflows.
• Identify inefficiencies, bottlenecks, and control gaps, and drive process redesign, simplification, and automation opportunities with measurable impact on cycle time, cost, quality, and customer experience.
• Define, baseline, and monitor process performance metrics, KPIs, and SLAs, and use data to prioritize and validate improvements.
• Apply Lean, Six Sigma, and continuous improvement methodologies to eliminate waste and reduce variation across end‑to‑end processes.
• Establish and maintain process standards, standard operating procedures (SOPs), and process documentation, including process maps, control points, and ownership.
• Lead process change management, including stakeholder engagement, training, communication, and adoption, to ensure improvements are sustained.
• Partner with Compliance, Risk, Audit, and Technology to embed regulatory requirements and controls into process design and to evaluate automation, workflow, and AI‑enabled solutions.

Required Skills/Qualifications:

• 5+ years of project or process management experience in enterprise, financial services, fintech, or highly regulated environments.
• Strong understanding of project governance, risk management, process transformation and financial controls.
• Demonstrated ability to lead cross‑functional teams and influence process transformation initiatives with senior stakeholders.
• Proven experience leveraging AI tools (MS Office 365 preferable) to create project artifacts, etc..
• Experience managing ambiguity and driving execution in complex environments.
• Strong proficiency with project plans, Risk Assumptions Issues Dependencies (RAID) logs, dashboards, and executive reporting.
• Comfortable operating in waterfall, agile, and hybrid delivery models.
• Data‑driven approach to problem solving, status reporting, and decision support.
• Experience managing vendor relationships and budgets to achieve project goals.
• Hands‑on experience leading process engineering or process improvement initiatives, including process mapping, root‑cause analysis, and future‑state design (e.g., BPMN, SIPOC, value stream mapping).
• Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies; Lean Six Sigma Green Belt or Black Belt certification preferred.
• Proven track record of delivering quantifiable process improvements, such as reduced cycle time, lower cost per transaction, fewer defects, or improved customer experience.
• Experience designing and documenting process controls, SOPs, and operating procedures that meet regulatory, audit, and compliance expectations.
• Experience with process automation, workflow, or business process management tools (e.g., RPA, low‑code, process mining), and the ability to partner with Technology on requirements and solution design.
• Strong analytical skills, including proficiency in analyzing large data sets to identify trends, baseline performance, and quantify improvement opportunities.
• Experience leading organizational change management for process transformation, including training and adoption.
• Bachelor's degree in Engineering, Business, Operations Management, or a related field; advanced degree or PMP/CPM certification preferred.

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. Compensation will be determined by several factors, including relevant knowledge, skills, and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package, alongside a full suite of medical, dental, vision, disability insurance, life insurance, 401k retirement benefits, paid time off, paid holidays, and paid personal/sick time. For further details, please visit https://www.greensky.com/benefits.

If you have any questions about this job posting, please contact [e-mail].

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.