Director, Program Manager - Remote in US

NTT America, Inc.; Dallas (TX); Remote; USD 117,000 - 208,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Director, Program Manager - Remote in the United States to join our team in Dallas, Texas. This role combines strategic program leadership with people leadership to drive successful delivery of complex IT services programs across Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services.

You will partner with client executives, lead governance, manage budgets and schedules, mitigate risks and dependencies, and

Qualifications

• 10+ years of experience leading large-scale IT programs in multi-stakeholder environments.
• 5+ years of experience leading and developing program teams.
• Proven expertise in program planning, governance, budgeting, scheduling, and delivery management.
• Experience leading cross-functional teams in matrixed environments.
• Strong risk, issue, dependency, change, and escalation management.
• Experience with executive, client, and delivery leadership stakeholders.
• Strong leadership in hiring, mentoring, and developing teams.
• Experience in developing executive presentations and governance communications.
• Proficiency with program management methodologies, tools, and reporting processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and deliver large-scale IT services programs across multiple technology domains.
• Develop and oversee integrated program plans, schedules, budgets, milestones, deliverables, and dependencies.
• Lead cross-functional teams and coordinate stakeholders across client, business, technology, operations, and delivery organizations.
• Serve as the primary liaison and trusted advisor to client executives, delivery leaders, and key stakeholders.
• Establish and drive program governance, including executive reporting, risk and issue management, dependency tracking, change control, and escalation processes.
• Monitor program performance, proactively addressing risks, issues, and delivery challenges while implementing corrective actions.
• Lead program execution in complex, matrixed environments, ensuring alignment with business priorities, contractual commitments, and organizational goals.
• Partner with client leadership to align program strategies, priorities, and outcomes with the organization's mission, values, strategic objectives, and long-term technology roadmap.
• Translate client goals and transformation initiatives into actionable delivery strategies that drive measurable business value, innovation, and customer success.
• Support enterprise change management, technology modernization, and operational improvement initiatives that enhance service quality and organizational effectiveness.
• Drive a customer-centric approach to program delivery by incorporating client expectations, values, and success measures into decision-making and execution.
• Champion continuous improvement and delivery excellence through optimized processes, operational efficiencies, and best practices.
• Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and established delivery standards.

Skills

IT program leadership

Cross-functional leadership

Governance & reporting

Stakeholder management

Risk & issue management

Communication skills

Education

Bachelor's degree or equivalent

Tools

PMP

PgMP

Agile

Scrum

Job description

We are currently seeking a Director, Program Manager - Remote in US to join our team in Dallas, Texas (US-TX), United States (US).

The Program Manager Director serves as both a strategic program leader and people leader, responsible for the successful delivery of complex IT services programs while developing and leading high-performing teams. This role partners closely with client executives and key stakeholders to ensure programs are aligned with the client's mission, values, strategic objectives, and desired business outcomes. The successful candidate will drive operational excellence, cultivate strong client relationships, develop talent, and lead teams that consistently deliver measurable value, innovation, and customer success.

Program & Delivery Leadership

• Lead and deliver large-scale IT services programs across multiple technology domains, including Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services.


• Develop and oversee integrated program plans, schedules, budgets, milestones, deliverables, and dependencies to ensure successful execution and business outcomes.


• Lead cross-functional teams and coordinate stakeholders across client, business, technology, operations, and delivery organizations to achieve program objectives.


• Serve as the primary liaison and trusted advisor to client executives, delivery leaders, and key stakeholders, providing strategic guidance and fostering strong partnerships.


• Establish and drive program governance, including executive reporting, risk and issue management, dependency tracking, change control, and escalation processes.


• Monitor program performance, proactively addressing risks, issues, and delivery challenges while implementing corrective actions when necessary.


• Lead program execution in complex, matrixed environments, ensuring alignment with business priorities, contractual commitments, and organizational goals.


• Partner with client leadership to align program strategies, priorities, and outcomes with the organization's mission, values, strategic objectives, and long-term technology roadmap.


• Translate client goals and transformation initiatives into actionable delivery strategies that drive measurable business value, innovation, and customer success.


• Support enterprise change management, technology modernization, and operational improvement initiatives that enhance service quality and organizational effectiveness.


• Drive a customer-centric approach to program delivery by incorporating client expectations, values, and success measures into decision-making and execution.


• Champion continuous improvement and delivery excellence through optimized processes, operational efficiencies, and best practices.


• Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and established delivery standards.

People Leadership & Team Management

• Lead, develop, and manage a team of program managers, project managers, coordinators, and delivery professionals, fostering a high-performance, collaborative, and customer-focused culture.


• Provide coaching, mentoring, performance management, and career development support while building organizational capability and preparing future leaders.


• Align team objectives, priorities, and performance expectations with client goals, organizational values, and strategic business outcomes.


• Establish clear goals, accountability measures, and success metrics to ensure consistent delivery excellence and program results.


• Support workforce planning, resource allocation, succession planning, and talent development initiatives to meet current and future business needs.


• Promote employee engagement, inclusion, continuous learning, innovation, and operational excellence across the team.


• Coach team members on developing trusted client relationships and gaining an understanding of client missions, priorities, values, and measures of success.


• Partner with senior leadership to strengthen delivery capabilities, improve program management maturity, and drive organizational effectiveness.


• Build and maintain strong relationships with internal teams, clients, and executive stakeholders to influence outcomes, resolve challenges, and achieve successful business results.


• Lead by example, reinforcing accountability, collaboration, integrity, customer focus, and a commitment to delivering value for both the organization and its clients.

Basic Qualifications

• 10+ years of experience leading large-scale IT programs, portfolios, or technology delivery initiatives across multiple workstreams and stakeholders. ( Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services)


• 5+ years of experience leading, managing, coaching, and developing program, project, or delivery teams.


• Proven expertise in program planning, governance, budgeting, scheduling, and delivery management.


• Experience leading cross-functional teams in matrixed environments and coordinating multiple technical and operational workstreams.


• Strong background managing risks, issues, dependencies, changes, and escalations.


• Experience partnering with executive, client, and delivery leadership stakeholders.


• Demonstrated experience hiring, mentoring, developing, and managing high-performing teams.


• Skilled in developing executive presentations, status reporting, and governance communications.


• Proficiency with program and project management methodologies, tools, and reporting processes.


• Excellent communication, stakeholder management, facilitation, analytical, and problem-solving skills.


• Ability to manage competing priorities and drive successful outcomes across complex programs.

Preferred Qualifications

• Experience supporting healthcare clients or provider organizations is Highly preferred.


• PMP, PgMP, Agile, Scrum, or related certifications.


• Bachelor's degree or equivalent combination of education and experience.


• Experience managing Managed Services programs and digital transformation initiatives.


• Familiarity with Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Service Management domains.


• Experience leading enterprise-wide, multi-functional technology programs.


• Proven track record driving continuous improvement and operational excellence initiatives.


• Experience leading geographically dispersed teams and managing resources across multiple locations.


• Demonstrated success building organizational capability, developing talent, and creating high-performing teams.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $116,700 – $207,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .