Director - Program Management, Product Operations

Working Nomads; United States; Remote; USD 141,000 - 263,000; Full time

Job summary

A leading technology firm in the United States is seeking a Director of Program Management, Product Operations to lead a team and oversee product operations projects. The role requires significant experience in program management and leadership, with a focus on operational excellence and customer satisfaction. The ideal candidate will have a Bachelor's degree and relevant certifications, along with excellent communication and leadership skills. Competitive annual salary range of $141,610 - $262,990 is offered.

Benefits

Company ownership

Competitive pay

Meaningful benefits

Qualifications

• 10+ years of program or project management experience, including at least 5 years in a leadership role.
• Experience managing customer-facing product operations and internal operational programs.
• Strong skills in building and leading teams.

Responsibilities

• Lead and develop a team of project managers.
• Manage customer-facing programs, ensuring quality and satisfaction.
• Drive internal programs for process improvement and scalability.

Skills

Cross-functional leadership

Program planning

Risk management

Excellent communication

Education

Bachelor’s degree in Business Administration, Engineering, Computer Science

PMP or equivalent certification

Job description

Director - Program Management, Product Operations

The Director, Program Management, Product Operations is responsible for leading a team of project managers and overseeing both customer-facing and internal product operations programs. This includes managing product installations, upgrades, and maintenance activities with customers, driving internal readiness initiatives, process improvements, long-term planning, and improving and scaling the company’s on-call program. The Director will set a high bar for program delivery, foster a culture of operational excellence and accountability, and ensure strong cross-functional alignment to support customer and business objectives.

What you’ll do

• Lead and develop a team of project managers: hiring, setting priorities, and coaching, to create a culture of accountability, continuous improvement, and operational excellence.
• Manage customer-facing programs, including product installations, upgrades, and maintenance activities, ensuring delivery meets quality, schedule, and customer satisfaction goals.
• Drive internal programs that improve product operations readiness, streamline processes, and support organizational scalability.
• Oversee and continuously improve the company’s on-call program, including:
• Establishing clear roles, responsibilities, and escalation pathways.
• Ensuring appropriate coverage models that balance responsiveness with employee sustainability.
• Defining success metrics and tracking performance (e.g., response times, resolution quality).
• Coordinating with internal teams to align on-call activities with incident management and customer needs.
• Driving continuous improvement in tools, processes, and communication for on-call effectiveness.
• Partner with Product Management, HW Engineering, Customer Support, Marketing, and Sales to coordinate planning and execution across both customer and internal initiatives.
• Establish and maintain schedules, milestones, and deliverables for multiple concurrent programs, holding teams accountable for execution.
• Proactively identify and manage risks and issues, ensuring timely resolution and minimal impact to outcomes.
• Deliver clear, consistent communication to stakeholders, including program status, risks, and executive-level reporting.
• Define and refine program management practices, ensuring efficiency, consistency, and repeatability across the organization.
• Contribute to strategic planning efforts, including resource forecasting, capacity planning, and product operations strategy.

About You

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field required; MBA or equivalent advanced degree preferred.
• PMP, PgMP, or equivalent program management certification or experience.
• 10+ years of program or project management experience, including at least 5 years in a leadership role.
• Experience managing both customer-facing product operations and internal operational or readiness programs.
• Demonstrated success building and leading teams, with the ability to develop talent and instill a culture of accountability and high performance.
• Strong cross-functional leadership skills with the ability to build alignment and influence at all levels.
• Expertise in program planning, scheduling, risk management, and reporting.
• Excellent communication skills, with experience engaging executives, customers, and cross-functional teams.
• Background in a technology or product-focused environment.

A D-Waver’s DNA

We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.

We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.

We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.

As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.

Inclusion

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

Base Pay

141,610 - 262,990 USD (Remote, United States)