Director, Program Relationship Manager

Charles Schwab; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Paid time off

Sabbatical

Parental leave

Tuition reimbursement

Health insurance

Job summary

Schwab in Jersey City is seeking a Director, Program Relationship Manager to own relationships with third-party asset managers on our managed accounts platform. You will guide onboarding, strategy launches, governance, and ongoing reviews, coordinating across Trading, Margin, Operations and Legal to ensure program success.

Ideal candidates bring 10+ years in product/relationship management within financial services, with SMA or managed accounts experience, strong communication, and the ability

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in product management, relationship management, operations, client experience, or financial services.
• Experience supporting managed accounts or complex investment strategies, including Long/Short strategies and related margin, collateral, financing, Treasury, and operational dependencies.
• Working knowledge of short-book mechanics and prime services, including borrow availability, stock-loan economics, securities lending, collateral movements, recalls, buy-ins, and trade support.
• Demonstrated Client Relationship Management and Stakeholder Management skills, with the ability to build trusted partnerships across external asset managers and internal teams.
• Demonstrated Problem Solving and Decision Making skills used to evaluate complex issues, balance business and risk considerations, and drive matters through resolution.
• Ability to apply Cross-Functional Collaboration and Adaptability while coordinating strategy launches, service needs, escalations, and changing priorities.
• Proficiency with Microsoft PowerPoint and Microsoft Excel.

Responsibilities

• Serve as the primary relationship owner for third-party asset managers across Schwab's managed accounts platform, including traditional and alternative SMA strategies.
• Lead onboarding, strategy launches, governance, business reviews, and issue resolution with internal teams and external managers.
• Collaborate across Trading, Margin, Treasury, Operations, Legal, Compliance, Advisor Services, and other business partners to influence decisions and drive program success.

Skills

Relationship management

Stakeholder management

Problem solving

Cross-functional collaboration

Adaptability

Communication

Education

Bachelor’s degree

MBA or equivalent

Tools

PowerPoint

Excel

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Schwab’s Managed Accounts Solutions (MAS) team is responsible for the development, enhancement, and delivery of managed investing solutions, with a primary focus on Separately Managed Accounts (SMA). Serving individual investors, registered investment advisors, retirement plans, and institutional clients, the team partners with internal stakeholders and asset managers to deliver investment solutions that support Schwab's growth strategy and client experience. MAS is a centralized resource that helps ensure our managed account offerings remain competitive, scalable, and responsive to evolving client and market needs.

As a Director, Program Relationship Manager, you will serve as the primary relationship owner for third-party asset managers across Schwab's managed accounts platform, including traditional and alternative SMA strategies. You will build and strengthen partnerships with both prospective and existing money managers, acting as a trusted advisor and central point of coordination throughout the manager lifecycle. From onboarding and strategy launches to ongoing governance, business reviews, and issue resolution, you will help managers successfully navigate Schwab's platform while identifying opportunities to enhance the overall managed accounts offering. The role will support a diverse set of investment strategies, including Long/Short SMA solutions, requiring an understanding of the operational, financing, margin, collateral, and servicing considerations that contribute to successful program delivery. Working across Trading, Margin, Treasury, Operations, Legal, Compliance, Advisor Services, and other business partners, you will influence decisions, solve complex challenges, and drive outcomes that improve manager experience, support business growth, and strengthen the durability of Schwab's managed investing platform.

What you have

Required Qualifications

• Bachelor’s degree
• 10+ years of relevant experience in product management, relationship management, operations, client experience, or financial services
• Experience supporting managed account or complex investment strategies, including Long/Short strategies and related margin, collateral, financing, Treasury, and operational dependencies
• Working knowledge of short-book mechanics and prime services, including borrow availability, stock-loan economics, securities lending, collateral movements, recalls, buy-ins, and trade support
• Demonstrated Client Relationship Management and Stakeholder Management skills, with the ability to build trusted partnerships across external asset managers and internal teams
• Demonstrated Problem Solving and Decision Making skills used to evaluate complex issues, balance business and risk considerations, and drive matters through resolution
• Ability to apply Cross-Functional Collaboration and Adaptability while coordinating strategy launches, service needs, escalations, and changing priorities

Preferred Qualifications

• MBA or equivalent advanced experience
• Prime Brokerage experience
• Experience supporting third-party or proprietary Separately Managed Account programs
• Product Management experience across the managed investing lifecycle, including manager onboarding, offer enhancement, governance, and ongoing servicing
• Risk Management experience applied to complex investment products, operational dependencies, controls, and emerging issues
• Process Improvement experience that strengthens scalability, service models, controls, and partner experiences
• Strong Communication and Influencing Others skills, including the ability to develop clear materials, present to senior audiences, challenge assumptions constructively, and build alignment across a matrixed organization
• Proficiency with Microsoft PowerPoint and Microsoft Excel

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance